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DAC1948
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Acrobat 9

Aug 20, 2012 8:15 AM

Hello I am trying to reinstall Acrobat 9 and it is telling me my serial number is invalid.  It is the number associated with my software on my Adobe account so I do not understand.

557 Views   7 Replies   Latest reply: Jeff A Wright, Aug 20, 2012 12:08 PM
 
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  • MichaelKazlow
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    1. MichaelKazlow,
    Aug 20, 2012 8:44 AM   in reply to DAC1948
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    Is this an upgrade version of Acrobat? It may be asking for the serial number of the product you upgraded.

     

    Is this a version of Acrobat that comes with part of the Creative Suite? If so you must install a product from the suite in addition to Acrobat, and then place the serial number into the other product, activate and then Acrobat should be fine.

     
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  • DAC1948
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    2. DAC1948,
    Aug 20, 2012 8:49 AM   in reply to MichaelKazlow
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    Hello,

     

     

     

    I Have Creative suite 5 with a separate license key.  My Acrobat software is Acrobat Pro 9 with a separate license key. I cannot seem to find an Acrobat Pro 9 download on the Adobe site.

     

     

     

    Delores

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Aug 20, 2012 10:49 AM   in reply to DAC1948
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    Do you still have access to the installation media?  Acrobat 9 was provided on a separate disc with Creative Suite 5.

     
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  • DAC1948
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    4. DAC1948,
    Aug 20, 2012 11:03 AM   in reply to Jeff A Wright
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    I work for a nonprofit and CS5 was purchased through techsoup.org so it was downloaded.  I do not see Acrobat Pro 9 in what I maintained in a download folder unless it is APRO930_win… .  That is my problem.

     

     

     

    Delores

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    Aug 20, 2012 11:10 AM   in reply to DAC1948
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    If you are using Windows you can follow the directions listed at http://prodesigntools.com/all-adobe-cs5-direct-download-links.html to download the install files for Acrobat 9.

     
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  • DAC1948
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    6. DAC1948,
    Aug 20, 2012 11:42 AM   in reply to Jeff A Wright
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    Hello,

     

    I receive this error message:

     

    Access Denied

     

    You don't have permission to access "http://trials2.adobe.com/Applications/Acrobat/APRO/9/trials/AcroPro90_ efg.exe?" on this server.

     

    Reference #18.9e260e6b.1345488036.7b1f0ae5

     

    Delores Cole

     
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  • Jeff A Wright
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    7. Jeff A Wright,
    Aug 20, 2012 12:08 PM   in reply to DAC1948
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    Yes please make sure to follow the directions listed on the page.  You will need to first initiate a download of a Creative Suite 6 product to properly set your cookie.  Otherwise you will receive the Access Denied error message.

     
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