I'm installing CS6 on the computers in our lab but I'm running into an issue where the installer fails on some computers, but not others, claiming it is counterfit software.
I've read a few forum topics with similar issues to mine, but the solutino there seems to be a corrupted download. Here, I'm using the same (I assume read-only) DVD on the computers that fail and succeed. This is also a cross platform issue. Computers running OSX 10.6 & 10.7 have this issue as well as Windows 7.
Why would this type of failure happen only some of the time? And how can I fix this so I can get CS6 on all the computers?
The only possible conflit I could think of is that some of the computers had an older version of Photoshop once upon a time. I haven't yet been able to determine if all the computers that are failing had older Adobe software.
And what exactly is failing? What errors does it give? What do the install logs say? Sorry to say so, but you're just mumbling away and not providing any shred of sensible info.
Mylenium
Sorry if that seems rambly, I'll focus on Windows 7 x86_64. When the install failed, there was no apparent error code. The installer only said that the software might be counterfit and the installer was exiting.
The log, at the end says:
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
---------------------------------------------------------------------- ---------------
[ 11992] Thu Aug 09 14:40:43 2012 INFO
Exit Code: 37 - Validation failed.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW049, DW050 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
There are 83 errors, which either say
validation failed
or
has an action "install" but no resultState
I can post the full log if it will be helpful, but it is quite long...
There are no fatal errors and 83 errors, most of the errors are like
ERROR: DW049: Payload {00496505-D56B-4B07-A8C5-70A0B4E689F7} Adobe Bridge CS6 (64 Bit) 5.0.0.0 has an action "install" but no resultState
There is one error that looks a little more promising
CS6 Suites Custom hook: Successfully Updated PCFClientFile and cache.db for Acrobat Professional 10.0
Custom action return code: 0
:: END TIMER :: [Post session :{402F6F2E-5683-491C-977D-0CA599A07CAF}] took 12.4678 milliseconds (0.0124678 seconds)
:: END TIMER :: [Total Timer] took 65230 milliseconds (65.23 seconds) DTR = 4106.82 KBPS (4.01057 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 83 error(s), 0 warning(s)
----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 -----------
ERROR: Payload '{539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0' is corrupted. Sig file 'D:\Adobe CS6\payloads\AdobeCameraRawProfile7.0All\._Assets1_1.sig' is corrupted or not present.
I've navigated to that file (._Assets1_1.sig) and it appears fine in a text editor (i cannot verify the checksums, however). Still the most confusing part for me is why the same disk would work on other computers after the failed installation on this machine, but this machine keeps failing.
You can match up your error codes with the possible solutions listed in Installation, launch log errors | CS5, CS5.5, CS6, CCM - http://helpx.adobe.com/x-productkb/global/installation-launch-log-erro rs-creative.html.
I tried searching for "validation failed," resultState, DW049, and Assets1_1.sig on the page at that link and there didn't seem to be any reference to those errors... is there somewhere with a more complete list of installer errors?
Googleing some of these terms brings me to links about cracking CS6, so maybe there is some corruption in the DRM files, but that doesn't explain why it would work on other computers after the coruption existed. I'm going to try a different DVD drive, maybe the one I was using is having trouble reading the disk...
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