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Johnny Bluu
Johnny Bluu
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Adobe Reader x (10.1.3)

Aug 18, 2012 3:51 PM

I am trying to uninstall Adobe Reader X(10.1.3). I am getting a message that says this patch package could not be opened. Verify the patch package exist and you can access it, or contact the application vendor to verify it is a valid Windows Installer patch package. How do I manually uninstall this so I can reinstall another Adobe Reader?

4687 Views   9 Replies   Latest reply: Johnny Bluu, Aug 22, 2012 11:50 AM
 
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  • Claudio González
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    1. Claudio González,
    Aug 18, 2012 4:38 PM   in reply to Johnny Bluu
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    Try running the Acrobat and Reader Cleanup Tool:

     

    http://labs.adobe.com/downloads/acrobatcleaner.html

     
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  • Johnny Bluu
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    2. Johnny Bluu,
    Aug 19, 2012 2:47 PM   in reply to Claudio González
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    Claudio,

     

    It didn't help but thanks for trying.

     

    John

     
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  • Claudio González
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    3. Claudio González,
    Aug 19, 2012 3:55 PM   in reply to Johnny Bluu
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    You can also try this, turning off your antivirus before running it:

     

    http://support.microsoft.com/mats/Program_Install_and_Uninstall

     
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  • Johnny Bluu
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    4. Johnny Bluu,
    Aug 19, 2012 7:24 PM   in reply to Claudio González
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    Claudio,

     

    Still not resolved. Any more suggestions?

     

    John

     
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  • Claudio González
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    5. Claudio González,
    Aug 19, 2012 8:29 PM   in reply to Johnny Bluu
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    Sorry, you'll have to wait for Pat or graffiti .

     
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  • RickCP
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    6. RickCP,
    Aug 19, 2012 8:54 PM   in reply to Claudio González
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    Thank you Claudio for the link to...

    Reader Cleanup Tool:

    http://labs.adobe.com/downloads/acrobatcleaner.html

     

    That's exactly what I was looking for See here > http://forums.adobe.com/message/4632740#4632740   but i.r.o different issues though.

     
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  • Pat Willener
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    7. Pat Willener,
    Aug 19, 2012 10:26 PM   in reply to Johnny Bluu
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    Please clarify what your situation is; after running the Acrobat Cleaner Tool and/or Microsoft Fixit, both should have completely uninstalled Adobe Reader.

     
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  • RickCP
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    8. RickCP,
    Aug 19, 2012 11:51 PM   in reply to Johnny Bluu
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    Hi John:

     

    You haven't told us of any particular reason/issues why would you need to uninstall Reader X nor of any previous troubleshooting steps already taken to that effect.

     

    Before you tried to uninstall v10.1.3, did you try to update it to the latest and current v10.1.4? Or have you tried to "repair" your installation (either from your Windows Control Panel or from within the program) and then tried again to uninstall it?

     

    Anyway, you may (or may not) get same result. Since the Reader Installer uses the Windows Installer technology, that's the error message you're receiving from the Windows Installer program. If you have MSI logging enabled, you can find more detailed information about the error code (probably 1635  ERROR_PATCH_PACKAGE_OPEN_FAILED) in the Windows Installer verbose log file.

     

    This problem may occur if Registry information or files from the Installer Cache is missing, i.e. the locally cached Windows Installer package (.msi) file is missing, damaged or corrupted. If the Windows Installer registry entries are damaged, removing these entries and reinstalling the product may resolve the issue.

     

    You can try to fix it yourself (not recommended) or you can let Microsoft fix it for you automatically. Try here:

     

    KB971187 - How to fix MSI software update registration corruption issues >

    http://support.microsoft.com/kb/971187

     

    KB2438651 - How to troubleshoot problems when you install or uninstall programs on a Windows-based computer > http://support.microsoft.com/kb/2438651

     

    You can also find further related information (specially when reinstalling) here:

     

    Acrobat Help / Quick fix | Install, download | Reader

    http://helpx.adobe.com/acrobat/kb/quick-fix-install-download-reader.ht ml

     

    TIP: When you're done and ready to reinstall Reader X, would suggest you first run (again) the "Adobe Reader Cleaner Tool" as suggessted above by Claudio

     

    Hope this helps - Please let us know - Good Luck!

     
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  • Johnny Bluu
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    9. Johnny Bluu,
    Aug 22, 2012 11:50 AM   in reply to RickCP
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    Rick,

     

    I started this adventure because adobe reader would not open up a pdf file I wanted to look at. I have tried the updates, The error message is 1635 like you said. I have tried windows fix it I will try your suggestions below and I appreciate your help and knowledge.

     

    John

     
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