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NoRights
NoRights
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Extension Manager CS3 crashes on startup

Aug 25, 2012 6:05 PM

I'm using CS3 on Mountain Lion and whenever I try opening Extension Manager or an extension file it crashes. I've tried re-installing but it just tells me to use the original installer. I went back to the DVDs and EM itself wasn't listed. I tried reinstalling Flash anyway to see if that could repair it but that didn't do help

2915 Views   14 Replies   Latest reply: soom1976, Jan 15, 2013 4:06 AM
 
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  • Xiaoyi Tong
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    1. Xiaoyi Tong,
    Aug 25, 2012 8:28 PM   in reply to NoRights
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    Hi NoRights,

     

    Extension Manager CS3( v1.8 ) is too old to be supported. We suggest you upgrade your Creative Suite products( Photoshop, Dreamweaver, InDesign, ... ). The latest version is CS6. If you still want to use Extension Manager CS3, you can download it from http://www.adobe.com/exchange/em_download/em18_download.html. Thanks.

     
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  • NoRights
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    2. NoRights,
    Aug 26, 2012 1:28 PM   in reply to Xiaoyi Tong
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    I've downloaded that already but I can't install it. When I do I get "Adobe Extension Manager CS3 is already installed. To remove or modify this software, please use its original installer." And like I said in my original post, when I use the install disc I have there is no direct option to remove or modify Extension Manager. If there was I'd remove it and install the one from the link

     
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  • Jimigypsi
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    3. Jimigypsi,
    Aug 26, 2012 6:25 PM   in reply to NoRights
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    I took a hint from this thread and dragged the app out of the DMG rather than trying to deal with the installer. It still crashes on startup.

     
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  • Xiaoyi Tong
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    4. Xiaoyi Tong,
    Aug 26, 2012 7:17 PM   in reply to NoRights
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    You can try to move the installed Extension Manager CS3 installation folder to another place as backup, and install Extension Manager CS3 again.

     
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  • jpietrangelo
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    5. jpietrangelo,
    Sep 13, 2012 10:44 AM   in reply to Xiaoyi Tong
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    This does not work. You get the exact same result -- extension manager crashes upon startup.

     
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  • soom1976
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    6. soom1976,
    Jan 8, 2013 6:51 AM   in reply to jpietrangelo
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    Any news on this? I have exactly the same problem. I just upgraded to Mountain Lion to realize that Extensions Manager doesn't work. I MUST work on Flash CS3 - I am not updating any time soon duoe to many reasons. But I cannot work, because I can't install any of my necessary extensions! A big fail of Adobe... I will have to consider going back to Snow Leopard...

     
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  • Carl Sun
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    7. Carl Sun,
    Jan 8, 2013 5:10 PM   in reply to soom1976
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    Please see my answer at http://forums.adobe.com/message/4978899#4978899.

     
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  • soom1976
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    8. soom1976,
    Jan 10, 2013 1:52 AM   in reply to Carl Sun
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    Dear Carl

    I replied there, but I will say here too - this is not my case because I don't have InDesign CS3 or any other CS3 program, except Flash, installed. Currently I have Flash CS3 and CS6 Suite trial installed... Nothing else.

     
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  • Carl Sun
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    9. Carl Sun,
    Jan 10, 2013 5:42 AM   in reply to soom1976
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    The crash report indicates that Extension Manage crashes when it is trying to open Flash CS3 preference file, the file maybe is "/Users/<UserName>/Library/Preferences/Flash 7 Preferences". But I can do nothing about it.

     
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  • soom1976
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    10. soom1976,
    Jan 10, 2013 6:02 AM   in reply to Carl Sun
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    Here is my crash report - I don't know if it's the same - I have no idea how to read this thing   :

     

    Process:     Extension Manager [16449]
    Path:        /Applications/Adobe Extension Manager/Extension Manager.app/Contents/MacOS/Extension Manager
    Identifier:  com.adobe.ExtensionManager
    Version:     1.8.169 (1.8.169)
    Code Type:   X86 (Native)

    Parent Process:  launchd [165]

    User ID:     501

     

    Date/Time:   2013-01-10 15:00:38.847 +0100
    OS Version:  Mac OS X 10.8.2 (12C60)

    Report Version:  10

     

    Interval Since Last Report:      246674 sec
    Crashes Since Last Report:       26

    Per-App Interval Since Last Report:  11 sec

    Per-App Crashes Since Last Report:   8

    Anonymous UUID:                  C11CDD9E-5C38-4A24-4D56-246B559AC396

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

     

    VM Regions Near 0:

