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ARTFRAMEJim
Currently Being Moderated

Problem installing Acrobat 10

Aug 18, 2012 9:58 AM

Tags: #my #acrobat_x #computer_lenovo

How can I make the "My Computer" folder stop opening every time I boot my computer?  I know this problem is directly related to installation of Adobe Acrobat 10, which I downloaded this morning.  My brand-new laptop computer worked perfectly until that installation, but now that folder opens on the desktop at startup.

 

I have already disabled all of the startup programs, and it still happens.  Suggestions?

 
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  • Currently Being Moderated
    Aug 18, 2012 12:53 PM   in reply to ARTFRAMEJim

    Check your Extras --> Folder options and turn off the option to remember opened folders. It's simply looking for the install source and since it can't find it, it opens the My Computer instead.

     

    Mylenium

     
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  • Currently Being Moderated
    Aug 23, 2012 2:58 PM   in reply to ARTFRAMEJim

    HI...I have the same issue...Did you find a resolution to this?  thx!

     
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  • Currently Being Moderated
    Aug 24, 2012 6:00 AM   in reply to ARTFRAMEJim

    Thanks for your reply. 

     

    That's interesting because my PC is a new Lenovo Z580 IdeaPad.  I've contacted Adobe, who was unsuccessful in resolving the issue, and I am currently in discussiions with level 3 tech support at Microsoft...They think it is a registry key issue that needs fixing, but nobody seems to know...I never thought of calling on Lenovo....Hopefully the only "fix" is not replacement because I already have a lot of time invested in this machine over the last week in migrating data and getting things the way I like them...I will call Lenovo today...

     

    Thanks again!

     
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  • Currently Being Moderated
    Aug 24, 2012 9:31 AM   in reply to stevefromboston

    Moving this discussion to the Acrobat Installation and Updates forum.  ARTFRAMEJim and stevefromboston the users in this forum will better be able to address your inquiry.  You are certainly welcome to contact our support team as well.  You can access our chat support at http://adobe.ly/yxj0t6.

     
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  • Currently Being Moderated
    Aug 24, 2012 11:47 AM   in reply to ARTFRAMEJim

    Do you have a case number which I can utilize to review your interaction with our support team?

     
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  • Currently Being Moderated
    Aug 24, 2012 12:22 PM   in reply to ARTFRAMEJim

    Sound very similar to a known issue documented on Microsoft's web site:  http://support.microsoft.com/kb/899865

     
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  • Currently Being Moderated
    Aug 24, 2012 2:29 PM   in reply to Sabian Zildjian

    ARTFRAMEJim does the observed behavior stop after you remove Acrobat?

     
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  • Currently Being Moderated
    Aug 24, 2012 2:51 PM   in reply to Jeff A Wright

    I called in yesterday, was given very little support and was asked to call Microsoft as they said it sounds like a registry or services issue.  No case # offered.

    When Acrobat X Pro is removed, that behavior stops.

    In Safe Mode, it doesn't occur.

    Setting up new user as admin, same thing happens.

    With Norton removed, still happens.

     

    Microsoft has just emailed my a link for a 3.09GB file (Windows 7 64-bit)...They want me to run a repair and see if that fixes it.

     
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  • Currently Being Moderated
    Aug 24, 2012 3:11 PM   in reply to stevefromboston

    Excellent Stevefromboston can you please update this thread with your results?

     
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  • Currently Being Moderated
    Aug 25, 2012 4:55 PM   in reply to ARTFRAMEJim

    Just wanted to chime in, I am having the exact same problem.  Only happened after installing Adobe Acrobat.  Looking forward to a solution.

     
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  • Currently Being Moderated
    Aug 25, 2012 8:09 PM   in reply to motodan802

    I ran the full Windows 7 again (instead of full install, I was instructed to do an "upgrade" so my data on the PC wasn't wiped out). 

     

    It took about 2 hours.

     

    Still have the same problem.

     

    I'd like to see someone at Adobe step up and find a resolution to this issue which is so very clearly caused by the Acrobat install...

     
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  • Currently Being Moderated
    Aug 26, 2012 11:28 AM   in reply to stevefromboston

    I have requested one of my colleagues more involved with Acrobat to review this thread to see if they have any additional suggestions.

     
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  • Currently Being Moderated
    Aug 27, 2012 12:02 PM   in reply to ARTFRAMEJim

    Just curious...Do any of you who are having this problem have other Adobe products installed?  I have photoshop 7 installed....Just wondering...

     
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  • Currently Being Moderated
    Aug 28, 2012 1:44 PM   in reply to Jeff A Wright

    Any word on this Jeff?  Thx

     
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  • David Kastendick
    3,265 posts
    Apr 7, 2010
    Currently Being Moderated
    Aug 28, 2012 1:32 PM   in reply to ARTFRAMEJim

    Hi Jim and Steve,

     

    Could one (or both) of you post a screenshot of the folder that pops up when you start the computer after Acrobat X is installed? 

     

    Sorry for the delay in my reply, I missed the email from Jeff.

     

    -David

     
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  • Currently Being Moderated
    Aug 28, 2012 1:36 PM   in reply to David Kastendick

    If you double click "My Computer", the window that opens that shows your drives....

     
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  • David Kastendick
    3,265 posts
    Apr 7, 2010
    Currently Being Moderated
    Aug 28, 2012 1:52 PM   in reply to stevefromboston

    Steve,

     

    Could you try Start > Run and type msconfig

     

    Click the 'Startup' tab. 

