Adobe Community: PS CS6 Auto Recover??? Posted earlier but seems to have vanished

Currently Being Moderated

PS CS6 Auto Recover??? Posted earlier but seems to have vanished

Jun 14, 2012 12:04 PM

Hi... posted this earlier but the problem/question seems to have vanished... so, reposting.

Was asked to troubleshoot a Win 7 PS13 (CS6) crash today - first time to my knowledge PS has ever crashed! On restart, no Auto Recover option. All work lost. Did some checking.

Found two folders:

1. On the boot disk, found Users\xxxx...\....\AutoRecover

2. On the exclusive scratch disk - set on G: - found the folder G:\PSAutoRecover (as well as the PS temp file in the root of G:).

Both the AutoRecover folders were empty.

Set auto save time to 5 minutes... Rebooted. Restarted PS and created a new file - test01.psd. Saved it. Did some work, didn't save... kept checking... (played games for 15 mins). Checked. Both AutoRecover files remained empty.

Crashed the system (forced shutdown). Auto recover option and the test file was not showing up in the recent files list... opened the original test01.psd. No work subsequent to the original save showed up. Nor any recovery option. Did some more work on the file... just checked... both the AutoRecover folders are still empty.

(Just closed PS and saw that the PS temp file deleted itself. Both the AutoRecovery folders remain - empty.}

So, my questions are:

1. Is there a 'Permissions' attribute i need to set? Or...

2. Is the AutoRecover messed up? Or...

3. Is the installation messed up and should i advise a reinstallation?

TIA....

10103 Views 35 Replies Latest reply: shunithD, Aug 20, 2012 3:47 AM

Branched to a new discussion.

Replies

20,965 posts
Dec 23, 2006

Currently Being Moderated

1. Noel Carboni,

Jun 14, 2012 12:37 PM in reply to shunithD

Report

Having tested the auto-save and recovery feature only in the Ps CS6 public beta, I just followed your footsteps.

Only thing that's different is that I had the Auto-Save interval set for 5 minutes before starting Photoshop. My scratch disk is C:.

I opened a file at 3:25pm, made some edits, and waited (doing other things on my system).

At 3:30pm a PSB file, named for my document with a bunch of hex digits following showed up in folder:
C:\Users\NoelC\AppData\Roaming\Adobe\Adobe Photoshop CS6\AutoRecover

I forced Photoshop closed by ending the Photoshop.exe process in Task Manager.

Upon starting Photoshop again, my file, with the edits from 3:25pm opened.

So I guess it CAN work.

Perhaps it uses whatever setting was already active when Photoshop was first opened. You should try setting the Auto-Save time to 5 minutes, then close Photoshop normally, reopen, and test again.

-Noel

|
Mark as:
Currently Being Moderated

2. shunithD,

Jun 14, 2012 7:35 PM in reply to Noel Carboni

Report

Hi Noel... Did that... meaning set auto save to 5 mins. Not just restarted PS but rebooted the system! (Actually for other reasons - update install).

Both C:\Users\RonitaC\AppData\Roaming\Adobe\Adobe Photoshop CS6\AutoRecover and PSAutoRecover on G: drive (the exclusive scratch disk) remained empty.

|
Mark as:
Currently Being Moderated

3. Curt Y,

Jun 14, 2012 7:42 PM in reply to Noel Carboni

Report

Where do you guys see autorecover? I know the address but a click on Adobe Photoshop CS6 just yields:

CS6, CS6 Settings, Optimized Colors, Optiminzed Output Colors, Optimized Settings, Presets

What am I missing?

|
Mark as:
20,965 posts
Dec 23, 2006

Currently Being Moderated

4. Noel Carboni,

Jun 14, 2012 7:52 PM in reply to Curt Y

Report

Curt Y wrote:

Where do you guys see autorecover?

Exactly at the path I listed above in bold text.

-Noel

|
Mark as:
Currently Being Moderated

5. Curt Y,

Jun 14, 2012 7:57 PM in reply to Noel Carboni

Report

That was were I was, and same address I gave in his "dissapeared" post.

|
Mark as:
Currently Being Moderated

6. shunithD,

Jun 14, 2012 8:35 PM in reply to Curt Y

Report

Curt... it's there... suggest you try following from the beginning... here's the path again:

C:\Users\YourUserName\AppData\Roaming\Adobe\Adobe Photoshop CS6\AutoRecover

BTW... am not sure but seem to have figured out the problem.

AutoRecover seems to work only if the primary scratch disk is set to C:.

I configured Ronita's system to scratch disk set to C. The autorecover file popped up in the path above. I then changed her primary scratch disk back to G: and set C; as the secondary scratch. No autorecover file.

