I am trying to uninstall Adobe Reader X(10.1.3). I am getting a message that says this patch package could not be opened. Verify the patch package exist and you can access it, or contact the application vendor to verify it is a valid Windows Installer patch package. How do I manually uninstall this so I can reinstall another Adobe Reader?
Try running the Acrobat and Reader Cleanup Tool:
You can also try this, turning off your antivirus before running it:
Thank you Claudio for the link to...
Reader Cleanup Tool:
That's exactly what I was looking for See here > http://forums.adobe.com/message/4632740#4632740 but i.r.o different issues though.
You haven't told us of any particular reason/issues why would you need to uninstall Reader X nor of any previous troubleshooting steps already taken to that effect.
Before you tried to uninstall v10.1.3, did you try to update it to the latest and current v10.1.4? Or have you tried to "repair" your installation (either from your Windows Control Panel or from within the program) and then tried again to uninstall it?
Anyway, you may (or may not) get same result. Since the Reader Installer uses the Windows Installer technology, that's the error message you're receiving from the Windows Installer program. If you have MSI logging enabled, you can find more detailed information about the error code (probably 1635 ERROR_PATCH_PACKAGE_OPEN_FAILED) in the Windows Installer verbose log file.
This problem may occur if Registry information or files from the Installer Cache is missing, i.e. the locally cached Windows Installer package (.msi) file is missing, damaged or corrupted. If the Windows Installer registry entries are damaged, removing these entries and reinstalling the product may resolve the issue.
You can try to fix it yourself (not recommended) or you can let Microsoft fix it for you automatically. Try here:
KB971187 - How to fix MSI software update registration corruption issues >
KB2438651 - How to troubleshoot problems when you install or uninstall programs on a Windows-based computer > http://support.microsoft.com/kb/2438651
You can also find further related information (specially when reinstalling) here:
Acrobat Help / Quick fix | Install, download | Reader
TIP: When you're done and ready to reinstall Reader X, would suggest you first run (again) the "Adobe Reader Cleaner Tool" as suggessted above by Claudio
Hope this helps - Please let us know - Good Luck!
I started this adventure because adobe reader would not open up a pdf file I wanted to look at. I have tried the updates, The error message is 1635 like you said. I have tried windows fix it I will try your suggestions below and I appreciate your help and knowledge.
Europe, Middle East and Africa