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jkwest1s88
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CS5 disc will not run.

Aug 19, 2012 8:27 PM

Tags: #cs5 #disc #installation #driver #readme

I purchased Photoshop CS5 Extended a little while ago from my campus bookstore. I just had the chance to crack the box open and install. I followed the directions on the box and went online to get my student licensing serial number- making the purchase nonrefundable. I inserted the disc, and waited... and waited... and it never ran. I went in to my computer (HP Pavilion dv4, Intel Core2 Duo T6500 @ 2.1 GHz, 4GB RAM, 64 bit) and tried to force install on the disc drive, but the computer did not recognize that the disc was even readable. I removed it, inserted a movie, and it played just fine. I even installed updates to my computer, restarted the system, and tried again- same result. Am I stuck with this lemon? Please help! I'm on a grad school budget and can't afford to buy a new disc just because the one I just registered won't even read brand new out of the plastic wrap...

674 Views   8 Replies   Latest reply: Jeff A Wright, Aug 23, 2012 10:45 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Aug 20, 2012 10:42 AM   in reply to jkwest1s88
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    If you right click on the disc and select Open what happens?

     
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  • jkwest1s88
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    2. jkwest1s88,
    Aug 20, 2012 10:54 AM   in reply to Jeff A Wright
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    I don't even have that option. My computer is acting as if no disc is even in the drive. There is nothing wrong with the drive itself- as I said before, it will play and run other discs just fine. I have also checked to make sure that the disc is for Windows, which it is.

     

    So, to clarify: I put the disc in the drive. It spins and my optical attempts to read. But nothing comes up- no autoplay, nothing. And my computer still reports that there is nothing in my disc drive. Nothing to click on, open, or force install. As if there were no disc sitting in the tray.

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Aug 20, 2012 11:08 AM   in reply to jkwest1s88
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    If you put the disc in another computer is it able to mount successfully?

     

    To obtain the install files you can follow the directions listed at http://prodesigntools.com/all-adobe-cs5-direct-download-links.html to download the install files for Photoshop CS5.

     
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  • jkwest1s88
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    4. jkwest1s88,
    Aug 20, 2012 9:18 PM   in reply to Jeff A Wright
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    I tried to follow the instructions for direct installation of the files, but I get the following error code when I click on the file and when I attempt to save the file and open it later:

    Access Denied

      You don't have permission to access "http://trials2.adobe.com/AdobeProducts/PHSP/12/win32/Photoshop_12_LS1. exe?" on this server.

    Reference #18.5f14eb3f.1345521786.c0777b9  

     

    And, yes, I am signed in with my Adobe username and password- I am also using firefox.

     

    I downloaded the CS6 trial package directly from the main Adobe page, attempted to use my CS5 serial number- which of course didn't work. Is there another page I can try to get these files from? I have tried multiple times, checked my cookie/firewall/pop-up/download settings, and it still will not work.

     
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  • jkwest1s88
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    5. jkwest1s88,
    Aug 21, 2012 6:41 PM   in reply to Jeff A Wright
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    The disc will mount in our other system, N5010 Inspiron with an Intel Core i3 CPU @ 2.53 GHz, 3.8 GB RAM. Both systems are running Windows 7, both are 64 bit. The systems are basically the same. My system will successfully mount other dvd's, installation cd's, audio cd's, etc- with the exception of this Photoshop disc. And I still cannot get the install files to work on Firefox or Chrome. HELP!

     
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  • Jeff A Wright
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    6. Jeff A Wright,
    Aug 22, 2012 8:03 AM   in reply to jkwest1s88
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    If you can get the disc to mount on another computer then please copy the install files to a USB drive.

     

    Alternately you can try the direct download option again.  Perhaps try a different web browser?  The key part is you need to have initiated a download of the trial prior to clicking on the direct download links.  Otherwise you will receive the Access Denied error message.

     
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  • jkwest1s88
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    7. jkwest1s88,
    Aug 23, 2012 12:20 AM   in reply to Jeff A Wright
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    I will try the USB method, but just in case I run into problems there....

     

    Where can I go to get a download of the CS5 trial? I have the CS6 trial, but I can't seem to find a similar option for this older version.

     
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  • Jeff A Wright
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    8. Jeff A Wright,
    Aug 23, 2012 10:45 AM   in reply to jkwest1s88
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    I provided a link for this already please see message #5 in this thread.

     
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