     

    Can you scroll to the bottom of the list and share what the last few items on list are?  Be careful not to click any of the sorting options at the top of the screen in the middle, but only use them to resize the columns as needed.  The most recently added entries will be at the bottom by default.

     

    -David

     
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  • Currently Being Moderated
    Aug 28, 2012 2:36 PM   in reply to David Kastendick

    Sorry David for the delay...We'd already gone thru all of that with msconfig, regedit, etc...

     

    I was in the middle of a 5 hour remote session with Microsoft...and....I think he was able to fix this....I tried to follow, and I believe this is what finally worked...

     

     

    Step 1: OPEN WINDOWS TASK MANAGER

    Step 2: UNDER THE "PROCESS" TAB, RIGHT-CLICK "STARTUP.EXE" AND OPEN FILE LOCATION (MY UNDERSTANDING IS THIS ISN'T SUPPOSE TO BE THERE)

    Step 3: RENAME THE .EXE FILE (change the extension from .exe to ".old" this stops it from running automatically)

    Step 4: REBOOT AND PRAY TO GOD

     

    I believe this is accurate, but I'm not a technical guy...Hopefully the guys at Adobe can refine these instructions and make sure it in correct BEFORE YOU TRY IT...

    this is what I followed him do and he told me what he was doing...hope this helps...

     
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  • Currently Being Moderated
    Aug 28, 2012 3:31 PM   in reply to David Kastendick

    To add some info based on stevefromboston, I do not have startup.exe in my proccesses, so this cannot fix it for me. 

     

    In response to David Kastendick, a screenshot isn't neccesary, it just opens the my computer on startup, as steve said.  It looks exactly the same as if you double-clicked and opened the My Computer folder.  The problem only occured after Acrobat was installed, and goes away once its removed.

     

    I've carefully checked all of my startup list, disabled everything adobe and anything I couldn't identify.  Nothing seems to work except uninstall.

     
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  • David Kastendick
    3,265 posts
    Apr 7, 2010
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    Aug 28, 2012 4:42 PM   in reply to motodan802

    Hi motodan802,

     

    Do you also have a Lenovo Ideapad?

     

    I'm just curious if this issue is isolated to that hardware manufacturer.

     

    -David

     
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  • Currently Being Moderated
    Aug 28, 2012 5:04 PM   in reply to David Kastendick

    Yes, I do, its a Lenovo U410. 


    Thanks,

     

    Dan

     
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  • Currently Being Moderated
    Aug 29, 2012 6:02 AM   in reply to motodan802

    ARTFRAMEJim has a Lenovo Y480 IdeaPad

    I have a Lenovo Z580 IdeaPad

    Motodan802 has a Lenovo U410 IdeaPad

     

    hmmm.....

     

    I wish the fix Microsoft did for me worked for you guys as well...I was on the verge of giving up and just living with the annoyance... I spent WAY too much time on this. 

     

    I was grateful Microsoft stepped up to the plate for me and spent many hours trying to figure this out, when frankly, this is clearly not a problem they needed to deal with as it is an Adobe/Lenovo-caused problem....Hopefully you guys find a fix, but I have to believe it can't be too far from the fix they had for me...Good luck.

     
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  • David Kastendick
    3,265 posts
    Apr 7, 2010
    Currently Being Moderated
    Aug 30, 2012 12:21 PM   in reply to stevefromboston

    Just wanted to update that I've shared this issue with our engineering department and we're trying to duplicate the issue.

     

    -David

     
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  • Currently Being Moderated
    Aug 30, 2012 12:28 PM   in reply to David Kastendick

    If it helps at all...My Windows Service Request # (case #) at Microsft was 1182795019.

     
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  • Currently Being Moderated
    Sep 11, 2012 10:51 AM   in reply to David Kastendick

    Two weeks later...just checking in to see if the issue was identified...

     
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  • Currently Being Moderated
    Sep 11, 2012 11:57 AM   in reply to ARTFRAMEJim

    No solution for me yet, folder still opens everytime I restart. 

     
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  • Currently Being Moderated
    Sep 17, 2012 3:23 PM   in reply to ARTFRAMEJim

    Lenovo Y580 here.  ANY Adobe non-free product appears to give me this issue!

     

    It can be anything within the CS5 or CS6 Suites, and even Adobe Acrobat 10 Pro by itself.  Adobe Reader and Flash are OK.

     

    I've about pulled my hair out trying to figure this one...and I just joined the forum to share my experience (that is, hours and hours of wasted time).

     

    I've installed the products above on nearly 100 computers now...WITHOUT SEEING THIS ISSUE.  Dell, HP, Sony, ASUS...all the majors...and about 30 PC's that I custom built with Intel i7 Quads and Asus motherboards.

     

    It's not so much Adobe....it's more Lenovo.  There's something they've added to the basic Windows 7 platform that is causing this.

     

    Candidates include:

    OneKey Recovery

    OneKey Theater

    Lenovo Energy Management

    Lenovo Battery Management

     

    Additional candidates could include specific versions of addons from third-party vendors;

    Cyberlink

    Bluetooth Software

    Vmicro (webcam)

    Syngesture BS

    Realtek

    etc.

     

    At first I thought it was related to one of the AutoDesk products, either AutoCAD or Revit.  But nope...it's only when one of the Adobe products above is installed.

     

    NOW...this laptop is SO SCREWED UP from heavy uninstalling and System Restores...that I'm going to have to reformat the drive and start all over...but hold off on these Adobe products until an answer is found.

     
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