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Oil paint filter: The operation could not be completed

Aug 20, 2012 6:50 PM

Tags: #problem #issue #cloud

And this is just one of the problems I am getting. I'm running Win7 64bit, photoshop cs6 (also 64bit), have an i7 2600 and 16GB of RAM and an ati 5870 card running the latest drivers (12.8)

 

So, the operation could not be completed whenever I try to run the oil paint plugin and when I try to use the iris blur, my canvas goes blank. If I pull it out of docked mode and put it in a window, it's still blank until I move the window about and I can see my image, but as soon as I stop moving the window around, it's blank again.

1112 Views   11 Replies   Latest reply: Chris Cox, Aug 24, 2012 3:40 PM
 
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  • Chris Cox
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    1. Chris Cox,
    Aug 20, 2012 6:53 PM   in reply to fraxyl
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    Roll back to the 12.6 AMD drivers - 12.8 has problems.

     
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  • wizzerd144
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    2. wizzerd144,
    Aug 20, 2012 6:58 PM   in reply to fraxyl
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    Clearly, your graphics card is out of oil paint Just kidding, it's their usual awful drivers.  They're so game-centric, every update seems to break something

     
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  • fraxyl
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    3. fraxyl,
    Aug 20, 2012 7:34 PM   in reply to wizzerd144
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    Dang! Where can I get more ati oil paint?

     
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  • Chris Cox
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    4. Chris Cox,
    Aug 20, 2012 10:40 PM   in reply to fraxyl
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    What?  You never discovered ATI Art Supply?  :-)

     
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  • Dragonfire4
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    5. Dragonfire4,
    Aug 23, 2012 3:25 PM   in reply to fraxyl
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    I have the same exact symptoms. With oil paint or liquify filters I get "The operation could not be completed." When I use the iris Blur I also get the black canvas. I have tried various combinations of settings in the advanced graphics processor menu including changing drawing modes and enabling and disabling OpenCL as suggested in the support pages (http://helpx.adobe.com/photoshop/kb/gpu-opengl-support-photoshop-cs4.h tml). None of these have resolved the issue.

     

    I am running Win7 Home Premium 64bit and Photoshop CS6 64bit. I have an i5 2500 8 gigs of RAM and an AMD 7950 card running the latest drivers (12.8).

     
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  • Chris Cox
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    6. Chris Cox,
    Aug 23, 2012 6:33 PM   in reply to Dragonfire4
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    That card and driver should be working just fine.

    I suspect you may have some bits of an older driver still around.

    Contact AMD for instructions on cleaning out old driver bits and getting a clean install.

     
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  • Dragonfire4
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    7. Dragonfire4,
    Aug 23, 2012 7:49 PM   in reply to Chris Cox
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    Thanks for the advice. I had found that suggestion elsewhere on the site after I posted and just finished a reinstall of drivers. That fixed the problem with liquefy and oil paint. However, I still have issues with the first three Blur filters: field, iris, and tilt shift. All three cause the canvas to go black when run and no matter what I do I cannot restore the image without exiting photoshop. If I close the window that is now black and reopen the original file (unsaved after the error) without exiting I still get a blank canvas. In order to be able to view that file again I need to close down photoshop completely. Then upon restart I can open and view the file.

     

    If I completely disable "Use Graphics Processor" in the performance preferences then the filters work like normal.If I reenable they go back to the the black canvas behavior. I also tried leaving the "use graphics processor" enabled and changing the subsettings such as Drawing mode and none of those changes helped... the graphics processor needs to be completely disabled.

     
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  • fraxyl
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    8. fraxyl,
    Aug 23, 2012 8:02 PM   in reply to Chris Cox
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    I uninstalled and reinstalled my graphics drivers and everything is peachy now. I tried all the things before reinstalling the drivers and I think it worked faster than when I installed the drivers!

     

    I also noticed that the Use OpenCL option in Performance > advanced settings has now been disabled. I was pretty sure I didn't have that on my card, so that might have been my problem. Fresh drivers hooray!

     
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  • Chris Cox
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    9. Chris Cox,
    Aug 23, 2012 8:23 PM   in reply to Dragonfire4
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    Dragonfire - Liquify uses OpenGL.

    But the blur filters use OpenCL.  I bet you still have an older openCL component (this was a common problem in some older ATI drivers).

     

     

    Fraxyl - glad to hear that things are working now.

     
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  • Dragonfire4
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    10. Dragonfire4,
    Aug 24, 2012 5:23 AM   in reply to Chris Cox
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    Thanks for the advice Chris. I had used the disable OpenCL preference to no avail but after your post I went back and did a full manual uninstall as described here:

     

    http://www.overclock.net/t/988215/how-to-properly-uninstall-ati-amd-so ftware-drivers-for-graphics-cards

     

    That seemed to fix everything. Phew. I feel much better now. Thanks again.

     
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  • Chris Cox
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    11. Chris Cox,
    Aug 24, 2012 3:40 PM   in reply to Dragonfire4
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    Dragonfire - glad to hear things are working again.

     

    Yeah, we saw the bad installer problem several months ago -- and OpenCL was the thing left behind most often.

     
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