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doug58
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Adobe TV Homepage

Aug 26, 2012 11:31 AM

Tags: #problems #adobetv

I've just started exploring the Adobe TV site and have found quite a bit of material I'd like to watch.  I would like to "subscribe" to a series--Acrobat 9 for example. At the top of the list is a selection to add tv shows to my homepage.

 

I have made a couple of selections.  However, when I return to the homepage, I am unable to see them listed.

 

Am I doing something wrong or perhaps going to the wrong page?

 

Any help is most appreciated.

 

Doug

1031 Views   11 Replies   Latest reply: Audiose, May 10, 2013 10:05 AM
 
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  • Audiose
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    1. Audiose,
    Sep 9, 2012 10:54 PM   in reply to doug58
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    I am having the same problem.

     

    Anyone?

     
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  • Lisa D Holmes
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    2. Lisa D Holmes,
    Oct 2, 2012 9:48 PM   in reply to doug58
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    Same here...

     
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  • malcolangelo
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    3. malcolangelo,
    Nov 14, 2012 5:06 PM   in reply to doug58
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    Did you ever resolve this problem as i have the same thing, another feed on the subject earlier in the year also doesn't really resolve it.

     
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  • Diamond Point Media
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    4. Diamond Point Media,
    Nov 19, 2012 10:38 AM   in reply to doug58
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    Ditto. Added stuff with the "Add to Adobe TV Homepage" button but it never shows up anywhere.

     
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  • 21dschell
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    5. 21dschell,
    Jan 14, 2013 2:43 PM   in reply to doug58
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    So I guess nobody at Adobe is monitoring this in any way -- or maybe they just don't care about our learning how to use their software so long as we keep buying new versions???

     

    I have the same issue.  I want to watch all the training on PhotoShop Elements 11 and Premier Elements 11.  Even signed in, nothing keeps track of the episodes I've watched.  I added both to my "Adobe TV Homepage" but can't find any page that shows these added to it.  I've resorted to writing down on a piece of paper with a pencil which episodes I've watched.

     
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  • Audiose
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    6. Audiose,
    Jan 14, 2013 5:15 PM   in reply to 21dschell
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    21... Your assumption has to be correct. My experience over the years with Adobe "support" has rarely been good. I suppose Adobe offers the community pages as a placebo so customers think Adobe is interested in customer issues.

     
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  • JonLey
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    7. JonLey,
    Feb 27, 2013 10:45 AM   in reply to doug58
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    How disappointing. I'm having exactly the same problem and as someone transitioning from Apple Final Cut Studio to Adobe's creative suite it isn't very encouraging to see such a fundamental issue remain unacknowledged by Adobe.

     
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  • 21dschell
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    8. 21dschell,
    Feb 27, 2013 10:52 AM   in reply to 21dschell
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    Here is an update on what I do now.  Maybe its the way Adobe intends you to work.  I went thru the list of videos and added each one to My Library.  There is a link on the Adobe TV main page for that.  Then when I watch a video I remove it from My Library.  So the My Library shows me what videos I have still to watch.  For Cons, I don't know when new material is added to the 'channel'.  But i did get rid of the paper list of videos.  Hope this helps you too.

     
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  • mlburton12
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    9. mlburton12,
    Feb 28, 2013 11:23 AM   in reply to Audiose
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    Hi, you can save individual videos into your library by selecting the "Save" button on the episode page next to "Share".  We are currently looking into the "Subscribe to RSS" button issue and will report back when a fix is implemented.  Sorry for your trouble and thank you for your patience!

    Mike Burton

    Adobe TV Administrator

     
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  • TimKing11
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    10. TimKing11,
    May 10, 2013 11:19 PM   in reply to doug58
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    Wow... still not resolved. I click "Add to My Adobe TV"... but no one knows where that is.

    I just chatted with help... he didn't know and says I should call tommorow.  Here's the chat...

     

    Chat InformationAll representatives are actively assisting other customers. There are 1 customer(s) in line ahead of you. Thank you for your patience.

    Chat InformationYou are now chatting with Abhishek_Vijay.

    Abhishek_Vijay: Hello! Welcome to Adobe Customer Service.

    Adobe TV Homepage: Adobe TV Homepage... where is My Adobe Homepage?

    Abhishek_Vijay: Could you please elaborate your issue ?

    Adobe TV Homepage: I am on this learning page...

    Adobe TV Homepage: http://tv.adobe.com/show/classroom-basic-site-layout-and-navigation-in -dreamweaver-cs5/

    Abhishek_Vijay: Alright.

    Adobe TV Homepage: I click on "Add to my Adobe Homepage". It says it's added. But where is it added. Where is "My AdobeTV Homepage?

    Abhishek_Vijay: Can I have your full name and email address please ?

    Adobe TV Homepage: xxxxxxxxxx (omitted for Privacy)

    Abhishek_Vijay: Thank you.

    Abhishek_Vijay: allow me a moment.

    Abhishek_Vijay: Tim, I do not have expertise right now, so for this concern I would request you to please contact our voice support "1800-833-6687” between Monday to Friday, 5 am to 7 pm ?

    Adobe TV Homepage: All the Adobe TV learning pages have this... but nowhere can it be found!

     
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  • Audiose
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    11. Audiose,
    May 10, 2013 10:05 AM   in reply to doug58
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    Tim, your post is amazing but sadly not amazing, if you know what I mean. I have given up on Adobe help. As I posted before in this forum, Adobe tech support has always been lacking, at least for me, for many years. It was especially dysfunctional after they purchased Macromedia and it hasn't improved much at all, as you and we all have experienced.  Again, amazing for such a large company that charges so much for their products, and a company which is so quick to drop previous products from the upgrade-eligible category in order to make more money.  I wish someone at Adobe would convince the company to put some of our money into support for their products. I appreciate that Adobe TV Administrator Mike Burton at least acknowledged our concern, but his response didn't address the problem at all and initiated a new one which doesn't even apply to this forum.

     
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