    --> __PAGEZERO         0000000000000000-0000000000001000 [4K] ---/--- SM=NUL  /Applications/Adobe Extension Manager/Extension Manager.app/Contents/MacOS/Extension Manager
    __TEXT             0000000000001000-00000000000c5000 [  784K] r-x/rwx SM=COW  /Applications/Adobe Extension Manager/Extension Manager.app/Contents/MacOS/Extension Manager

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   com.apple.CoreFoundation  0x95d07d1e CFURLCreateStringWithFileSystemPath + 206
    1   com.apple.CoreFoundation  0x95d07c25 CFURLCopyFileSystemPath + 53
    2   com.adobe.ExtensionManager0x00076553 CMemoryMappedFile::CMemoryMappedFile(FSRef const&, bool) + 97
    3   com.adobe.ExtensionManager0x00076aaa CMacFileBuffer::CMacFileBuffer(FSRef const&, HFSUniStr255 const&, bool) + 130
    4   com.adobe.ExtensionManager0x00051d88 CFile::Open(wchar_t const*, unsigned int) + 538
    5   com.adobe.ExtensionManager0x00051078 CMacrXMLParser::ParseFile(wchar_t const*, bool) + 150
    6   com.adobe.ExtensionManager0x0002717d CMacrGenericXmlFile::Load(wchar_t const*, CMacrTypedList<CMacrString>*) + 65
    7   com.adobe.ExtensionManager0x0004327e CMacrFlash7::GetPreferenceValue(CString*, int, CString&) const + 166
    8   com.adobe.ExtensionManager0x00043e7b CMacrFlash7::InitializeDisplayName() + 1203
    9   com.adobe.ExtensionManager0x00043fb1 CMacrFlash7::CMacrFlash7() + 67
    10  com.adobe.ExtensionManager0x000118f1 CMacrExtensionManager::Init() + 481
    11  com.adobe.ExtensionManager0x00063e91 -[AppController extensionManager] + 91
    12  com.adobe.ExtensionManager0x00063f6e -[AppController awakeFromNib] + 28
    13  libobjc.A.dylib           0x94403586 -[NSObject performSelector:] + 62
    14  com.apple.CoreFoundation  0x95d7db64 -[NSSet makeObjectsPerformSelector:] + 228
    15  com.apple.AppKit          0x99605011 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1180
    16  com.apple.AppKit          0x995e3572 loadNib + 373
    17  com.apple.AppKit          0x995e2b94 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 819
    18  com.apple.AppKit          0x997339a4 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 154
    19  com.apple.AppKit          0x995e261f +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 709
    20  com.apple.AppKit          0x995de498 NSApplicationMain + 447
    21  com.adobe.ExtensionManager0x00002cd2 _start + 216
    22  com.adobe.ExtensionManager0x00002bf9 start + 41

     

    Thread 1:

    0   libsystem_kernel.dylib    0x96e710ee __workq_kernreturn + 10
    1   libsystem_c.dylib         0x96cba04c _pthread_workq_return + 45
    2   libsystem_c.dylib         0x96cb9e19 _pthread_wqthread + 448
    3   libsystem_c.dylib         0x96ca1cca start_wqthread + 30

     

    Thread 2:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib    0x96e719ae kevent + 10
    1   libdispatch.dylib         0x9a315c71 _dispatch_mgr_invoke + 993
    2   libdispatch.dylib         0x9a3157a9 _dispatch_mgr_thread + 53

     

    Thread 3:

    0   libsystem_kernel.dylib    0x96e710ee __workq_kernreturn + 10
    1   libsystem_c.dylib         0x96cba04c _pthread_workq_return + 45
    2   libsystem_c.dylib         0x96cb9e19 _pthread_wqthread + 448
    3   libsystem_c.dylib         0x96ca1cca start_wqthread + 30

     

    Thread 4:

    0   libsystem_kernel.dylib    0x96e710ee __workq_kernreturn + 10
    1   libsystem_c.dylib         0x96cba04c _pthread_workq_return + 45
    2   libsystem_c.dylib         0x96cb9e19 _pthread_wqthread + 448
    3   libsystem_c.dylib         0x96ca1cca start_wqthread + 30

     

    Thread 5:

    0   libsystem_kernel.dylib    0x96e710ee __workq_kernreturn + 10
    1   libsystem_c.dylib         0x96cba04c _pthread_workq_return + 45
    2   libsystem_c.dylib         0x96cb9e19 _pthread_wqthread + 448
    3   libsystem_c.dylib         0x96ca1cca start_wqthread + 30

     

    Thread 0 crashed with X86 Thread State (32-bit):

      eax: 0x00000000  ebx: 0x95d07c61  ecx: 0x00000000  edx: 0x00000000

      edi: 0x00000000  esi: 0xac7f4840  ebp: 0xbfff9c08  esp: 0xbfff8390

       ss: 0x00000023  efl: 0x00010246  eip: 0x95d07d1e   cs: 0x0000001b

       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

      cr2: 0x00000000

    Logical CPU: 2

     

