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Currently Being Moderated

[Fix it] Adobe Flash Player 11.3 r300 has stopped working.

Jun 14, 2012 9:51 AM

Happens everytime i fullscreen a video window.

 

OP: Windows 7 64bit Ultimate Edition

Browser: Mozilla Firefox version 13

 

 

 

Problem signature:

  Problem Event Name:    BEX

  Application Name:    FlashPlayerPlugin_11_3_300_257.exe

  Application Version:    11.3.300.257

  Application Timestamp:    4fc82063

  Fault Module Name:    StackHash_a7aa

  Fault Module Version:    0.0.0.0

  Fault Module Timestamp:    00000000

  Exception Offset:    21cd4c01

  Exception Code:    c0000005

  Exception Data:    00000008

  OS Version:    6.1.7601.2.1.0.256.1

  Locale ID:    1031

  Additional Information 1:    a7aa

  Additional Information 2:    a7aa91f17ea749d42a4de3b390fa5b3d

  Additional Information 3:    a7aa

  Additional Information 4:    a7aa91f17ea749d42a4de3b390fa5b3d

 

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  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Jun 15, 2012 6:12 AM   in reply to reblexx

    Same problem here. Bummer! This has happened since yesterday's update.

     
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  • Currently Being Moderated
    Jun 15, 2012 5:17 PM   in reply to Ritergeek

    I don't understand. How can I fix it?

     
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  • Currently Being Moderated
    Jun 16, 2012 1:32 AM   in reply to reblexx

    what's the problem adove has stopped working and I don't know that how to fix if.plz help me someone

     
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  • Currently Being Moderated
    Jun 16, 2012 11:08 AM   in reply to reblexx

    Finally! Somebody else with the same problem as me. A fix would be lovely.

     
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  • Currently Being Moderated
    Jun 16, 2012 2:12 PM   in reply to reblexx

    Both my Firefox and Flash are up-to-date and it's still crashing.

     
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  • Currently Being Moderated
    Jun 17, 2012 2:01 AM   in reply to reblexx

    i have all the same configuration above.

    i can't view youtube videos - i think it is also some sort of bug with flash player.

     
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  • Currently Being Moderated
    Jun 17, 2012 2:30 AM   in reply to paul steinberg

    FIX:

    i now have youtube running again...
    A. I uninstalled flash player

    http://download.macromedia.com/get/flashplayer/current/support/uninsta ll_flash_player.exe

    B. I reinstalled an old (archived) version of flash player

    http://fpdownload.macromedia.com/get/flashplayer/installers/archive/fp _10.3.183.15_archive.zip

     
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  • Currently Being Moderated
    Jun 20, 2012 12:45 AM   in reply to reblexx

    I am on Firefox 13.0.1 and I continue having this Adobe Reader error, so that´s doesn´t seem to have resolved this problem.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jun 20, 2012 1:29 AM   in reply to jlua001

    As Paul noted, reverting back is the suggested fix for Firefox crash issues.  Please see this post for more details:

     

    http://forums.adobe.com/message/4498459#4498459

     
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  • Currently Being Moderated
    Jun 20, 2012 5:54 AM   in reply to Chris Campbell

    When I revert to an older version of flash nothing works. It just comes up telling me that I don't have the recquired plugins.

     
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  • Currently Being Moderated
    Jun 20, 2012 11:24 AM   in reply to AshDavies19

    Same problem; reinstalled old Flash player before 11.3, but Livestream doesn't recognize. Also difficult to know which of many versions of Flash to install. Usually, choice is made automatically. Isn't there a general SETUP.EXE file to choose which version?

     
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  • Currently Being Moderated
    Jun 21, 2012 9:28 AM   in reply to reblexx

    How is there not a fix for this yet? Pull your fingers out.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jun 21, 2012 10:54 AM   in reply to AshDavies19

    For users running into stability problems with Firefox, we've just released a new version of Flash Player for Mozilla Firefox, Netscape, Opera and other browsers.  Please give it a try and let us know how it works for you.

     

    6/21/2012 - Windows Flash Player Update

     

    Download here: http://get.adobe.com/flashplayer

     
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  • Currently Being Moderated
    Jun 21, 2012 12:36 PM   in reply to Chris Campbell

    Was able to get decent results by rolling back to Flash 11.2.

     

    Hope someone offers feedback on how the new Flash Player works, so I can decide whether to switch over...

     
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  • Currently Being Moderated
    Jun 22, 2012 7:30 AM   in reply to Chris Campbell

    i tried the update and i got the same bug. i'm removing and rolling back - again...

