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Indesign "network connection lost"

Community Beginner ,
Oct 14, 2009 Oct 14, 2009

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Anybody came across this issue that seem to have affected installations of Indesign 6.03/6.04.  This is on an intel Mac with OSX 10.5.8. Strangely this issue does not affect a machine that has 10.5.6 and indesign 6.01

"The network connection was lost for the file QualityAwardsProg09.indd, or the file was modified by another process."

This was followed by:

"Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents."

InDesign then shut itself down, and the error message came up:

"QualityAwardsProg09.indd could not be found. Do you want to postpone it's recovery? Click yes to recover this document later. Click no to delete recovery data for this document. Click cancel to postpone all document recovery until later."

This crash only affected the document I was actually working on, the other 3 InDesign docs I had open recovered fine.

I came across this article which explains the issue but its the wrong version of OS and indesign.

http://kb2.adobe.com/cps/331/331822.html

The files do reside on an SMB network and i am wondering if this may be an issue. No other network connectivity is lost during the error.

I am going to reinstall  CS4 without updating then update after a period of time. Although this issue is intermittent its not exactly the best solution.

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Community Beginner ,
Oct 15, 2009 Oct 15, 2009

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In case anybody else is having the problem.

After talking to Support they have suggested this

http://kb2.adobe.com/cps/404/kb404722.html

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Participant ,
Oct 15, 2009 Oct 15, 2009

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I've seen this (and the resulting crash of InDesign) whenever the network location is disconnected. It is usually preceeded by a few minutes of the SBBOD (spinning beach ball of death).

I am not certain what causes the network disconnect (such as the server hosting the SMB share having issues and/or being reset), but it is invariably 'fatal' to InDesign.

There is not a InDesign solution to this, as far as I know.  I blame (whether justified or not) the network, not the application.

A work around is to move a copy of the file you are working on to the local machine. Do all of your edits there, then copy it back to the server.

-mt

This has happened to me with OS 10.4.11 with CS2, OS 10.5.6 with CS4, and currenlty 10.5.8 with CS4 6.0.4.

The incidents have decreased following a server upgrade. More fuel to the fire regarding my opinion above.

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New Here ,
Mar 31, 2010 Mar 31, 2010

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Hello,

I'm issuing the same problem, opening a file on a network drive works fine but whenever I want to save it, it crashes and break my network drive connexion but not network connexion since it keeps the internet connexion working. In addition i'm on a Windows plateform and some of my employeers are on Mac OS plateform so is it really a network issue. same problem and different platform and network. Why isn't it crashing when it does autosaves, those files  are also stored on the network drive, why isn't it crashing with photoshop or dreamweaver ? I definitely think that it's software dependent and serious problem. Copying files on local drive then move it on network is a pain and could broke the links with external files. I think Adobe should solve that problem as soon as possible because, for my part,  it's a major BUG.

I hope I've been understood because english isn't my main language.

Michael

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New Here ,
Dec 18, 2017 Dec 18, 2017

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Hello

This link is dead...

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New Here ,
Nov 10, 2010 Nov 10, 2010

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I am seeing this same error message when trying to save a file that is stored on a USB thumb(flash) drive connected to the local computer -- no network is involved.

Mac OS 10.5.8/InDesign CS4 6.0.5 and 6.0.6.

Any similar situations out there? What was your solution?

Cheryl Tarbox

Macintosh Support Specialist

Binghamton university

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Community Beginner ,
Nov 19, 2010 Nov 19, 2010

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Hi

Is the USB stick formatted to NTFS or Fat32? If it is does try formatting it to Mac OS Extended (Journaled) to see if that cures it.

I am afraid that no fix has been found at present. We have resorted to rebuilding the OSX machine at some point and have not got round to it. ( much to the annoyance of the user)

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New Here ,
Nov 19, 2010 Nov 19, 2010

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Dave,

Thanks for the reply and suggestion. I will forward this to the Faculty Member to inquire from the student having the problem.

I will forward any replies I received from them.

Cheryl

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New Here ,
Dec 04, 2010 Dec 04, 2010

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Did anyone found a solution? It's very annoying. There must be something to fix that Adobe! I never had that with any other program. On my PC it normally happens when the PC goes to sleep mode and shuts down the network card.

Windows 7 x64, InDesign CS4 6.06

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Dec 05, 2010 Dec 05, 2010

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You are describing an issue that has nothing really in common with the issue discussed earlier in this thread.

With regards to networks, Adobe applications do nothing different in terms of file operations for network-based files than for local files. Letting a system go into sleep mode while you have a network file open is problematic no matter what progam you run.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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Mentor ,
Dec 05, 2010 Dec 05, 2010

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I have to differ Dov. The poster likely searched the forum for "Network Connection Lost" and this would be the most current thread.

InDesign easily crashes upon a lost network connection. It has stabbed me more then once; I really don't think I have seen another program exhibit such abrupt, violent shut downs. It is, certainly, a bad habit to leave a file open where networks or sleep are involved and I avoid that, but it is a true occurrence with InDesign.

Network Lost shot.png

InDesign Fatal Stop.png

ID Shut Down.png

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Community Beginner ,
Aug 23, 2011 Aug 23, 2011

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100% Agreed.

Look, I think InDesign is probably the best piece of software Adobe makes, but this issue is a serious buzzkill. I assume it's because InDesign manages a lot more external resources than, say, Photoshop or Fireworks, but there's no doubt that if you have a wireless network that -- for whatever reason -- goes through periods of flakiness, you're a good chance of beachballing InDesign to death. Even if the network flakiness is very short-lived.

I realize it's problem for InDesign when it loses connection with the stuff it is managing, but there are elegant ways to fail and this is certainly not one of them.

Sure, I realise moving the files to local is an option, but no. People shouldn't have to change their effective workflows to avoid programming bugs.

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Participant ,
Aug 27, 2012 Aug 27, 2012

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To Dov Isaacs:

Sorry, but that is simply not true.

Leaving a document on a network drive open in any other app I have on my machine and then experiencing a loss of network connectivity (be it from the computer going into sleep mode or from the network becoming unavailable for other reasons) does NOT cause the entire application in question to immediately and unavoidably crash. InDesign is the ONLY application that does this. Even Photoshop and Illustrator manage to work around it, enabling you to save the file locally if you so desire, or to simply close the file—without having the entire application crash.

Even if you’re not working with saving files, but just switch back to InDesign and discover you’d forgotten to close a document before putting your computer to sleep, you can’t even close the document (without saving): InDesign crashes the second you switch to it.

As Mgmax1 said, it is impressive (and not in a good way) that this bug has been around for more than three years with still no apparent fix or solution for it. 😕

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Community Beginner ,
Dec 21, 2010 Dec 21, 2010

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My workaround that seems to have solved the problem with a specific document that repeatedly crashed with this error was threefold:

1) Copy original document that caused the crash to the local hard drive.

2) Delete InDesign's font cache.

3) Open document via open command and choose "open copy" in options at bottom.

When I saved the document it acted normally and so far has continued to do so. I should also note that the original document was not on a network drive but on a secondary internal hard drive, so the error seemed completely random in that respect (and I'm not on a network at all).

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Community Beginner ,
Aug 27, 2012 Aug 27, 2012

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That may work, but it's like saying "My car door randomly flies open when I hit 80mph. But it's fine as long as I hold it shut while I'm driving".

This is a fundamental resources tracking problem, and it's not even an OS-specific issue. I'm seeing the save crash screens above on a MBP connecting to a linux local network.

I've hit the 'Report this issue to Adobe' button a dozen times, but you get to a stage where you just type swear words into the notes field.

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Community Beginner ,
Aug 27, 2012 Aug 27, 2012

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Why do we bother? ...  Not only does the bug report page hang Chrome before I can even send the error dump. It has some stupid javascript auto-scroller which is scrolling the 'SEND' button off the bottom of the page before I can press it.  I have to blindly tab down to the Send button.               