    Binary Images:

    0x1000 -0xc4fe3 +com.adobe.ExtensionManager (1.8.169 - 1.8.169) /Applications/Adobe Extension Manager/Extension Manager.app/Contents/MacOS/Extension Manager

      0x185000 -   0x188fcf +libwchar.dylib (1) /Applications/Adobe Extension Manager/Extension Manager.app/Contents/Frameworks/libwchar.dylib

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    0x8fe5b000 - 0x8fe8de57  dyld (210.2.3) <23DBDBB1-1D21-342C-AC2A-0E55F27E6A1F> /usr/lib/dyld

    0x90404000 - 0x90429ffb  com.apple.framework.familycontrols (4.1 - 410) <5A8504E7-D95D-3101-8E20-38EADE8DEAE1> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A /FamilyControls

    0x9042a000 - 0x90513ff7  libxml2.2.dylib (22.3) <015A4FA6-5BB9-3F95-AFB8-B9281E22685B> /usr/lib/libxml2.2.dylib

    0x90514000 - 0x9056bff3  com.apple.HIServices (1.20 - 417) <561A770B-8523-3D09-A763-11F872779A4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/HIServices.framework/Versions/A/HIServices

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    0x90818000 - 0x90873fff  com.apple.htmlrendering (77 - 1.1.4) <5C0C669F-AE07-3983-B38F-EB829B5CE609> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTM LRendering.framework/Versions/A/HTMLRendering

    0x90b4e000 - 0x90b56fff  com.apple.DiskArbitration (2.5.1 - 2.5.1) <25A7232F-9B6A-3746-A3A8-12479D086B1E> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskA rbitration

    0x90b98000 - 0x90ba1ffd  com.apple.audio.SoundManager (4.0 - 4.0) <ABC5FE40-B222-36EB-9905-5C8C4BFD8C87> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Car bonSound.framework/Versions/A/CarbonSound

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    0x90bba000 - 0x90c36ff3  com.apple.Metadata (10.7.0 - 707.3) <6B6A6216-23D0-34CE-8099-BEE9BA42501E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/Metadata.framework/Versions/A/Metadata

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    0x90c47000 - 0x90c51fff  com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <B855E8B4-2EE3-3BFF-8547-98A0F084F9AF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Spe echRecognition.framework/Versions/A/SpeechRecognition

    0x90d71000 - 0x90e62ffc  libiconv.2.dylib (34) <B096A9B7-83A6-31B3-8D2F-87D91910BF4C> /usr/lib/libiconv.2.dylib

    0x90e63000 - 0x90f70ff3  com.apple.ImageIO.framework (3.2.0 - 845) <BF959BCB-C30A-3680-B7C2-91B327B2B63B> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO

    0x90fab000 - 0x90fc4fff  com.apple.Kerberos (2.0 - 1) <9BDE8F4D-DBC3-34D1-852C-898D3655A611> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

    0x90fc5000 - 0x9100aff5  com.apple.opencl (2.1.20 - 2.1.20) <41C4AE6E-67B6-33E2-A9B6-BF6F01580B16> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

    0x9100b000 - 0x9106fff3  libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib

    0x91070000 - 0x91099fff  libxslt.1.dylib (11.3) <0DE17DAA-66FF-3195-AADB-347BEB5E2EFA> /usr/lib/libxslt.1.dylib

    0x9109a000 - 0x910c6ff7  libsystem_info.dylib (406.17) <AA5611DB-A944-3072-B6BE-ACAB08689547> /usr/lib/system/libsystem_info.dylib

    0x91133000 - 0x91134fff  libsystem_sandbox.dylib (220) <4E42390B-25EC-3530-AF01-337E430C16EB> /usr/lib/system/libsystem_sandbox.dylib

    0x91135000 - 0x914edffa  libLAPACK.dylib (1073.4) <9A6E5EAD-F2F2-3D5C-B655-2B536DB477F2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/libLAPACK.dylib

    0x9174b000 - 0x91759fff  com.apple.opengl (1.8.6 - 1.8.6) <1AD1AE7B-B57B-35B5-B571-32A34F0DA737> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

    0x9175a000 - 0x9175eff7  libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib

    0x91e6a000 - 0x92081fff  com.apple.CoreData (106.1 - 407.7) <17FD06D6-AD7C-345A-8FA4-1F0FBFF4DAE1> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

    0x92082000 - 0x92140ff3  com.apple.ColorSync (4.8.0 - 4.8.0) <EFEDCB37-4F20-3CEC-A185-5D2976E11BAC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ColorSync.framework/Versions/A/ColorSync

