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Adobe Flashplayer 11 ActiveX error 1603

Aug 20, 2012 7:24 PM

Hi Guys,

 

I've been having lots of issue deploying variants of Flash Player 11 ActiveX via Symantec Altiris NS. I get error 1603 and 1722. OS is Windows 7 SP1 (x64)

 

Here are the logs (system32):

=O====== M/11.3.300.271 2012-08-20+21-16-59.436 ========
0000 [I] 00000010 "C:\Windows\TEMP\{9099D02A-321E-4D69-B05D-4D87448BF631}\InstallFlashP layer.exe" -force  -uninstall
0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0002 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0003 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0004 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0005 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0006 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
0007 [W] 00001021
0008 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0009 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0010 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0011 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0012 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2
0013 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlay erCPLApp.cpl 2
0014 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0015 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0016 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0017 [W] 00001018
0018 [W] 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0019 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0020 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0021 [W] 00001019
0022 [W] 00001020
0023 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0024 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0025 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0026 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0027 [W] 00001021
0028 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0029 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0030 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlay erCPLApp.cpl 2
0031 [W] 00001048
0032 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0033 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0034 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0035 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2
0036 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlay erCPLApp.cpl 2
0037 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0038 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0039 [W] 00001036 Software\Opera Software/Last CommandLine 2
0040 [W] 00001036 Software\Opera Software/Last CommandLine 2
0041 [W] 00001036 Software\Opera Software/Plugin Path 2
0042 [W] 00001036 Software\Opera Software/Plugin Path 2
=X====== M/11.3.300.271 2012-08-20+21-16-59.701 ========

=O====== M/11.3.300.271 2012-08-20+21-17-03.932 ========
0000 [I] 00000010 "C:\Windows\TEMP\{9D05AB1A-5B19-42D1-8842-45426E720E8C}\InstallFlashP layer.exe" -install -skipARPEntry -iv 2 -au 4294967295
0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0005 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_271.ocx
0006 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_ActiveX.e xe
0007 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_ActiveX.d ll
0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
=X====== M/11.3.300.271 2012-08-20+21-17-04.619 ========

 

And syswow64:

=O====== M/11.3.300.271 2012-08-20+21-16-58.202 ========
0000 [I] 00000010 "C:\Program Files (x86)\Altiris\Altiris Agent\Software Delivery\{0AF0326D-3FAF-46BC-A099-3B7535182741}\cache\uninstall_flash _player.exe" -force  -uninstall
0001 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0002 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0003 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0004 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0005 [W] 00001021
0006 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0007 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0008 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0009 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0010 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlay erCPLApp.cpl 2
0011 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0012 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0013 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0014 [W] 00001018
0015 [W] 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0016 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0017 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0018 [W] 00001019
0019 [W] 00001020
0020 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0021 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0022 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0023 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0024 [W] 00001021
0025 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0026 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0027 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlay erCPLApp.cpl 2
0028 [W] 00001048
0029 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0030 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0031 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0032 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2
0033 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlay erCPLApp.cpl 2
0034 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0035 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0036 [W] 00001036 Software\Opera Software/Last CommandLine 2
0037 [W] 00001036 Software\Opera Software/Last CommandLine 2
0038 [W] 00001036 Software\Opera Software/Plugin Path 2
0039 [W] 00001036 Software\Opera Software/Plugin Path 2
0040 [I] 00000011 1
=X====== M/11.3.300.271 2012-08-20+21-16-59.763 ========

=O====== M/11.3.300.271 2012-08-20+21-17-03.463 ========
0000 [I] 00000010 "C:\Windows\TEMP\InstallAX.exe" -install -msi
0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 [I] 00000011 1
0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0006 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_271.ocx
0007 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_271_ActiveX.e xe
0008 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_271_ActiveX.d ll
0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0011 [E] 00001031 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe:5
=X====== M/11.3.300.271 2012-08-20+21-17-05.274 ========

 

Thanks in advance

2936 Views   3 Replies   Latest reply: Chris Campbell, Aug 22, 2012 12:13 PM
 
Replies
  • Chris Campbell
    8,532 posts
    May 4, 2010
    Currently Being Moderated
    1. Chris Campbell,
    Aug 21, 2012 2:11 PM   in reply to jkslui
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    Do you encounter any issues if you deploy by hand?  This is the first time I've seen the installer fail with the FlashPlayerUpdateService.exe, can you tell if this service is currently running when the installer is launched?

     
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  • jkslui
    Currently Being Moderated
    2. jkslui,
    Aug 21, 2012 5:41 PM   in reply to Chris Campbell
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    Most of the time it installs successfully when installing it manually. But, I have noticed error 1722 is coming a lot more now. The FlashPlayerUpdateService.exe still resides in the c:\windows\syswow64\macromed\flash directory after running uninstall_flash_player.exe.

     
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  • Chris Campbell
    8,532 posts
    May 4, 2010
    Currently Being Moderated
    3. Chris Campbell,
    Aug 22, 2012 12:13 PM   in reply to jkslui
    Report

    Can you verify that you have the latest uninstaller?  If you're using an older version, it won't know about the service exe.

     

    http://download.macromedia.com/get/flashplayer/current/support/uninsta ll_flash_player.exe

     
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