So, all in all, this seems to be a bit of a bummer... AutoRecover will only work if the primary scratch is set to the boot disk...

|
Mark as:
Currently Being Moderated

7. Chris Cox,

Jun 14, 2012 8:38 PM in reply to shunithD

Report

You mean this topic: PS CS6 Auto Recover???

|
Mark as:
Currently Being Moderated

8. shunithD,

Jun 14, 2012 9:30 PM in reply to Chris Cox

Report

Yes...

|
Mark as:
Currently Being Moderated

9. Curt Y,

Jun 15, 2012 7:10 AM in reply to shunithD

Report

As I have said above I just can not find CS6\autoRecovery. Here is a screen shot.

Looked in folders and could not see it there either. So what am I missiing. New Glasses?

|
Mark as:
20,965 posts
Dec 23, 2006

Currently Being Moderated

10. Noel Carboni,

Jun 15, 2012 7:16 AM in reply to Curt Y

Report

Look first on the primary scratch drive if it is not C:.

-Noel

|
Mark as:
Currently Being Moderated

11. Curt Y,

Jun 15, 2012 7:23 AM in reply to Noel Carboni

Report

Thanks Noel, yes it was folder on the scratch drive labeled PSAutoRecover.

Thought I was going blind as could not see it in spot everyone else had it.

|
Mark as:
Currently Being Moderated

12. shunithD,

Jun 15, 2012 10:26 AM in reply to Noel Carboni

Report

Noel...

The AutoRecover feature does not seem to work unless the primary scratch disk is set to C:\ (or whatever is the original default - the boot disk I presume).

Have tried it with:

1. Primary and sole scratch as X:\ - the folders are there (under the user's path as AutoRecover and PSAutoRecover on the scratch disk) but no autorecover file
2. Primary set to the default of C:\ - it works - this seems to be the only instance that it works
3. Primary set to X:\ and secondary to C:\ - does not work - all folders present as in 1. above but no autorecover file

I have not tried primary as C;\ and secondary as X:\ as that is self-defeating, given you want an exclusive disk for the scratch file...

Could you please test and revert? I have access to only one CS6 installation at the moment - the person who called me with the initial problem. Thanks.

|
Mark as:
Currently Being Moderated

13. shunithD,

Jun 15, 2012 10:30 AM in reply to Curt Y

Report

Curt... my original post mentioned it was there (PSAutoRecover) in the root of the scratch disk (if other than C:\)

But now that you've located it... is it working? Meaning is/are there a file or files in the folder?

|
Mark as:
20,965 posts
Dec 23, 2006

Currently Being Moderated

14. Noel Carboni,

Jun 15, 2012 11:00 AM in reply to shunithD

Report

Out of curiosity, is X: a network drive?

I'm pretty sure Photoshop doesn't want to have anything to do with network drives.

-Noel

|
Mark as:
20,965 posts
Dec 23, 2006

Currently Being Moderated

15. Noel Carboni,

Jun 15, 2012 11:16 AM in reply to shunithD

Report

Okay, I set my primary scratch drive to D:, with secondary as C:. Opened a file, painted something on it, then left Photoshop alone. At that time only Photoshop Temp5256875416 showed up in the root of D:.

5 minutes later a PSAutoRecover folder was created and the auto-save file written as:

D:\PSAutoRecover\NoelC\_SpragueLakeWalk56222DAE5342B8EDB7E88D31B654DB9 FB.psb

-Noel

|
Mark as:
Currently Being Moderated

16. shunithD,

Jun 15, 2012 11:42 AM in reply to Noel Carboni

Report

Hi Noel...

No, X is not a network drive... just meant to say any drive other than C:. The originial problem was with G: drive - the first partition of another HDD devoted exclusively for PS's use as a scratch disk.

|
Mark as:
20,965 posts
Dec 23, 2006

Currently Being Moderated

17. Noel Carboni,

Jun 15, 2012 12:02 PM in reply to shunithD

Report

Don't know what to tell ya... Sounds like a malfunction.

Did you clear Photoshop preferences on the machine with the problem?

Just to double check... Does the username of the user have Full Control access to the root folder of G:?

-Noel

|
Mark as:
Currently Being Moderated

18. shunithD,

Jun 15, 2012 12:05 PM in reply to Noel Carboni

Report

Noel...

In my case it creates the folder 'PSAutoRecover' but the folder is empty... the path is:
F:\PSAutoRecover\ =blank=

And yes, the folder was created a while later.

