It is always best to delete your ACV and install it again brand new once an update is release. After installing it download your folios again. This works for me, I also had issues launching old folios with today's update. Hope this helps.

Yes same problem here had to Archive and Download folios.

Regards

Vividi

Same here (iPad 2),

Deleted Content Viewer, installed it again and redownloaded folios... now it's OK, but it was an unexpected pain in the neck...

Lucky me I wasn't working in anything critical timewise >:(

Gustavo

We just updated to v22 and one folio of 3 can't view, and of course is 344MB. The small ones are viewable. But had to delete app and re-install then re-download all. When we are developing folios its a pain but explaining this issue to clients, and telling them that all their customers will have to do reinstall and redownload makes a client re-consider whether this is the right way to go. This could be very damaging for DPS

A question for Adobe- does the re-download count in the download numbers (if so we are paying for Adobe's bug)?

(ipad 3 and ipad 1)

I had the same issue with Bobs Tips app over the weekend, once updated I had to download the folios again.

I updated the ACV at the same time but my testing folios are still available on my ipad3 to view?

getting mad.
it's okay on my ipad but some people here in the office can't get it.
I made the same operations on their devices, but some folios just don't download completely, or do the grey screen.
CAn't imagine the phone calls to prospect clients i shared folios with to make them buy stuff ;-(

Eddie,

I have force quit the ACV numerous times on our iPad2 and it doesn't make a difference.  I've just updated a few articles in a folio and taken it from being set to "unspecified" viewer version (it was created with v18 or v19 tools) to v20 and then v22.  No change, it still doesn't do anything after tapping on the view button.  It shows that an update is available, but doesn't let me download it or view the non-updated version of the folio.

This is critical functionality and asking our customers to redownload entire folios to view changes to an article is not an acceptable workflow.  Telling them to delete and redownload the Adobe Content Viewer is impractical and more than frustrating since the whole idea of the digital publishing system is efficiency in delivering and updating content without us having to communicate personally with each customer/user.

As far as the DPS Tips app, the "What's New" folio is still viewable for me but neither the "Single Edition" folio or any of the others do anything when tapping the view button to update them.

Can someone from Adobe please update us on the status of this serious issue?  We must tell our customers what is going on and when it will be resolved.

Andrew

Neil,

I updated my producer tools to the latest version in the hope it would resolve the issues for iPad.  This let me set the viewer version on my folios in the Folio Builder panel, but unfortunately that hasn't helped.  I updated one of the folios to v22, however now I would like to try and set this folio back to target the v20 or v21 viewers.  Is this possible?  If I revert my producer tools to an older version what will happen with the viewer version setting on that folio, will it go back to "Unspecified"?  I'm just trying to figure out a way for our published apps to allow for a folio update as if the v22 update hasn't happened.

Andrew