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iepias
iepias
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Acrobat failed to connect to a DDE server

Aug 16, 2012 6:51 PM

Categories: Windows

Hi, I have problem in combining multiple files into single pdf. It seems to be hanged forever and finally pops an error window "Fatal Error - Acrobat failed to connect to a DDE server". Does anyone know how to solve it??

 

Acrobat version: 9.5.2

Windows 7

44094 Views   7 Replies   Latest reply: ScottBonacker, Nov 29, 2012 8:40 AM
 
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  • Test Screen Name
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    1. Test Screen Name,
    Aug 17, 2012 12:29 AM   in reply to iepias
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    Do you have something called "Symantec Endpoint Security". I just did a search and found some mentions that this stops stuff from working.

     
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  • iepias
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    2. iepias,
    Aug 21, 2012 2:32 AM   in reply to Test Screen Name
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    No, I didn't. Finally I uninstalled and went back to Acrobat Pro 9.0.0 and it worked fine. So I suspect that the problem is due to some problem in version updates.

     
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  • Donna_Kressner
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    3. Donna_Kressner,
    Sep 2, 2012 3:25 PM   in reply to iepias
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    Here is the situation:

    The user will be fine opening and printing to PDF. 

    Suddenly: When opening a PDF or attempting to print to PDF the message:

    "Fatal Error - Acrobat failed to connect to a DDE server"  I have users experiencing the exact same message only in Citrix (never on a local machine).  The issue is intermittant.  We are using Adobe Acrobat Professional 9.5.1.  We do not have Symantec Endpoint security enabled. Back leveling to 9.0 is not an option.

    Any suggestions would be appreciated!!

     
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  • YuvrajShinde071
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    4. YuvrajShinde071,
    Sep 4, 2012 4:54 AM   in reply to Donna_Kressner
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    Hello,

    We were successful to resolve the issue for Acrobat X by navigating to HKEY_CLASSES_ROOT\acrobat\shell\open\ddeexec\application and changing the Key "AcroviewA10"  to  "AcroviewR10.

    try to change the similar key for Acrobat 9.

    Please export the registry before making any changes to it.

     

    If you face any issues, contact our chat support  at http://helpx.adobe.com/contact/

     

    Thank you,

    Yuvraj.

     
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  • RMmx09
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    5. RMmx09,
    Oct 23, 2012 2:39 PM   in reply to iepias
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    Hello Everyone.
    I just encountered this problem myself. It occuered as soon as I uninstalled Adobe Air. I reinstalled Adobe Air and the problem was solved.
    I am running windows 7 and I am using Acrobat X Pro; hopefuly this solution will work for you as well.

    Cheers.

     
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  • RRJMarks
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    6. RRJMarks,
    Oct 26, 2012 5:08 AM   in reply to iepias
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    I fought with this problem for months. Whenever I thought I'd solved it, it came back a week later.

     

    So I changed to Sumatra PDF. Now I am happy.

     
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  • ScottBonacker
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    7. ScottBonacker,
    Nov 29, 2012 8:40 AM   in reply to YuvrajShinde071
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    The suggested solution of modifying the registry key worked for my installation as well - Win7x64, Acrobat Pro XI 32bit

     

    When initially installed the upgrade from X there were no issues. Then installed PaperPort 14 and began having trouble where the Nuance product insisted on being the primary app for PDF's in MS Office products and IE9.

     

    Resolved that by repairing the Acrobat XI installation.

     

    Then found that could no longer double click on a PDF and open it, or drag the file to the Acrobat window and open it. Could only open a PDF file from within Acrobat XI.

     

    Editing the registry key as described resolved the problem of not being able to directly open a PDF.

     
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