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Activating Adobe software gives errors

May 17, 2012 11:49 AM

Tags: #install #activate

You can get an activation error if you are trying to run the software on too many computers. Try deactivating the software on a computer that you no longer need to run the software on. See: How can I deactivate Adobe software?

 

You may receive an activation error if your computer has changed recently. You can't solve this problem on your own, if you've done one of the following:

 

  • Made changes to your computer due to a crash
    • Upgraded your computer hardware
    • Replaced a hard drive
    • Upgraded the Operating System
  • Gotten a new computer and old computer is unavailable

 

If you still need help, Contact Support.

 

Keep your serial number handy. Look for your serial number on the CD or DVD case, or in the email confirming your purchase. For help for locating your serial number, see Find a serial number.

 

For more solutions to activation problems see the following document:

Activation, deactivation — Adobe products

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Replies
  • Currently Being Moderated
    Mar 21, 2012 4:53 PM   in reply to Michael Salinero

    i only installing this software ONCE and having this annoying activating errors. i already contacted customer service, and they said they can't activate my product trough the phone since i have creative suite 5.5, then ask me to contact technical support instead. I called the technical support several times and only have automatic answer and a song that last forever. they never answered my phone. I have 4 days left before i unable to use my adobe again. i'm sick of this, is not even a month since i bought adobe and already have this problem.

     
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    Apr 19, 2012 8:36 AM   in reply to Michael Salinero

    Hello Michael.I once tried a trial version of Lightroom and decided to buy lightroom 3.I've search on forums and even chat with Adobe with no answer to my problem.I download the program and it's working fine on my boyfriend's side.(We are two adminstraters on my computer)When I clic to open lightroom a window appears "Lightroom-ouverture de cataloque:DSC_0738.NEF.lrcat" and I have another window at the same time from microsoft ..error...The letters and numbers I have are..

    10.0.40219.325

    appVer:3.6.0.10

    offset:0008d6fd

    ModName:msvcr100.dll

    I spend hours trying to figure it out and I don't know what to do ...I saw an answer on the forum of Adobe saying to click on the control button and open the program at the same time ...didn't work....

    Is it possible that when I had the trial version I've created a catalog and this catalog(that no longer exists)gets in the new program so I can't open it anymore....I don't know what to do anymore...thank you           Gisele

     
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    May 7, 2012 10:02 AM   in reply to Michael Salinero

    I need to speak to someone to walk me thru the setup.  I am havin great difficulty haven't been able to use it.  I bought it 3 months ago.

     
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    May 7, 2012 10:04 AM   in reply to amir\'s lady
    1. What is the number to technical support.  I need to speak to someone.  PLEASE.  thank you
     
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    May 7, 2012 10:33 AM   in reply to amir\'s lady

    It depends on which region you are in.  You can go to www.adobe.com and select Help and Contact Us and there will be a link.  Alternately you can contact our chat support at http://adobe.ly/yxj0t6.

     
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    May 10, 2012 8:24 PM   in reply to Michael Salinero

    I am using Photoshop CS5 64 in Parallels/Windows 7 in my MAC Pro (I do not have the money to purchase the Mac version at this moment )

     

    I had a problem with Parallels, and was able to fix it, but since then Photoshop started to five me the error: "Activation limited reached for Adobe Photoshop CS5 Extended".

     

    I need help getting this fixed,  I have a homework deadline to meet.  Could you please help me? 

     

    I tried calling the support line, and I cannot get true;  try scheduling but it is not working.  My region is US and when I try to schedule a callback it asks me for Country, I answered United States and got the error:

         Callback functionality is not available

              An immediate callback is not available at this time. Please try again later

     

    Chat did not work either.

     

    Please help

     
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    May 11, 2012 7:14 AM   in reply to caredmm

    Please use the following link to contact Chat support. http://adobe.ly/yxj0t6.  If the chat option does not come up please try a different web browser.