    0x921da000 - 0x921e6ffe  libkxld.dylib (2050.18.24) <48A75AF6-9D5A-3552-948E-30A1682D3664> /usr/lib/system/libkxld.dylib

    0x921ec000 - 0x92209fff  libxpc.dylib (140.41) <1BFE3149-C242-3A77-9729-B00DEDC8CCF2> /usr/lib/system/libxpc.dylib

    0x9220a000 - 0x92272ff7  com.apple.framework.IOKit (2.0 - 755.18.10) <9A80E97E-544F-3A45-916D-6DB7ED217E33> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

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    0x9229b000 - 0x92333fff  com.apple.CoreServices.OSServices (557.4 - 557.4) <C724AB29-A596-3E1E-9FF1-A4E509AD843A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/OSServices.framework/Versions/A/OSServices

    0x92334000 - 0x9239afff  com.apple.print.framework.PrintCore (8.1 - 387.1) <F8CF762B-B707-3021-958F-BB8D33DB3576> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/PrintCore.framework/Versions/A/PrintCore

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    0x9a324000 - 0x9a324ffd  libOpenScriptingUtil.dylib (148.2) <907E25B1-4F50-3461-B8D5-733C687EB534> /usr/lib/libOpenScriptingUtil.dylib

    0x9a359000 - 0x9a5fcffb  com.apple.CoreImage (8.2.2 - 1.0.1) <85BFFB09-D765-3F5F-AF65-FB136DDCAEF3> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks /CoreImage.framework/Versions/A/CoreImage

    0x9a5fd000 - 0x9a69dff7  com.apple.QD (3.42 - 285) <1B8307C6-AFA8-312E-BA5B-679070EF2CA1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/QD.framework/Versions/A/QD

    0xb0000000 - 0xb0004fd8  com.apple.carbonframeworktemplate (1.1 - 1.1.0) /Applications/Adobe Extension Manager/Extension Manager.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclien t

     

    External Modification Summary:

      Calls made by other processes targeting this process:

    task_for_pid: 2
    thread_create: 0
    thread_set_state: 0

      Calls made by this process:

    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

      Calls made by all processes on this machine:

    task_for_pid: 5521
    thread_create: 0
    thread_set_state: 0

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=115.5M resident=91.7M(79%) swapped_out_or_unallocated=23.8M(21%)

    Writable regions: Total=83.4M written=1948K(2%) resident=2132K(2%) swapped_out=0K(0%) unallocated=81.3M(98%)

     

    REGION TYPE                  VIRTUAL
    ===========                  =======
    CG shared images                 96K
    CoreServices                   3248K
    MALLOC                         72.4M
    MALLOC guard page                48K
    Memory tag=242                   12K
    Memory tag=243                    4K
    Memory tag=35                  7420K
    Stack                          66.5M
    VM_ALLOCATE                      68K
    __DATA                         5440K
    __DATA/__OBJC                   104K
    __IMAGE                         528K
    __IMPORT                         12K
    __LINKEDIT                     31.6M
    __OBJC                         1568K
    __OBJC/__DATA                    48K
    __PAGEZERO                        4K
    __TEXT                         83.9M
    __UNICODE                       544K
    mapped file                   114.4M
    shared memory                   308K
    ===========                  =======
    TOTAL                         387.8M
     
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  • Xiaoyi Tong
    Currently Being Moderated
    11. Xiaoyi Tong,
    Jan 10, 2013 6:09 AM   in reply to soom1976
    Report

    Hi Soom1976,

     

    We delivered patches to fix this issue for Extension Manager CS5.0 and CS5.5. Because Extension Manager CS3 is end of life, we have no plan to release a patch for this issue. If you don't depend on Flash7, you can remove it to let Extension Manager work. Thanks.

     

    Xiaoyi

     
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  • soom1976
    Currently Being Moderated
    12. soom1976,
    Jan 10, 2013 9:30 AM   in reply to Xiaoyi Tong
    Report

    Xiaoyi

    That's too bad because I actually depend on Flash CS3. That is the only CS3 that I depend upon... Actually - a big part of animation world depends on Flash CS3. I am still working on huge TV projects that use only Flash CS3. And I also depend on those extensions that make my life x10 times easier... If this cannot be fixed I will have to consider going back to Snow Leopard...

     
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  • tripdance
    Currently Being Moderated
    13. tripdance,
    Jan 12, 2013 2:01 PM   in reply to soom1976
    Report

    I have the same exact problem and I have the whole cs3 web premium suite installed. Has there been any help on this issue? What a pain! I need the extension manager to work in dreamweaver.

     
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    Mark as:
  • soom1976
    Currently Being Moderated
    14. soom1976,
    Jan 15, 2013 4:06 AM   in reply to tripdance
    Report

    I returned back to Snow Leopard. Home sweet home - everything works here

     
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