Skip navigation
Sam.A
Currently Being Moderated

CS6 install fails on some computers but not others?

Aug 10, 2012 7:17 AM

Tags: #windows_7 #cs6 #install_failed #osx_10.7 #osx_10.6

I'm installing CS6 on the computers in our lab but I'm running into an issue where the installer fails on some computers, but not others, claiming it is counterfit software.

 

I've read a few forum topics with similar issues to mine, but the solutino there seems to be a corrupted download. Here, I'm using the same (I assume read-only) DVD on the computers that fail and succeed. This is also a cross platform issue. Computers running OSX 10.6 & 10.7 have this issue as well as Windows 7.

 

Why would this type of failure happen only some of the time? And how can I fix this so I can get CS6 on all the computers?

 

The only possible conflit I could think of is that some of the computers had an older version of Photoshop once upon a time. I haven't yet been able to determine if all the computers that are failing had older Adobe software.

 
Replies
  • Currently Being Moderated
    Aug 10, 2012 8:34 AM   in reply to Sam.A

    And what exactly is failing? What errors does it give? What do the install logs say? Sorry to say so, but you're just mumbling away and not providing any shred of sensible info.

     

    Mylenium

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 20, 2012 9:50 AM   in reply to Sam.A

    Sam did you try doing a search on the words ERROR and FATAL within your installation log?

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 20, 2012 10:57 AM   in reply to Sam.A

    You can match up your error codes with the possible solutions listed in Installation, launch log errors | CS5, CS5.5, CS6, CCM - http://helpx.adobe.com/x-productkb/global/installation-launch-log-erro rs-creative.html.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points