i recently installed adobe creative suite 6 design and web premium, and I am unable to use it as after a short time of working on files, I get a message that it does not have enough RAM. How much RAM is needed to use this application? i am working on windows 7, 32 bit.
I don't know if this is the correct place to get answers, but I have just spent an hour trying to find out how to contact Adobe to find this out, and 30 minutes holding on the 800 number listening to elevator music, which finally cut off.
Which programs do you use? Illustrator and Photoshop can be quite memory hungry, yes. Anyway, I'd consider it a moot point in your case - on a 32bit operating system there is simply no way to handle more than 2.7GB RAM for either of the apps. Only upgrading to a 64bit OS and then using the 64bit versions of those programs will improve matters. Still, even then there may be other issues...
Thanks for your response, the programs I am using are Photoshop and Bridge, but I am confused that the solution is that I have to go to the expense of upgrading my OS to 64bit and then look forward to further issues. I searched the packaging to see if 64bit was a requirement and was directed to check Adobe website. In the online product specs, Adobe indicates 2GB of RAM (3GB recommended) for 32 bit. I have 4G RAM. So it seems to me that I should not need to go to this expense. Hungry or not, according to Adobe, its application should work on my system, but I get the RAM error messages within 10 minutes of using the programs. I am actually wondering if something may be wrong with my version, but how do I determine this? I tried again to speak to someone at Adobe, this time listening to the elevator music for 2.5 hours, but I was just left hanging. Do you have any idea how I get in contact with Adobe? I am not sure how this discussion group works, but I think you are a power user responding out of the kindess of your heart, where I think I need an Adobe IT person as I seem to have their published system requirements and the programs are not working ??
Windows uses RAM for varioius processes and aslo pages memory to your hard disk as needed. How many programs are you using at one time? Do you have any background processes in use? How much free hard disk space is available.
Thanks for following up. While I am using Photoshop, I also use Bridge, which is what I have been doing for years with no problem. So those are the only two programs open. When I started getting RAM messages, I ensured no other program was open, including Netscape or Outlook. I do have the usual background processess in use such as the antivirus program, Brother control centre for scanning,etc., MS upload centre, the audio volume control. I have 869GB of free space on my C drive. Since my last post I have spent a hours on the phone with various Adobe people, changed all sorts of preferences, opened new accounts on my desktop, uninstalled, reinstalled, whatever they told me to do, and I am still getting RAM error messages and cannot work with this program. In fact with all the things they made me change I started getting more problems.I will not have the time to call them again till next week, but as far as I am concerned this situation is unacceptable.
Thanks Pat, I understand the point about upgrading to 64 bit, but my point is, that if that is the case, why does Adobe indicate in the system requirements that this suite of products can be used on a 32 bit with 2 GB RAM? I just took my computer into the shop to increase the size of my C drive, so I really do not want to go back and spend more money to change the size of my operating system, especially when I do not know if that is the problem? If I have to upgrade to a 64 bit OS, by the time I am finished I would have added $1,000 to the cost of Photoshop! I am not a corporation. The amount of time I have spent waiting on the line for Adobe and being passed around from one person to the next and all making me do the same thing to my computer over and over again and still not resolving the issue or replacing this disc, is really frustrating me. Then on the weekends they don't work. In all the years of using PhotoShop and Bridge, I have never had these problems. And they started right away. I get the memory messages and the problem with files not opening within 4-5 minutes of working, so it's not to say I can work at least a little bit each day. I am totally unable to work on this program and an older version is unable to open my Nikon D800 raw files.
Now that that rant is over - I do not know much about playing around with Virtural Memory - I checked and see that the system is automatically managing the paging file size for all my drives and only the C drive is allocated memory. The Minimum allocated is 3326 MB, the Recommended is 4989 MB, and the Minimum allowed is 16 MB. Should I make changes to these settings?
Re-reading your earlier posts indicates that you can open the program fine, but working with files will produce the error after a while. Can you watch the memory usage with the Task Manager (Processes tab)?
How much memory does PS use when opened by itself?
How much memory does it use when you open several image files?
How much memory does it use when you close some or all of these files?
I just opened PS, and it used about 100MB.
Then I opened a moderate-sized image, and memory doubled to 200MB.
I opened another image and memory went to 300MB.
Then I closed all images, and the memory used was not reduced in any way.
When reopening these files, memory increased again, although not the same level as originally.
This indicates some sort of memory leak; memory not released when no longer used.
Is this the same that you observe? How high does your memory usage go before you receive an error?
P.S. your Virtual Memory settings are fine; I just wanted to make sure that they were not set to something too low.
Thanks for the follow up Pat. I cannot figure out how to check the memory usage - too many numbers jumping around the place in my task manager. And anyway the fact remains I am not able to use the product. It is not after a while that I get the RAM error message, it is after only moments of opening. And now since I uninstalled and reinstalled as was the last piece of advice given by Adobe, i get the RAM message as well as a program error message now. But even more frustrating than not being able to use the program is the utter waste of my time trying to connect with Adobe help - I am currently holding on the phone now for 1-1/2 hours, having been "upgraded" to technical support from customer support one more time. Every single time I have to go through this ridiculous time wasting process - they have given me a bunch of numbers that all lead down the same ridiculous time wasting indifferent path. The lack of respect for the customer and the customer's time is sickening.
Thanks for your help - i am not doing any more testing - I have tested it to death - i want this program out of here.
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