    (i've seriously wasted a lot of time and energy on this issue)

    paul

     
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  • Currently Being Moderated
    Jun 22, 2012 10:33 AM   in reply to reblexx

    Well it worked for a couple of hours but still the same problem.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jun 22, 2012 4:08 PM   in reply to paul steinberg

    Paul - Do you have RealPlayer installed?  What happens when you try to run YouTube with Firefox and the latest Flash Player?

     

    texaswolfsrain - what problem are you encountering?  Are you also using Firefox?  Can you confirm that you have 11.3.300.262 installed?

     
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  • Currently Being Moderated
    Jun 22, 2012 11:38 PM   in reply to reblexx

    Chris Campbell-

     

    I have the latest version downloaded; 11.3.300.262 and I have Firefox 13.01.  Why is the crash happening and how to fix it?

     

    Stephen

     
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  • Currently Being Moderated
    Jun 23, 2012 1:07 AM   in reply to pickles_30_2012

    I have Firefox 13.0.1, Win 7 Home Edition 64 bit, latest adobe flash player version 11.3.300.262. Latest nvidia drivers 301.42 - WHQL, 260 gtx nvidia card. I did a clean reinstall for nvidia drivers, and flash drivers, still same problem.

     

    Everytime I go to fullscreen mode, my screen turns white and I have to left click on my mouse so the white screen goes away(otherwise the white screen hangs indefinite), I get a windows message stating adobe flash player has stopped working. After that I get send crash report for adobe.

     

    This never happened with Adobe flash player 11.2, never. With the latest update it crashes, everytime I go fullscreen. This happens on twitch.tv streams, any livestreams. Youtube seems to be fine, when going fullscreen mode. And no, I don't have RealPlayer installed. I only have 3 addons installed and enable. Adobe Acrobat, Flash, and Silverlight, all latest editions. Everything else is disabled, or uninstalled.

     

    This issue does not happen when hardware accelaration is disabled in flash settings.

     

    Please fix this issue.

     
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  • Currently Being Moderated
    Jun 23, 2012 11:35 AM   in reply to Chris Campbell

    Chris

    latest firefox 13.0.1

    latest flash 11.3.300.262

    i have real player installed (why does that make a difference though?)

     

    today my problem is i uninstalled the latest flash update, then re-installed the 'old' version again (like i did last week to fix the problem). but this time the problem is still there - i can't watch a video on youtube...

    Paul

     
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  • Currently Being Moderated
    Jun 24, 2012 3:45 AM   in reply to Chris Campbell

    Well, i've just made very interesting and curious discovery........... I un-installed Flash player, and went to YouTube to make sure that A. the videos would not play, and B. it asked me to install the flash player plug-in.

    What i did not expect was for the video's to start playing!!!!!!!

    What the... ?!?!?!?!?!?!

    It seems that YouTube automatically reverted to a new 'trial' player using 'html5'.

    I'm a big conspiracy theorist, and I question if YouTube might be blocking Flash in order to favour the usage of their new trial html5 player!?!?!

    see here: http://www.youtube.com/html5

     

    Paul

     
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  • Currently Being Moderated
    Jun 24, 2012 4:20 AM   in reply to paul steinberg

    Interesting, thanks for posting!

     
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  • Currently Being Moderated
    Jun 24, 2012 5:08 AM   in reply to paul steinberg

    On Firefox and Opera, only videos with WebM transcodes will play in HTML5

     

    see here: http://www.youtube.com/watch?v=AO76tT-ad2s&feature=g-u-u

    that is if you can see this video, at least for a short wile like in my case.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jun 25, 2012 3:00 PM   in reply to texaswolfsrain

    Flash Player 11.3.300.262 should fix many of the instability problems encountered in Firefox.  For an update on our progress, please see this post: Flash Player 11.3 Status Updates

     

    Paul, depending on what is occurring with your system, this tech doc should help: http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla. html

     
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  • Currently Being Moderated
    Jun 25, 2012 3:07 PM   in reply to Chris Campbell

    i'll keep with the old flash player until the latest update properly fixes the issue. i don't really like disabling things unless absolutely necessary...

    thanks chris

    paul

     

    (oh and can you please get rid of that unhelpful comment maker "fixthiscrashplayer11")

     
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  • Currently Being Moderated
    Jun 25, 2012 4:32 PM   in reply to paul steinberg

    paul steinberg wrote:


    (oh and can you please get rid of that unhelpful comment maker "fixthiscrashplayer11")

     

     

    LINK

     

    @fixthisstutterplayer11, please stop spamming my inbox, some of us are actually watching and trying to do something useful like learning.

