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Adobe Photoshop CS6 Trial - Install.app crashes (Mac OS X 10.7.4)

Aug 19, 2012 11:12 PM

Tags: #photoshop #mac #install #cs6 #installation

I've downloaded the CS6 trial of Adobe Photoshop, both direct and through Adobe Download Manager. Download works fine, but I cannot open the Installer (install.app)

 

It always crashes, without fail

 

This is on Mac OS X 10.7.4. I've previously had CS4 installed, but I've removed that completely using Adobe CS Cleaner tool. Also went through and removed *any* Adobe-related files in all my Library folders.

 

Also attempted to install under a brand new user account, no luck.

 

Any ideas?

 

Here's one of my crash logs:

Process:         Install [58779] Path:            /Volumes/VOLUME/*/Install.app/Contents/MacOS/Install Identifier:      com.adobe.PDApp.setup Version:         6.0.335.0 (6.0.335.0) Code Type:       X86 (Native) Parent Process:  launchd [166]  Date/Time:       2012-08-18 21:04:47.645 +1000 OS Version:      Mac OS X 10.7.4 (11E53) Report Version:  9  Crashed Thread:  0  Exception Type:  EXC_BAD_ACCESS (SIGBUS) Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000  VM Regions Near 0: --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Volumes/VOLUME/*/Install.app/Contents/MacOS/Install     __TEXT                 0000000000001000-000000000002c000 [  172K] r-x/rwx SM=COW  /Volumes/VOLUME/*/Install.app/Contents/MacOS/Install  Thread 0 Crashed: 0   ???                                0000000000 0 + 0 1   libsystem_kernel.dylib             0x95dc9ef3 mig_get_reply_port + 12 2   libsystem_kernel.dylib             0x95dbdb33 mach_vm_protect + 120 3   ???                                0x00036442 0 + 222274 4   ???                                0x00035b9b 0 + 220059 5   ???                                0x00035cb9 0 + 220345 6   dyld                               0x8fe43093 dyld::registerAddCallback(void (*)(mach_header const*, long)) + 109 7   libdyld.dylib                      0x90f13078 _dyld_register_func_for_add_image + 74 8   ???                                0x00035a89 0 + 219785 9   ???                                0x0003404f 0 + 213071  Thread 0 crashed with X86 Thread State (32-bit):   eax: 0x00000000  ebx: 0xbffffb4c  ecx: 0x00000000  edx: 0x00000d07   edi: 0x00000000  esi: 0xac5991bc  ebp: 0xbffffa88  esp: 0xbffffa7c    ss: 0x00000023  efl: 0x00010282  eip: 0x00000000   cs: 0x0000001b    ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f   cr2: 0x00000000 Logical CPU: 1  Binary Images:     0x1000 -    0x2bffb +com.adobe.PDApp.setup (6.0.335.0 - 6.0.335.0)  /Volumes/VOLUME/*/Install.app/Contents/MacOS/Install 0x8fe40000 - 0x8fe72aa7  dyld (195.6 - ???) <3A866A34-4CDD-35A4-B26E-F145B05F3644> /usr/lib/dyld 0x90016000 - 0x90024fff  com.apple.opengl (1.7.7 - 1.7.7) <2D362F15-5EA6-37B6-9BCB-58F2C599ACDA> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL 0x90025000 - 0x90062ff7  libcups.2.dylib (2.9.0 - compatibility 2.0.0) <1C757924-4E54-3522-A885-99795EA10228> /usr/lib/libcups.2.dylib 0x90b19000 - 0x90b22fff  libc++abi.dylib (14.0.0 - compatibility 1.0.0)  /usr/lib/libc++abi.dylib 0x90b23000 - 0x90b92fff  com.apple.Heimdal (2.2 - 2.0) <2E1B8779-36D4-3C62-A67E-0034D77D7707> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal 0x90c00000 - 0x90c06ffb  com.apple.print.framework.Print (7.4 - 247.3)  /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print 0x90d6b000 - 0x90d6bfff  com.apple.Carbon (153 - 153)  /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 0x90e03000 - 0x90e55ff7  libFontRegistry.dylib (??? - ???) <96E9602C-DFD3-3021-8090-60228CC80D26> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib 0x90eac000 - 0x90f11ff7  libvDSP.dylib (325.4.0 - compatibility 1.0.0) <4B4B32D2-4F66-3B0D-BD61-FA8429FF8507> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib 0x90f12000 - 0x90f14ff7  libdyld.dylib (195.5.0 - compatibility 1.0.0) <52F7B44C-1B43-3B7B-9C9E-6410D8682935> /usr/lib/system/libdyld.dylib 0x91019000 - 0x91041ff7  libxslt.1.dylib (3.24.0 - compatibility 3.0.0)  /usr/lib/libxslt.1.dylib 