I installed the trial version of OnLocation in order to try it out and then purchased the Production Premium Suite. When I launched the trial version and signed in it informed me that I was missing codecs that are not available in the trial version and asks me to install them. I have clicked ok hundreds of times over several months and it has never finished the download. The highest percent I have ever gotten to has been 48% but it is usually around 4%. The weirdest part is that afterward I get a message that says "Adobe OnLocation CS5.1 codecs were successfully installed. Adobe OnLocation CS5.1 must be restarted to use the new codecs." But every time I restart the program it tells me I have to install codecs not included in the trial version and the whole process starts again. Any ideas?
Europe, Middle East and Africa