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Mark Briggs
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I can't de-activate my Adobe software because the computer is broken

Aug 20, 2012 8:58 AM

My Mac Book Pro video card is dead but the HD is okay. I want to de-activate my CS3 Design Suite and active it on a new OS Mountain Lion Mac Book Pro so I can upgrade it to CS6. Mac Genius can copy over to new Mac for me but will it won't be deactivated, will I be able to do it on new Mac or should you deactivate it first for me, at your end?

358 Views   2 Replies   Latest reply: MichaelKazlow, Aug 20, 2012 11:51 AM
 
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  • Mylenium
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    1. Mylenium,
    Aug 20, 2012 9:17 AM   in reply to Mark Briggs
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    Don't even try to copy over files. It's a waste of time. Simply reinstall using the original media. Call support to reset activations.

     

    Mylenium

     
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  • MichaelKazlow
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    2. MichaelKazlow,
    Aug 20, 2012 11:51 AM   in reply to Mark Briggs
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    You do not need the old software to install the latest. Just have the old serial number handy.

     
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