0x91042000 - 0x9104dffc  com.apple.NetAuth (3.1 - 3.1)  /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth 0x91085000 - 0x9108affd  libGFXShared.dylib (??? - ???) <1CA9B41B-2C61-38F8-ABAC-1D5511478F5C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib 0x9108b000 - 0x910edffb  com.apple.datadetectorscore (3.0 - 179.4) <3A418498-C189-37A1-9B86-F0ECB33AD91C> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore 0x91232000 - 0x912b9fff  com.apple.print.framework.PrintCore (7.1 - 366.3)  /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore 0x91386000 - 0x91396fff  com.apple.LangAnalysis (1.7.0 - 1.7.0) <6D6F0C9D-2EEA-3578-AF3D-E2A09BCECAF3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis 0x9178c000 - 0x9178cff0  com.apple.ApplicationServices (41 - 41)  /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices 0x9178d000 - 0x918abfec  com.apple.vImage (5.1 - 5.1) <7757F253-B281-3612-89D4-F2B04061CBE1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage 0x91987000 - 0x91987fff  libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <7EFAD88C-AFBC-3D48-BE14-60B8EACC68D7> /usr/lib/system/libdnsinfo.dylib 0x91988000 - 0x91a1eff7  com.apple.LaunchServices (480.33 - 480.33) <5A4BF529-391E-3987-940E-287ACE56078A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices 0x91a1f000 - 0x91a3bffc  libPng.dylib (??? 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- ???) <5EE0B644-FAD6-3E3C-A380-9B0CDA0B6432> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib 0x91b74000 - 0x91bb0ffa  libGLImage.dylib (??? - ???) <504E7865-571E-38B4-A84A-D7B513AC84F5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib 0x91bb1000 - 0x91bb9ff3  libunwind.dylib (30.0.0 - compatibility 1.0.0)  /usr/lib/system/libunwind.dylib 0x91bba000 - 0x91bbafff  com.apple.Cocoa (6.6 - ???) <5FAFE73E-6AF5-3D09-9191-0BDC8C6875CB> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa 0x91bfd000 - 0x91c05ff3  liblaunch.dylib (392.38.0 - compatibility 1.0.0)  /usr/lib/system/liblaunch.dylib 0x91d5e000 - 0x91d62fff  libGIF.dylib (??? - ???)  /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib 0x91d63000 - 0x91dd9fff  com.apple.Metadata (10.7.0 - 627.32) <650EE880-1488-3DC6-963B-F3D6E043FFDC> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata 0x91dda000 - 0x91eeafe7  libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <34E1E3CC-7B6A-3B37-8D07-1258D11E16CB> /usr/lib/libsqlite3.dylib 0x91f1d000 - 0x91f85ff7  libc++.1.dylib (28.1.0 - compatibility 1.0.0)  /usr/lib/libc++.1.dylib 0x920b5000 - 0x920d7ff8  com.apple.PerformanceAnalysis (1.11 - 11) <453463FF-7C42-3526-8C96-A9971EE07154> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis 0x920d8000 - 0x9239bfff  com.apple.security (7.0 - 55148.1) <77754898-4FCD-3CA3-9339-F1058C852806> /System/Library/Frameworks/Security.framework/Versions/A/Security 0x923c8000 - 0x923caffb  libRadiance.dylib (??? 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- ???) <134ABFC6-F29E-3DC5-8E57-E13CB6EF7B41> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib 0x95407000 - 0x954ffff7  libFontParser.dylib (??? - ???) <1A0DA421-62B2-3AA7-9F62-0E01C1887D09> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib 0x95500000 - 0x95501ff7  libquarantine.dylib (36.6.0 - compatibility 1.0.0) <600909D9-BD75-386E-8D3E-7CBD29079DF3> /usr/lib/system/libquarantine.dylib 0x95502000 - 0x9558ffe7  libvMisc.dylib (325.4.0 - compatibility 1.0.0)  /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib 0x9566b000 - 0x9566fffd  IOSurface (??? - ???)  /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface 0x956a3000 - 0x956d9ff7  com.apple.AE (527.7 - 527.7) <7BAFBF18-3997-3656-9823-FD3B455056A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE 0x956da000 - 0x9573efff  com.apple.framework.IOKit (2.0 - ???) <88D60E59-430D-35B8-B1E9-F5138301AEF9> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x9574a000 - 0x95757fff  libGL.dylib (??? - ???) <30E6DED6-0213-3A3B-B2B3-310E33301CCB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib 0x95768000 - 0x95776fff  libdispatch.dylib (187.9.0 - compatibility 1.0.0) <2F918480-12C8-3F22-9B1A-9B2D76F6F4F5> /usr/lib/system/libdispatch.dylib 0x95abe000 - 0x95b20ff3  libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib 0x95b4f000 - 0x95c32ff7  libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8)  /usr/lib/libcrypto.0.9.8.dylib 0x95c86000 - 0x95db2ff9  com.apple.CFNetwork (520.4.3 - 520.4.3)  /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork 0x95db3000 - 0x95dd1ff7  libsystem_kernel.dylib (1699.26.8 - compatibility 1.0.0) <3705DE40-E00F-3E37-ADB0-D4AE5F9950F5> /usr/lib/system/libsystem_kernel.dylib 0x95dd2000 - 0x95de0ff7  libxar-nossl.dylib (??? - ???) <5BF4DA8E-C319-354A-967E-A0C725DC8BA3> /usr/lib/libxar-nossl.dylib 0x95de1000 - 0x96256ff7  FaceCoreLight (1.4.7 - compatibility 1.0.0) <3E2BF587-5168-3FC5-9D8D-183A9C7C1DED> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight 0x96257000 - 0x9625eff9  libsystem_dnssd.dylib (??? - ???)  /usr/lib/system/libsystem_dnssd.dylib 0x9625f000 - 0x96260ffd  libCVMSPluginSupport.dylib (??? - ???) <22B85645-AA98-372B-BB55-55DCCF0EC716> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib 0x96261000 - 0x96459ff7  com.apple.CoreData (104.1 - 358.14)  /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData 0x9645a000 - 0x964b8fff  com.apple.coreui (1.2.2 - 165.10)  /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI 0x96767000 - 0x96a71ff3  com.apple.Foundation (6.7.2 - 833.25) <4C52ED74-A1FD-3087-A2E1-035AB3CF9610> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x96a72000 - 0x96a78ffd  com.apple.CommerceCore (1.0 - 17)  /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore 0x96a79000 - 0x96a87fff  libz.1.dylib (1.2.5 - compatibility 1.0.0)  /usr/lib/libz.1.dylib 0x96ad5000 - 0x96c89ff3  libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <6AD14A51-AEA8-3732-B07B-DEA37577E13A> /usr/lib/libicucore.A.dylib 0x96fa5000 - 0x96fa5fff  com.apple.audio.units.AudioUnit (1.7.2 - 1.7.2) <2E71E880-25D1-3210-8D26-21EC47ED810C> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit 0x97015000 - 0x9703aff9  libJPEG.dylib (??? - ???) <743578F6-8C0C-39CC-9F15-3A01E1616EAE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib 0x9703b000 - 0x97050ff7  com.apple.ImageCapture (7.0.1 - 7.0.1) <1C8933A9-C7C6-36E9-9D8B-0EF08ACA3315> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture 0x97051000 - 0x97054ffc  libpam.2.dylib (3.0.0 - compatibility 3.0.0) <6FFDBD60-5EC6-3EFA-996B-EE030443C16C> /usr/lib/libpam.2.dylib 0x97055000 - 0x97056fff  libDiagnosticMessagesClient.dylib (??? - ???)  /usr/lib/libDiagnosticMessagesClient.dylib 0x97057000 - 0x9705eff7  libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <47DB9E1B-A7D1-3818-A747-382B2C5D9E1B> /usr/lib/system/libsystem_notify.dylib 0x9705f000 - 0x9706affb  com.apple.speech.recognition.framework (4.0.21 - 4.0.21)  /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition 0x9706b000 - 0x97070ff7  libmacho.dylib (800.0.0 - compatibility 1.0.0) <943213F3-CC9B-328E-8A6F-16D85C4274C7> /usr/lib/system/libmacho.dylib 0x97071000 - 0x970a8fef  com.apple.DebugSymbols (2.1 - 87)  /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols 0x970a9000 - 0x970d2ffe  com.apple.opencl (1.50.69 - 1.50.69) <2601993F-F3B3-3737-91AE-4A5795C52CD5> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL 0x97202000 - 0x97313ff7  libJP2.dylib (??? - ???) <845C74F4-1074-3983-945F-EB669538CAA9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib 0x9732a000 - 0x9732dff7  libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <69357047-7BE0-3360-A36D-000F55E39336> /usr/lib/system/libmathCommon.A.dylib 0x9737b000 - 0x97451aab  libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <2E272DCA-38A0-3530-BBF4-47AE678D20D4> /usr/lib/libobjc.A.dylib 0x9749f000 - 0x974a3fff  com.apple.CommonPanels (1.2.5 - 94)  /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels 0x97621000 - 0x97636fff  com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <92AADDB0-BADF-3B00-8941-B8390EDC931B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis 0x97cc9000 - 0x97cc9ffe  libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <7F0E8EE2-9E8F-366F-9988-E2F119DB9A82> /usr/lib/system/libkeymgr.dylib 0x97ccd000 - 0x97cceff7  libsystem_sandbox.dylib (??? - ???)  /usr/lib/system/libsystem_sandbox.dylib 0x97d14000 - 0x97d28fff  com.apple.CFOpenDirectory (10.7 - 146) <58050170-D74E-3670-945D-D8501F67835F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory 0x97d42000 - 0x97d9dff3  com.apple.Symbolication (1.3 - 91) <4D12D2EC-5010-3958-A205-9A67E972C76A> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication 0x97daa000 - 0x97e4efff  com.apple.QD (3.40 - ???) <3881BEC6-0908-3073-BA44-346356E1CDF9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD 0x97e4f000 - 0x97e50fff  liblangid.dylib (??? - ???)  /usr/lib/liblangid.dylib 0x9892e000 - 0x9898fffb  com.apple.audio.CoreAudio (4.0.2 - 4.0.2)  /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio 0x98990000 - 0x98a78fff  libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <1841196F-68B5-309F-8ED1-6714B1DFEC83> /usr/lib/libxml2.2.dylib 0x98a91000 - 0x98a92fff  libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0)  /usr/lib/system/libsystem_blocks.dylib 0x98a93000 - 0x98dd9ff3  com.apple.HIToolbox (1.9 - ???) <409E6397-0DCB-3431-9CCC-368317C62545> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox 0x99fbe000 - 0x9a048ffb  com.apple.SearchKit (1.4.0 - 1.4.0)  /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit 0x9a049000 - 0x9a051fff  com.apple.DiskArbitration (2.4.1 - 2.4.1) <28D5D8B5-14E8-3DA1-9085-B9BC96835ACF> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration 0x9a71d000 - 0x9ab1fff6  libLAPACK.dylib (??? - ???) <00BE0221-8564-3F87-9F6B-8A910CF2F141> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib 0x9ab20000 - 0x9abadff7  com.apple.CoreText (220.20.0 - ???) <0C3EDD4F-6112-353A-8A3A-8D630182C22A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText 0x9abae000 - 0x9ac0bffb  com.apple.htmlrendering (76 - 1.1.4) <409EF0CB-2997-369A-9326-BE12436B9EE1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering 0x9ac14000 - 0x9ac14ff2  com.apple.CoreServices (53 - 53) <7CB7AA95-D5A7-366A-BB8A-035AA9E582F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x9ac15000 - 0x9ac1eff3  com.apple.CommonAuth (2.2 - 2.0)  /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth 0x9ac1f000 - 0x9acb6ff3  com.apple.securityfoundation (5.0 - 55116)  /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation 0x9acb7000 - 0x9ace2fff  com.apple.GSS (2.2 - 2.0) <2C468B23-FA87-30B5-B9A6-8C5D1373AA30> /System/Library/Frameworks/GSS.framework/Versions/A/GSS 0x9ace3000 - 0x9acf3ff7  libCRFSuite.dylib (??? - ???) <94E040D2-2769-359A-A21B-DB85FCB73BDC> /usr/lib/libCRFSuite.dylib 0x9acf4000 - 0x9acf5ff4  libremovefile.dylib (21.1.0 - compatibility 1.0.0) <6DE3FDC7-0BE0-3791-B6F5-C15422A8AFB8> /usr/lib/system/libremovefile.dylib 0x9acf6000 - 0x9ad24fe7  libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <30189C33-6ADD-3142-83F3-6114B1FC152E> /usr/lib/libSystem.B.dylib 0x9ad25000 - 0x9ad25fff  com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <22997C20-BEB7-301D-86C5-5BFB3B06D212> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib 0x9ad51000 - 0x9ad6dff5  com.apple.GenerationalStorage (1.0 - 126.1)  /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalStorage 0x9ad6e000 - 0x9ad7ffff  libbsm.0.dylib (??? - ???) <54ACF696-87C6-3652-808A-17BE7275C230> /usr/lib/libbsm.0.dylib 0x9ae95000 - 0x9aeaffff  com.apple.Kerberos (1.0 - 1)  /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos 0x9aeb0000 - 0x9aeb1fff  com.apple.TrustEvaluationAgent (2.0 - 1) <4BB39578-2F5E-3A50-AD59-9C0AB99472EB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent 0x9aeb4000 - 0x9b127ffb  com.apple.CoreImage (7.98 - 1.0.1)  /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage 0x9b128000 - 0x9b148ff7  com.apple.RemoteViewServices (1.4 - 44.1) <1F831750-1E77-3013-B1A6-0DF528623790> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices 0x9b149000 - 0x9b1e5fef  com.apple.ink.framework (1.4 - 110) <1A3E2916-60C1-3AC1-86BF-202F6567B228> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink 0x9b1e6000 - 