What i did was as follows:

1. Set: Pref/Performance/Scratch 1 to F:\ - this is a primary partition on a separate HDD
2. Set: Pref/Performance/Scratch 2 to C:\ - this is the boot drive

Shut down and reopened PS. Opened an existing file... made some changes... hung around for more than 5 mins... found the follwing:
1. New folder created on F:\ called 'PSAutoRecover'. Contents were empty.
2. Folder under the C:\Users\...etc. route was AutoRecover but, again, empty.

Wonder if i should advise a complete uminstall and reinstall?

|
Mark as:
Currently Being Moderated

19. shunithD,

Jun 15, 2012 12:27 PM in reply to Noel Carboni

Report

Noel...

Yes, i deleted the pref file. The username has full write access (Admin properties).

Just tested again... creates the 'PSAutoRecover' folder but no content inside...

This just doesn't seem to work on this system...

|
Mark as:
20,965 posts
Dec 23, 2006

Currently Being Moderated

20. Noel Carboni,

Jun 15, 2012 12:53 PM in reply to shunithD

Report

Sorry for the VERY basic question, but you DID do something to the document before waiting 5 minutes, right? I think it will only auto-save if there are unsaved modifications in the document.

-Noel

|
Mark as:
Currently Being Moderated

21. Curt Y,

Jun 15, 2012 6:46 PM in reply to Noel Carboni

Report

I just tried my AutoRecovery function and it worked as advertised. File added to Scratch(S:)/PsAutoRecover.

It is on a partition of a seperate physical drive from C. Made a moditication of photo then ended PS with Task Manager (Win7)

|
Mark as:
Currently Being Moderated

22. shunithD,

Jun 15, 2012 9:18 PM in reply to Noel Carboni

Report

"Sorry for the VERY basic question, but you DID do something to the document before waiting 5 minutes, right? I think it will only auto-save if there are unsaved modifications in the document."

Yup!

|
Mark as:
Currently Being Moderated

23. shunithD,

Jun 15, 2012 9:19 PM in reply to Curt Y

Report

Ah!.. So then it works as advertised... must be something wrong with some setting or other at this end... Because the recover folders are created but they just don't get populated

|
Mark as:
Currently Being Moderated

24. Curt Y,

Jun 16, 2012 8:24 AM in reply to shunithD

Report

All my drives are internal. If using an external for your scratch (not recommended) then you may run into permission problems to write.

If using an internal, and it still does not work guess the only thing left is reinstall.

|
Mark as:
Currently Being Moderated

25. shunithD,

Jun 16, 2012 8:47 AM in reply to Curt Y

Report

Hi Curt... no, the scratch is on internal drives... guess a reinstall is called for... but will now have to wait till Monday...

|
Mark as:
Currently Being Moderated

26. shunithD,

Jun 16, 2012 8:53 AM in reply to Curt Y

Report

Further... went into the drive where the scratch file is located (G:\) and checked permissions, etc... even reset some of them to giving all users full access... no luck... but the strange thing is the folder - PSAutoRecover - is created. It just doesn't get populated. Guess one will have to just try a reinstall...

And as stated earlier, if the primary scratch is set to C:\, everything works...

|
Mark as:
20,965 posts
Dec 23, 2006

Currently Being Moderated

27. Noel Carboni,

Jun 16, 2012 9:15 AM in reply to shunithD

Report

shunithD wrote:

if ... is set to C:\, everything works...

Generally speaking, Windows and applications written for Windows just seem to like drive C: best. It has always been thus and probably will always be.

This is a good example of why I created a super high speed SSD array for my own drive C:. Everything just works and it's very, very fast. I can hardly tell when Photoshop begins to go to its swap file.

If I were asked for advice how to configure a workstation I'd go against the general advice to set up a separate scratch drive and I'd advise setting up a big honkin' RAID 0 drive C: just like what I've done - using SSDs if the budget will allow, or with two or more high reliability spinning drives if not.

-Noel

|
Mark as:
Currently Being Moderated

28. shunithD,

Jun 16, 2012 9:29 PM in reply to Noel Carboni

Report

Noel Carboni wrote:

This is a good example of why I created a super high speed SSD array for my own drive C:. Everything just works and it's very, very fast. I can hardly tell when Photoshop begins to go to its swap file.

Yup, i saw that suggestion in another thread... the one where the OP wanted to install a stripped down PS. You're probably right and it's an option i'll look into for my own system.The problem being faced in this instance is, however, unfortunately beyond my control .

BTW... have seen a lot of your posts in Windows tech problem related fora...

|
Mark as:
Currently Being Moderated

29. shunithD,

Jul 16, 2012 2:06 AM in reply to shunithD

Report

Just did a new install of PS Extended - same problem. If the primary scratch is set to anything other than C:\. PS creates the AutoRecover folder but will not populate it.