I mean, seriously Adobe. WFT..?!

http://i.imgur.com/NpIF4.png          

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Community Beginner ,
Sep 02, 2012 Sep 02, 2012

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So I take it no one at Adobe even looks at this stuff? It's just a place for customers to vent about how poorly their products work?

Shame on you, Adobe. I've used your products for 20 years, and you've completely failed me and destroyed your image.

Meanwhile, anybody else have any idea how to get my F'ing InDesign to open and not crash immediately, since I have work to do?  Thanks to regular citizens for any help offered.  NO THANKS to Adobe.

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Community Expert ,
Sep 02, 2012 Sep 02, 2012

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@Mgmax,

These are user to user forums, not the tech support hotline (probably just as well, since we have real experience and don't read from scripts). Dov is an employee, and he does come by here quite often, but his job description isn't fixing bugs in ID and I don't know that he has much more influence than you or I would in that regard.

As far as crashing on open, if you want help with that you need to provide details and a crash log on pastebin.com with a link here would be a big help.

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Community Beginner ,
Sep 02, 2012 Sep 02, 2012

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I recognize that, but other companies would look at them once in a while and maybe notice a problem that's unresolved after 3 years. They are paying to host all this, either they make use of the data here... or they have some other reason for having this here.

My details are the same as everyone else's-- I can't open it because it insists the network connection is lost, as in the very first post among others, and yet everything I use is entirely local and always has been. Not sure what you want me to paste— a screenshot? It would look like in Design starting to open, then stopping with a dialogue box saying "The network connection was lost for the InDesign SavedData, or the file was modified by another process." Then it crashes.

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Community Expert ,
Sep 02, 2012 Sep 02, 2012

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If you run a Mac, you get a crash report with every crash. Lots of problems look similar, but turn out not to be, so the crash report is a valuable piece of information.

Some other torubleshooting steps would also be useful. Have you tried trashing your prefs (Replace Your Preferences)? Have you tried a new user account? What happens if you disconnect the computer from the network entirely?

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Community Expert ,
Sep 02, 2012 Sep 02, 2012

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And if ID is crashing immediatle after opening after a previous crash, there's a really good chance it's becasue of corrupt recovery data. Try moving, renaming, or emptying the InDesign Recovery folder.

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Community Beginner ,
Sep 02, 2012 Sep 02, 2012

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Thank you, I appreciate the suggestion of concrete steps. Here's an example of the crash report: http://pastebin.com/VN4qPYjD

I will try the recovery folder first, it seems less drastic than messing up everything for one program.

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Community Expert ,
Sep 02, 2012 Sep 02, 2012

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Thanks for posting the crash report. I don't recognize the cause for that crash, so I'm not much help yet, but someone else may. The new user shouldn't mess up anything, and if you use the manual method discussed inthe link to replace your prefs you can just change them back if it doesn't help.

Deal with the recovery folder and just open ID from the dock. If itr doesn't crash, try opening a file or creating a new one.

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Community Beginner ,
Sep 02, 2012 Sep 02, 2012

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Thank you! Trashing the Recovery folder didn't help, but your suggestions at the "Replace your Preferences" link seem to have done the job.

(I thank Peter Spier, Adobe can still go hang for making something that crashes so regularly that it corrupts itself like this!)

Best,

Mike

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New Here ,
Sep 21, 2011 Sep 21, 2011

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ADOBE INDESIGN CS 5.5 (7.5.1. last uptate)

Same problem here.

When network connection was lost, also only for a few seconds, Indesign stops working with the error message "The network connection was lost for the file xxxxxxxx.indd, or the file was modified by another process." and then crashes!

I think that someone should report this bug to the Adobe Support Team because I think that they haven't addressed this serious InDesign problem.

Fortunately, at least in this CS5 version, when you re-open the program the documents are automatically recovered.

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