0x9b1f0ff2  com.apple.audio.SoundManager (3.9.4.1 - 3.9.4.1) <2A089CE8-9760-3F0F-B77D-29A78940EA17> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound 0x9b1f1000 - 0x9b213ffe  com.apple.framework.familycontrols (3.0 - 300) <5BCCDDC2-AFAC-3290-AEEF-23B2664CA11F> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls 0x9b256000 - 0x9b3b8ffb  com.apple.QuartzCore (1.7 - 270.4) <6BC84C60-1003-3008-ABE4-779EF7B4F524> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore 0x9b4f7000 - 0x9b4fbff7  com.apple.OpenDirectory (10.7 - 146) <4986A382-8FEF-3392-8CE9-CF6A5EE4E365> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory 0x9b7f6000 - 0x9b9cdfe7  com.apple.CoreFoundation (6.7.2 - 635.21) <4D1D2BAF-1332-32DF-A81B-7E79D4F0A6CB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation 0x9b9d6000 - 0x9b9f3fff  libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <2870320A-28DA-3B44-9D82-D56E0036F6BB> /usr/lib/libresolv.9.dylib 0x9b9f4000 - 0x9ba11ff3  com.apple.openscripting (1.3.3 - ???) <33713C0B-B7D5-37AA-87DB-2727FDCC8007> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting 0x9ba1f000 - 0x9baefffb  com.apple.ImageIO.framework (3.1.2 - 3.1.2) <94798A2B-4C7A-30EA-9920-283451BDB9FA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO 0x9baf0000 - 0x9baf1ff0  libunc.dylib (24.0.0 - compatibility 1.0.0) <2F4B35B2-706C-3383-AA86-DABA409FAE45> /usr/lib/system/libunc.dylib 0x9baf2000 - 0x9baf4ff9  com.apple.securityhi (4.0 - 1) <39157216-5E43-392A-AE3F-716726D8C8BF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI 0x9baf5000 - 0x9bb0bffe  libxpc.dylib (77.19.0 - compatibility 1.0.0) <0585AA94-F4FD-32C1-B586-22E7184B781A> /usr/lib/system/libxpc.dylib 0x9bb13000 - 0x9bb53ff7  com.apple.NavigationServices (3.7 - 193) <16A8BCC8-7343-3A90-88B3-AAA334DF615F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices 0x9c1ef000 - 0x9c202ff8  com.apple.MultitouchSupport.framework (231.4 - 231.4) <083F7787-4C3B-31DA-B5BB-1993D9A9723D> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport 0x9c203000 - 0x9c203fff  com.apple.Accelerate (1.7 - Accelerate 1.7) <4192CE7A-BCE0-3D3C-AAF7-6F1B3C607386> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate 0x9c204000 - 0x9c208ff3  libsystem_network.dylib (??? - ???) <62EBADDA-FC72-3275-AAB3-5EDD949FEFAF> /usr/lib/system/libsystem_network.dylib 0x9c209000 - 0x9c20cff7  libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <7F6C14CC-0169-3F1B-B89C-372F67F1F3B5> /usr/lib/system/libcompiler_rt.dylib 0x9c267000 - 0x9c2b8ff9  com.apple.ScalableUserInterface (1.0 - 1) <3C39DF4D-5CAE-373A-BE08-8CD16E514337> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterface.framework/Versions/A/ScalableUserInterface  External Modification Summary:   Calls made by other processes targeting this process:     task_for_pid: 2     thread_create: 0     thread_set_state: 0   Calls made by this process:     task_for_pid: 0     thread_create: 0     thread_set_state: 0   Calls made by all processes on this machine:     task_for_pid: 127527     thread_create: 1     thread_set_state: 0  VM Region Summary: ReadOnly portion of Libraries: Total=127.2M resident=91.8M(72%) swapped_out_or_unallocated=35.4M(28%) Writable regions: Total=8420K written=60K(1%) resident=116K(1%) swapped_out=0K(0%) unallocated=8304K(99%)   REGION TYPE                      VIRTUAL ===========                      ======= Stack                              64.0M VM_ALLOCATE                          44K __CI_BITMAP                          80K __DATA                             6524K __DATA/__OBJC                        12K __IMAGE                             528K __IMPORT                              8K __LINKEDIT                         40.0M __OBJC                             1724K __OBJC/__DATA                       164K __PAGEZERO                            4K __TEXT                             87.3M __UNICODE                           544K mapped file                       116.4M shared memory                        12K shared pmap                        2368K ===========                      ======= TOTAL                             319.3M