On C:\ drive, in the users\etc.\etc\ path the folder is called: AutoRecover

On the other (non-C:) drive it is : PSAutoRecover

And yes, i did a complete uninstall of CS6, ran the AdobeCreativeSuiteCleanerTool and then reinstalled CS6. No change...

|
Mark as:
Currently Being Moderated

30. shunithD,

Jul 17, 2012 11:15 AM in reply to Noel Carboni

Report

Neil...

Think you can somehow help... Have done the following, again today:

1. Uninstalled the entire CS Suite. This includes registry and folders
2. Ran the Adobe CS6 Cleanup tool - twice. Once for the entire suite and a second time for PS
3. Ran a registry clean up program
4. Did a Disk defragment - not really important, but still
5. Rebooted between various stages...
6. Reinstalled CS6 Master Collection minus some programs which are not needed such as Flash, AI 32 bit, etc. But installed both versions of PS
7. Validated using PS
8. Started - separately - both versions of PS. Set scratch to E drive (primary partition - 100GB) and Autorecover to 5 mins
9. Ran both versions of PS and opened and modified a file

In each case, the 'PSAutoRecover' folder was created on the scratch drive - E:\ alongwith the PS temp file. But the 'PSAutoRecover' folder never got populated.

Must be something unique to this system but can't figure out what. It can't be a permissions issue because both the scratch file and the autorecover folder are being created.

BTW... all Adobe entries in the config.sys startup are disabled - except for the Adobe CS6 Service Manager. But can't be those either as they are all related to updates, Acrobat, etc.

Yet, putting the primary scratch on C;\ solves the problem. However, as both Curt and you have tested, that should not be an issue...

(Have not been able to check on any other system as this is the only one that has CS6.)

System specs: Intel i5 processor, 12gb RAM, 64bit Win 7, P-55 USB3 Motherboard

Grateful for any suggestions / ideas...

Cheers...

S

|
Mark as:
20,965 posts
Dec 23, 2006

Currently Being Moderated

31. Noel Carboni,

Jul 17, 2012 12:05 PM in reply to shunithD

Report

I think Adobe needs to get involved here - I really don't have any further insights.

Just for absolute certainty, I've just re-tested and found that it works as expected on all my drives on my Windows 7 x64 Ultimate system.

C: is a RAID 0 array of 4 OCZ SSDs controlled by a Highpoint 2720SGL PCIe RAID controller.
D: is a RAID 0 array of 2 Western Digital HDDs controlled by the motherboard Intel ESB2 southbridge controller.
E: is a single Hitachi HDD controlled by the motherboard Intel ESB2 southbridge controller
G: is a Western Digital MyBook connected via USB.

The drives that make up D:, E:, and G: are set to spin down on inactivity, and they do.

The PSAutoRecover folder is created and the .psb file is written correctly at the 5 minute mark, just as configured.

You may see reduced performance by using drive C: for scratch, though I have actually found increased performance by doing so (given that C: is an SSD array).

-Noel

|
Mark as:
Currently Being Moderated

32. shunithD,

Jul 17, 2012 8:52 PM in reply to Noel Carboni

Report

Thanks for the input Noel... just can't figure out what the problem could be at this end... hopefully someone from Adobe will take a look,,,,

|
Mark as:
Currently Being Moderated

33. shunithD,

Aug 19, 2012 11:44 PM in reply to shunithD

Report

Still facing the same problem... anyone have an idea as to what could be causing this?

Noel, BTW, I saw your post in Cezrix's thread on file dates. Did that Registry fix just in case it may fix the problem.... But no luck .

Basically, if the Scratch disk is set to any location other than C:\ the AutoRecover folder, though created, doesn't populate.

|
Mark as:
20,965 posts
Dec 23, 2006

Currently Being Moderated

34. Noel Carboni,

Aug 20, 2012 1:52 AM in reply to shunithD

Report

I wouldn't imagine that registry tweak would have anything to do with this issue as it just affects the display of folders in Windows Explorer.

What I suspect this has more to do with is a Photoshop quirk people have reported here from time to time where Photoshop jas been seen to write temporary files in folders not identified as TEMP nor present in the list of scratch drives. But that's just a guess.

-Noel

|
Mark as:
Currently Being Moderated

35. shunithD,

Aug 20, 2012 3:47 AM in reply to Noel Carboni

Report

Noel Carboni wrote:

I wouldn't imagine that registry tweak would have anything to do with this issue as it just affects the display of folders in Windows Explorer.
I didn't expect so either... but, hope springs eternal in the human breast!

|
Mark as: