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valerie_murphy
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Transferring license between hard drives?

Aug 27, 2012 1:55 PM

Tags: #help #license #error_6 #dual_harddrives

Hello! I am having an issue that I am unclear how to resolve.

 

Yesterday my work computer took a dive and had to be replaced. I put my old hard drive into a new unit. The transition was seamless and I now have dual hardrives running. The old one is a 500 GB SATA with all of my Adobe programs and files. The new hard drive is a 1 T SATA. Both hard drives are Windows 7 x64 that

 

Because my old system crashed I was unable to deactive my adobe programs.

 

When I now go into my old hard drive all of the program files are still there, but when I try and open photoshop I get an Error 6, which is for expired liecense if I am correct.

 

What do I need to do to get photoshop to start running again? Do I transfer my license to my new computer registry? How so? Do I get a new one? I have legitametly purchased this, so what to do?

 

Does this question make sense? Any help would be much appresiated.

358 Views   1 Reply   Latest reply: Bob Levine, Aug 27, 2012 2:02 PM
 
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  • Bob Levine
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    1. Bob Levine,
    Aug 27, 2012 2:02 PM   in reply to valerie_murphy
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    You cannot run a program that way…you need to reinstall the suite on the new computer’s harddrive.

     

     

     

    If you activation is denied, contact Adobe and explain the situation. Happened to me last week and I got it fixed with an online chat.

     

     

     

    Bob

     
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