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Acrobat X Pro hangs

Aug 18, 2012 10:28 AM

Tags: #acrobat #mountain_lion

Hello,

 

I am trying to use Acrobat X Pro (10.1.4) on an Apple MacBook Pro running Mountain Lion (10.8).  When I launch Acrobat and select "Combine Files into PDF", I am shown the add file screen.  When I click the "Add Files" button, I am offered to select a file from my Documents folder. If I try to change the source directory, that is, navigate to a subdirectory of Documents, Acrobat hangs and I have to force it to quit.

 

Sometimes, instead of showing me my Documents directory, Acrobat hangs when I click on "Add Files."

 

I have Java SE 6 installed and the preference set to use the 64-bit version.

 

What troubleshooting steps can you suggest?

 

Cheers,

Sean

 

Message was edited by: tseanschulze [changed "Create PDF" to "Combine Files into PDF"]

 

Message was edited by: tseanschulze  In the meantime I've discovered that I don't have to do anything with Acrobat. After about thirty seconds it will hang all on its own.  I checked it with top, and Acrobat while it is hung it is using 99 to 100% CPU.

 
Replies
  • Currently Being Moderated
    Aug 24, 2012 5:53 AM   in reply to tseanschulze

    Hi,

     

    I am using Mountain Lion but i am not seeing any such Acrobat hang issue.

    Do you get a crash dialog on force quitting Acrobat? Please share the crash log here.

     

    thanks,

    hit.anand

     
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