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donna_unmani
donna_unmani
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importing FrameMaker 7.2 files to RoboHelp HTML doesn't work

Aug 19, 2012 3:53 AM

Hello,

 

When trying to import FM 7.2 files to RoboHelp HTML 10, I get the following message:

 

"This operation cannot be completed without FrameMaker. Install FrameMaker and try again."

 

I have FrameMaker 7.2 installed. So why am I getting this message? More importantly, why isn't it working?

 

Many thanks in advance for any helpful advice!

Donna

 

P.S.

Tried saving the book file as .mif  and importing the .mif, but again got that message.

2049 Views   14 Replies   Latest reply: donna_unmani, Dec 27, 2012 8:19 AM
 
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  • Peter Grainge
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    1. Peter Grainge,
    Aug 19, 2012 4:11 AM   in reply to donna_unmani
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    Thread moved to FrameMaker Integration forum for better support.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • mattrsullivan
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    2. mattrsullivan,
    Aug 19, 2012 12:39 PM   in reply to donna_unmani
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    Hi Donna,

     

    I would expect that installing FM 11 will resolve the problem. To test, I suggest downloading the 30 day trial of FM11.

     

    I'd suggest duplicating your project, opening the files in FM11, resolving any messages, and then import into RH10

     

    Of course, you'd need to have the TCS Suite to link the files and control the content via FM, but it doesn't sound like you're trying to do that.

     

    -Matt

    @mattrsullivan

     
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  • donna_unmani
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    3. donna_unmani,
    Aug 19, 2012 11:43 PM   in reply to mattrsullivan
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    Hi Matt,

     

    I'm trying out RoboHelp HTML 10 after taking a RH training*. Have to make a final decision of investing in RH or in Madcap Flare.

    I have no intention of buying FM 11 at this point (or buying the Adobe TCS), so even if it does work after downloading the trial version of 11, it won't really help me.

    I need to know if RH 10 works with FM 7.2 files.

     

    Many thanks, Donna

     

     

    ---------

     

    * Had tried out RH 9 and was not getting the results I needed, so invested in a course.

     
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  • Peter Grainge
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    4. Peter Grainge,
    Aug 20, 2012 2:06 AM   in reply to donna_unmani
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    I don't know the answer to your question but I think what Matt was getting at is that if you download the trial onto another machine it will not affect your existing setup but will allow you to see if version compatibility is the problem.  7 is an old version so it would not surprise me that RoboHelp 10 will not play nicely with it.  Although I am not a FM user, I do have FM11 and will be happy to upgrade your document if that will help. See the Contact page on my site and send the file as instructed there. Do make sure you include a link to this thread and please do not email the file direct.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • donna_unmani
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    5. donna_unmani,
    Aug 20, 2012 3:53 AM   in reply to Peter Grainge
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    Thank you Peter for your very generous offer!

    Nevertheless, checking version compatibility would seem to be Adobe's job--not ours. If somebody from Adobe's support would pick up the ball, I'll be happy to share my screen via Skype and troubleshoot together.

     
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  • Peter Grainge
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    6. Peter Grainge,
    Aug 20, 2012 4:01 AM   in reply to donna_unmani
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    You are misunderstanding the purpose of the forums. They are for user to user support. If you want Adobe to help you, you have to contact Tech Support.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • donna_unmani
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    7. donna_unmani,
    Aug 20, 2012 4:21 AM   in reply to Peter Grainge
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    RH_support.png

     
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  • Peter Grainge
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    8. Peter Grainge,
    Aug 20, 2012 4:24 AM   in reply to donna_unmani
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    By "Community" Adobe are talking about the community of users.  I am a RoboHelp user, not an employee.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • donna_unmani
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    9. donna_unmani,
    Aug 20, 2012 7:29 AM   in reply to donna_unmani
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    After contacting the Adobe chat representative, the answer is that RH 10 does not support FM 7.2; RH requires FM 8 or later installed:

     

    "You can create a RoboHelp project by importing FrameMaker books or documents. Importing these files requires that FrameMaker 8 or later installed is in your computer."

     

    http://help.adobe.com/en_US/robohelp/robohtml/WSF26099DE-20C9-4488-818 7-4383A5661229.html

     

    Thread closed.

     
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  • mattrsullivan
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    10. mattrsullivan,
    Aug 20, 2012 8:21 AM   in reply to Peter Grainge
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    Peter, I believe an installation of that version of FrameMaker would be required even if you were to upgrade the files for her.

     

    Donna, it appears your same issue will occur with Flare as well: http://forums.madcapsoftware.com/viewtopic.php?f=5&t=12849

     

    -Matt

     
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  • Peter Grainge
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    11. Peter Grainge,
    Aug 20, 2012 1:05 PM   in reply to mattrsullivan
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    Thanks Matt. In that case it might be worth pointing out to Donna that if she does have to purchase FM11, it may well be worth looking at the suite as I understand it costs little more than two standalone products. Also it was the case with earlier versions that you had to have the suite rather than the standalones for some FM to RH workflows.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • mattrsullivan
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    12. mattrsullivan,
    Aug 20, 2012 2:22 PM   in reply to Peter Grainge
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    Yes, the suite is more cost effective, but not required for importing, just for linking.

     
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  • Peter Grainge
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    13. Peter Grainge,
    Aug 21, 2012 5:38 AM   in reply to mattrsullivan
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    In response to a post that has gone missing, you can lease by the month.

     

    http://www.adobe.com/products/technicalcommunicationsuite/upgrade.disp layTab3.html

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • donna_unmani
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    14. donna_unmani,
    Dec 27, 2012 8:19 AM   in reply to Peter Grainge
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    Not outside the US. In Israel you can't lease by the month; heard that it's the same for other countries assigned to Adobe's APAC region.

    Deferred this answer to your response as I was waiting to see if this detrimental purchase policy for a non-US region would be rectified, but so far it hasn't.

     
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