 
Replies
  • Currently Being Moderated
    Aug 20, 2012 10:45 AM   in reply to a-customer132332

    How far are you getting into the install process?  Does it crash while initializing the Installer or after the install process begins?  I would recommend reviewing Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html as it provides guidance on the installation logs you will need to review to resolve this difficulty.

     
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  • Currently Being Moderated
    Aug 20, 2012 4:34 PM   in reply to a-customer132332

    Did you also do a search on Error within the installation log?  If you are unable to even initiate the installer then you may need to review the PDApp.log file also referenced in the document linked to message #1.

     
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  • Currently Being Moderated
    Aug 21, 2012 8:21 AM   in reply to a-customer132332

    Are you installing from a DVD?  If so can you please try copying the install files to your desktop to see if you receive any disc errors.

     

    Without having the PDApp.log file available then the next steps would be to perform general troubleshooting steps.  Troubleshoot system errors, freezes | Mac OS 10.x | Adobe software - http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-f reezes-mac.html is a good guide regarding general steps which will resolve most software issues.

     
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  • Currently Being Moderated
    Aug 22, 2012 8:55 AM   in reply to a-customer132332

    A-cusomer132332 no the Creative Suite 4 installer utilizes the same technology.  The error messaging though is less verbose than what is offered in Creative Suite 6.

     

    At this point I would recommend contacting our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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  • Currently Being Moderated
    Aug 23, 2012 10:23 AM   in reply to a-customer132332

    a-customer132332 do you have a case number which I can reference regarding your interaction with our chat support team?

     
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  • Currently Being Moderated
    Aug 25, 2012 1:57 PM   in reply to a-customer132332

    Ok thank you very much for the update a-customer132332.

     
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