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Re-installing cs5 production premium

Aug 20, 2012 1:11 AM

Hiya

I bought a new computer window 7, 64 bits, which matchs the requirement for installing the cs5 produciton premium. I had it running perfectly fine at my old computer until the old computer was broken.  First of all, i install ed the cs5 prodcution premuim in my new computer, it runs ok, but I when I using the ILLUSTRATOR, i couldn't use the PATHFINDER , it doesn't alow me to do any merge or trum, or any other function.  So, I thought it might be I din't install it correctly, so I unstalled the whole program, and try to re-install it, however, as I try to install it, there was a little window come up says that I need re-start my computer, So I did as the computer say so . after I restarted the computer, then try to install the program again, the sample little window come up ask me the same question. and I tried a few times, still the same results. So now, I can't re-install the program at all.

 

After desperation of no program to use for my project, the new idea came up to my mind, I download the ILLUSTRATION CS6 trial from Adobe website, but still countered the same problem, while I was install the cs6, it asked me to re-start my computer, so i pressed the ignore buttun. and here comes the message on my computer

: 4 errors

-----------------------------------

PAYLOAD:(9E0AF030-AC6B-11E0-8837-0021AEA26C9)MICROSOFT VISUAL C++2010 RESITRIBUTABLE PACKAGE (X86)10.0.40219.1

ERROR:FAILED TO INSTALL MICROSOFT VISUAL C++ 2010 REDISTRIBUTABLE PACKAGE (86). PLEASE TRY INSTALLING IT BY DOUBLE CLICING ON THE EX.

 

ERRORl:DW050- MICROSOFT VISUAL C++ 2010 REDISTRIBUTABLE PACKAGE(X64) : INSTAL FAILED

 

 

So please advise me what should i do now. I need install my cs5 production premium suite

Many thanks

mengchen

 
Replies
  • Currently Being Moderated
    Aug 20, 2012 1:37 AM   in reply to MENGCHEN888

    Creative Suite Cleaner Tool

     

    Run it, then reinstall. And download the MSVC 2010 runtime from Microsoft and install it manually.

     

    Mylenium

     
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  • Currently Being Moderated
    Aug 21, 2012 8:15 AM   in reply to MENGCHEN888

    Mengchen888 please contact our support team.  Not only can they assist with your activation difficulties but they can also help with your installation problems.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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