     
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  • Currently Being Moderated
    Jun 26, 2012 12:35 AM   in reply to Chris Campbell

    Chris

    What i don't understand is this:

    A. Flash Player was working fine with Real Player installed (for a couple of years now),

    B. The new Flash Player update made the player crash (and there was no Real Player update)

    C. It is Real Player's incompatibility and we have to un-install Real Player

     

    That doesn't seem to make sense.

    It seems to me that with the new Flash Player update there was an incompatibility issue and therefore it is Flash Player that needs fixing (not Real Player un-installed).

     

    Does that sound correct?

    Paul

     
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  • Currently Being Moderated
    Jul 1, 2012 3:22 AM   in reply to paul steinberg

    Hello. I'm new here, so please be patient. I've been getting a window for days now, the the adobe flash player update service 11.3.r300 has a problem and must be shut down. I do not have mozilla firefox and I have no problems looking at you tube, etc. But the whole situation is disturbing. I really don't know what to do. Or how to get an old version. Usually, I'm not sooo dumm with my computer!

     

    toni

     
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  • Currently Being Moderated
    Jul 2, 2012 1:18 PM   in reply to Chris Campbell

    Hi Chris

    Real Player has just popped up with a box asking if I want to install their latest update... Do you suggest I go ahead with this? Any thoughts...?

    Regards

    Paul

     
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  • Currently Being Moderated
    Jul 12, 2012 3:09 PM   in reply to Chris Campbell

    I just uninstalled Adobe Flash Player (11.3) and my Firefox (13.0.1) under Windows 7 64 is now working perfectly!  I couldn’t watch videos on youtube (it was annoying!) but now they are all working with no problem.

    I reckon Mozilla has included a pre-video-accelerator  in the new Fx 13.0.1 which seems to be in conflict with AFP 11.3. Please check this out. Hope it helps 

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jul 12, 2012 4:04 PM   in reply to Sina321

    Sina321, did you try disabling hardware acceleration in 11.3 to see if that helped?

     

    Chris

     
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  • Currently Being Moderated
    Jul 12, 2012 4:23 PM   in reply to Chris Campbell

    Hi Chris, It could be perhaps a good alternative to test but I did not try it.

    As a confirmation to my previous post, I was amazed to discover how great is the performance of Firefix 13.0.1 after I uninstalled AFP (11.3) - it's just great. No problem at all since then... ;-)

     

    Sina

     
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  • Currently Being Moderated
    Jul 13, 2012 1:09 PM   in reply to reblexx

    Hi,

    I have shockwave flash 11.3 r300 on macos 10.7.4 and it keeps crashing on opera, chrome and safari.

     

    After the install it ran fine for few hours and playing youtube was ok, then it was a downward spiral crashing more often until now when I'm unable to use any flash content.

     

    Thanks

     
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  • Currently Being Moderated
    Jul 13, 2012 3:15 PM   in reply to cav71

    It looks a full reboot fixed the issues...

     
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  • Currently Being Moderated
    Aug 18, 2012 8:05 PM   in reply to reblexx

    It's pretty obvious that the problem with the plug-in crashing IS the plug-in.  From what I've seen, it crashes on Explorer, Firefox, and Chrome and on Windows (any flavor), MAC, and even Ubuntu!  It's time for Adobe to admit there is a problem and fix it.  I ( like many others) have tried unsuccessfully to go back to an older version.  So what about it, Adobe?  How about fixing YOUR plug-in!

     
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  • Currently Being Moderated
    Aug 18, 2012 8:08 PM   in reply to The Blackspur

    Agreed.  I now have FireFox 14.0.1 and Flash Player keeps onnnnnnnn crashin!

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 20, 2012 5:42 PM   in reply to pickles_30_2012

    As with most things software related, it's never very straight forward.  Pickles_30_2012's Firefox crashes can (and probably are) completely different than the ones encountered by The Blackspur.  We do our best to try and identify as many crash bugs as possible and we are constantly working to improve both the quality and functionality of the player.

     

    However, I understand the frustration and I encourage you to give our 11.4 beta a try (or wait a short while for the official release).  If you continue to have problems, we'd like to know more.  Please see this FAQ for details:

     

    8/7/2012 - Flash Player 11.4 Beta 2

     

    How do I report a Flash Player crash to Adobe?

     
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