Hello,
I try to update the reader installations in our company but on many clients it ends up with error 1310 (not enough rights to access C:\Config.msi-Folder).
If I start the msp-file manually it throws about 10 exceptions that it cannot write or read a file in C:\Config.msi\*.tmp. If I click retry, the installer can read or write, so i click retry everytime the error occurs and at the end the update is installed.
How can I deploy the patch silently?
Is there any hint?
I tried all of the solutions shown in here http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.ht ml
But none of it works.
Please help me.
-Joerg
You need to run the installation/update as an Administrator user.
For other ways to deploy Reader enterprise-wide see the admin guide http://helpx.adobe.com/acrobat/kb/enterprise-administration-acrobat-pr oducts.html
If you have any antivirus or backup programs running on this system(s), try to disable them temporarily.
C:\Config.msi folder is maintained by the Windows Installer Service.
If WIS cannot access it, either this folder already has corrupted permissions or some other program holds this folder "hostage"
Have a look at this document: http://helpx.adobe.com/creative-suite/kb/error-1310-error-writing-file .html
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