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DAC1948
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Acrobat 9

Aug 20, 2012 8:15 AM

Hello I am trying to reinstall Acrobat 9 and it is telling me my serial number is invalid.  It is the number associated with my software on my Adobe account so I do not understand.

 
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  • Currently Being Moderated
    Aug 20, 2012 8:44 AM   in reply to DAC1948

    Is this an upgrade version of Acrobat? It may be asking for the serial number of the product you upgraded.

     

    Is this a version of Acrobat that comes with part of the Creative Suite? If so you must install a product from the suite in addition to Acrobat, and then place the serial number into the other product, activate and then Acrobat should be fine.

     
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    Aug 20, 2012 10:49 AM   in reply to DAC1948

    Do you still have access to the installation media?  Acrobat 9 was provided on a separate disc with Creative Suite 5.

     
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    Aug 20, 2012 11:10 AM   in reply to DAC1948

    If you are using Windows you can follow the directions listed at http://prodesigntools.com/all-adobe-cs5-direct-download-links.html to download the install files for Acrobat 9.

     
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    Aug 20, 2012 12:08 PM   in reply to DAC1948

    Yes please make sure to follow the directions listed on the page.  You will need to first initiate a download of a Creative Suite 6 product to properly set your cookie.  Otherwise you will receive the Access Denied error message.

     
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