Hello I am trying to reinstall Acrobat 9 and it is telling me my serial number is invalid. It is the number associated with my software on my Adobe account so I do not understand.
Is this an upgrade version of Acrobat? It may be asking for the serial number of the product you upgraded.
Is this a version of Acrobat that comes with part of the Creative Suite? If so you must install a product from the suite in addition to Acrobat, and then place the serial number into the other product, activate and then Acrobat should be fine.
I Have Creative suite 5 with a separate license key. My Acrobat software is Acrobat Pro 9 with a separate license key. I cannot seem to find an Acrobat Pro 9 download on the Adobe site.
I work for a nonprofit and CS5 was purchased through techsoup.org so it was downloaded. I do not see Acrobat Pro 9 in what I maintained in a download folder unless it is APRO930_win… . That is my problem.
If you are using Windows you can follow the directions listed at http://prodesigntools.com/all-adobe-cs5-direct-download-links.html to download the install files for Acrobat 9.
I receive this error message:
You don't have permission to access "http://trials2.adobe.com/Applications/Acrobat/APRO/9/trials/AcroPro90_ efg.exe?" on this server.
Yes please make sure to follow the directions listed on the page. You will need to first initiate a download of a Creative Suite 6 product to properly set your cookie. Otherwise you will receive the Access Denied error message.