I bought a new computer window 7, 64 bits, which matchs the requirement for installing the cs5 produciton premium. I had it running perfectly fine at my old computer until the old computer was broken. First of all, i install ed the cs5 prodcution premuim in my new computer, it runs ok, but I when I using the ILLUSTRATOR, i couldn't use the PATHFINDER , it doesn't alow me to do any merge or trum, or any other function. So, I thought it might be I din't install it correctly, so I unstalled the whole program, and try to re-install it, however, as I try to install it, there was a little window come up says that I need re-start my computer, So I did as the computer say so . after I restarted the computer, then try to install the program again, the sample little window come up ask me the same question. and I tried a few times, still the same results. So now, I can't re-install the program at all.
After desperation of no program to use for my project, the new idea came up to my mind, I download the ILLUSTRATION CS6 trial from Adobe website, but still countered the same problem, while I was install the cs6, it asked me to re-start my computer, so i pressed the ignore buttun. and here comes the message on my computer
: 4 errors
PAYLOAD:(9E0AF030-AC6B-11E0-8837-0021AEA26C9)MICROSOFT VISUAL C++2010 RESITRIBUTABLE PACKAGE (X86)10.0.40219.1
ERROR:FAILED TO INSTALL MICROSOFT VISUAL C++ 2010 REDISTRIBUTABLE PACKAGE (86). PLEASE TRY INSTALLING IT BY DOUBLE CLICING ON THE EX.
ERRORl:DW050- MICROSOFT VISUAL C++ 2010 REDISTRIBUTABLE PACKAGE(X64) : INSTAL FAILED
So please advise me what should i do now. I need install my cs5 production premium suite
Thanks , I have just re-installed the cs5 production premium, now I have completed the installation, however, when I open the illustrator, it still not alow me to use the pathfinder.
Basically, I can't use any of the functions under pathfinder menue, as you know the pathfinder is so inportant for merging, trim or devide the objects.
Please advise !
And funny thing is the trial cs6 I have download has no function of pathfinder either, I am so confused!
I have been use the pathfinder in the past so many times from my older computer, it was perfectly fine.
And I also tried to open the file I created before, as I open the file, there was a little window came up says: font problem, the font in the file wasn't found in this program, do you still want to open this file?
My godness, it was oringinally created from Illustrator cs5 Only, how come the new installed illustrator doesn't work? Funny thing is, i bought the whole program was only for the sake of illustrator, and it's THE only program I know how to use. Now I can't use the pathfinder to merge the objects.
Please help me , I am getting so frustrated! And it took me so much time just to fingure out why it doesn't work.
MANY MANY THANKS IF YOU CAN HELP.
Now I am in a big trouble, I RUN the creative suite cleaner tool before I unstall the program. Woo, no... What I have done!!
What should I do now? I will check your answer in the monring, I am going to bed now, before I do something more stupid.
My problem now from bad to worse, because I re-installed on the computer so many times, after cleaned the computer and re-installed the program, now it tells me my activation reached limited, it says this serier number has already been actiaved in other 2 computers. Well, I toally installed in 3 computers. 1st one is completely broken , 2nd one is my other lap top, and 3rd one which is my desk top. Now i can't even install the thing. Please advise.
Mengchen888 please contact our support team. Not only can they assist with your activation difficulties but they can also help with your installation problems. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.