     
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    May 28, 2012 7:08 AM   in reply to Michael Salinero

    Welcome to the busy world of Money matters and free things chatter,  I wrote rude notes to some Adobe, Q&A, Chats, etc. finally I recieved a link in my E-mail that FIXED everything!! It is about $$$$$$. Hang in there and remember praise goes a lot further than frusstation. Good Luck Julie

     
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    Jun 3, 2012 2:59 PM   in reply to Michael Salinero

    Another challenge:  Install is interrupted by a message that tells me to quit winword.exe and I don't have that program installed. I need a workaround so I can start fixing my site.  Thanks

     
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    Jun 13, 2012 7:33 AM   in reply to othercreations

    I have just decided that I am giving up all Adobe products.  I gave a presentation this morning (supposed to be about Captivate use in creating online coursework) and I could not use my Captivate.  I was promised my serial number issue would be resolved by yesterday at 1500 and of course it was not.  I had to basically tell the crowd the story and give them all of the other options for online class creation.  Sad state of affairs that I can not use a product I purchased.

     

    Good luck...

     
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    Jun 30, 2012 10:27 AM   in reply to Jeff A Wright

    chat support is terrible.  you should save your money from all the chat support and hire one person 24 hours or at least Saturday and until 10 PM PST on weekdays.   Adobe is really crap when it comes to support.   Each day that goes by with CS6 MC Activation errors makes me more and more upset.  I've chatted with 4 people now and all say they can't do anything but take money and ask for your serial number.   Adobe your company needs restructuring.

     
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    Aug 14, 2012 5:15 AM   in reply to Michael Salinero

    My problem is I only have adobe cs5 and adobe acrobat pro 9 activated on 2 computers. But one of my computers I had to format and wasn't able to deactivate it first. so now it thinks I'm trying to activate 3 computers. Is there a way on your end to deactivate all of them so I can reactivate just the 2 computers again?

     
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    Aug 14, 2012 10:10 AM   in reply to RainbowLindy

    RainbowLindy please contact our support team to resolve your activation difficulties.

     
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    Aug 14, 2012 11:41 AM   in reply to Michael Salinero

    My computer crashed and I had to have the motherboard replaced. I also run PE10 on my laptop. Now my elements 10 product thinks I am running on two many computers. How can I relove this?  Thanks John Klotz

     
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    Aug 14, 2012 11:52 AM   in reply to JKlotz Canon

    JKlotz you will need to contact our support team to address your activation difficulties.  As per message #10 you can contact our chat support at http://adobe.ly/yxj0t6.

     
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    Aug 24, 2012 2:20 PM   in reply to Michael Salinero

    I had 2 computers, a Macbook Pro and Mac Pro. Last year I sold my MacBook Pro after reinitializing the hard drive and reinstallin OS X. Unfortunately I forgot to deactivate my CS 5 stuff.

     

    Now I have a new laptop and migrating my software over from the Mac Pro and am unable to activate due to my inability to deactivate the laptop I sold.

     

    What can I do to get this activated. Can you deactivate all my computers and then I can re-activate?

     

    Craig Ridgley

     
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    Aug 24, 2012 3:07 PM   in reply to safire

    Safire please contact our support team to resolve your activation difficulty.  You can find information on how to contact them in message #10, 12, and 18.

     
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    Sep 8, 2012 1:13 PM   in reply to Michael Salinero

    I have activated Photoshop 5 on my desktop and laptop but I now have a 2nd desktop. I deactivated my laptop and installed Photoshop on my new desktop however whenever I run Photoshop on my new system I says I already have it activated on 2 computers. When I check the laptop it says that Photoshop is deactivated.

     

    Can you help?

     

    Thanks

    Harry

     
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    Sep 8, 2012 2:04 PM   in reply to harryweld

    Contact Support, they will reset the activation

     
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    Sep 9, 2012 11:56 AM   in reply to Manish-Sharma

    Locking this thread.  Please review the original posting and then if you continue to face activation difficulties please contact our support team at http://adobe.ly/yxj0t6.

     
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