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mariovandeneynde
Currently Being Moderated

Entitled issues not loading in viewer v21 or v22

Aug 20, 2012 5:08 AM

Tags: #dps #ipad #viewer #custom_viewer #entitlement

Hi,

 

We are building a custom storefront for one of our customers. Multi-issueviewer with entitlement.

The entitlements are passed like this:

 

<result httpResponseCode="200">

<entitlements>

<productId>be.magazine.ida.carmag.2012.06</productId>

</entitlements>

</result>

 

So, our 3th party entitlement returns the xml above.

 

Our viewer's Title ID and Password are these of the correct DPS that contains the issue with the ID: be.magazine.ida.carmag.2012.06.

 

Steps:

 

We log in using the top left login button in the viewer.

Credentials are valid, so we can successfully log in (debugged at server end)

We can see the server loggin the steps to return the entitled productids ( the xml above )

both productids are correct, in DPS and In the 3th party system.

 

How is this possible we can't see this issue in our library... Is there anything we are missing?

We've followed all the steps, tutorials etc... we just can't get this to work.

 

Please advice.

 

Regards

 

Mario    

 
Replies
  • Currently Being Moderated
    Aug 20, 2012 6:12 AM   in reply to mariovandeneynde

    To see the folio in the library, you need to make sure that the productID is registered with iTunesConnect. Also, if you ate trying to use the renditions feature, check to make sure that the folio title and productID have the exact same values.

     

    If you cannot figure out your problem, please follow up and I will investigate. Thanks.

     

    // James Roche

    // I was born lucky

     
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  • Currently Being Moderated
    Aug 21, 2012 12:18 AM   in reply to jamesroche

    James,

     

    Thank you for your reply.

     

    Could you confirm the following:

     

    do all productIDS need to be lowercased and is there a maxlength for a productid in dps?

     

    Thanks

     

    Mario

     
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  • Currently Being Moderated
    Aug 21, 2012 7:01 AM   in reply to mariovandeneynde

    That makes sense. You will only see folios in the same dimension as the device.

     

    // James Roche

    // I was born lucky

     
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  • Currently Being Moderated
    Aug 21, 2012 7:32 AM   in reply to mariovandeneynde

    Android has a 'best fit' mechanism because of the variety of screen sizes. iOS devices need to match precisely. This has always been the case.

     

    // James Roche

    // I was born lucky

     
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