Skip navigation
Currently Being Moderated

No audio on export

Aug 27, 2012 7:31 PM

I'm baffled by this problem and really need to find a solution ASAP.  I am using creative cloud, and files fed directly into media encoder are exporting silent audio tracks.  Media encoder appears to complete the export, but the resulting files have no sound.

 

If I export the same clip from premiere pro from the timeline it works just fine and audio is present.

 

My theory is that media encoder isn't conforming the audio clips it imports.  Any thoughts or fixes?  Has anyone here had this issue?  Thanks!

 
Replies
  • Currently Being Moderated
    Sep 14, 2012 11:50 AM   in reply to Lockwood Media Group

    I had the same issue when encoding m2ts file (from sony video camera SR12) using AME CS6.  The same video works fine with sound when playing using VLC or windows media player.

     

    Last week I happened to install the latest TRIAL version of "Adobe Premier Pro" on the same machine where "Media Encoder" was installed. After that AME works just fine and it converts m2ts files with proper audio. Looks like Premier Pro installed/updated some system files (???) required for AME. The nice thing is that even after uninstalling Premier Pro, AME still works.

     

    Give it a shot and it might resolve your issue as well. Looks like AME was not packed with all required files. Premier Pro either replaced/added the missing file(s) which RESOLVED my issue.

     

    Hope it helps.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 20, 2012 6:54 AM   in reply to Lockwood Media Group

    I have had the same problem recently, using CS5.5.   I exported a video using a nested audio sequence on one of my tracks that worked fine in another video (I make a weekly show, and I'm using most of the same elements in each video, except the subject matter each week changes).   This week's video turned out without any background music.   I rendered the video twice out of Media Encoder, and both times all the other audio tracks turned out fine, but the one track wasn't rendered into the finished product.   Timeline plays back the audio fine, between these two failed renders I exported a test clip directly out of Premiere and it was fine.   So after the second failed attempt,  I rendered the whole video out of Premiere directly, and it worked great.   This is the first time this has happened.   Really frustrated me, because I threw away 4 hours of render time, and then had to sit and do nothing while Premiere rendered it out (I suspect like most of you, I like to edit while rendering in AME).

     

    -Bryce L. Tomlinson

     

    PS:   An additional observation, I noticed that the file sizes on both files rendered out of Media Encoder were identical, but the one rendered out of Premiere (with the same export settings) was slightly smaller, by about 10 megabytes (1.34 instead of 1.35 gigs)

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 26, 2012 11:49 PM   in reply to BryceLTomlinson

    Were you ever able to isolate the problem with the media encoder not exporting with sound?

    I am having the same problem with CS6. It was working fine this morning and the last 50 exports had no sound at all.

    Frustrating for sure.

     

    S

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 5, 2012 11:28 AM   in reply to SammyT303

    I Am having the same issue however, i'm using dual sync sound with Canon 5d footage.  My issue is no audio on track one on a specific clip.  Exporting through Premiere is fine, but not through media encoder.  Same issue every time.  I've tried restarting, deleting preferences, and clearing media cache files, creating save as project file, nothing seams to fix the problem when exporting from Premiere via Media Encoder.  The only way i've gotten around this issue when using Media encoder is to import my Pr project file directly into Media Encoder and then select the sequence via dynamic link.  Hopefully this will solve your issue. Sound like a bug of corrupted conform files. I am using merged clips, and if I  create a new project and import my sequence that is having problems, the audio that drops out come up with a red bar, like media is offline with no option to reconnect.  Adobe support, any ideas?

     

    Update: using a replace edit on the troubled audio clip with the same clip fixes the problem from both the export from Media Encoder and also importing into a new project.  So it does look like Premiere is corrupting the conform file and causing an error when sending directly to Media Encoder from the Premiere timeline, but not from a dynamic link of that sequence.  

     

    Message was edited by: RBemendo

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 7, 2013 9:28 PM   in reply to Lockwood Media Group

    I'm having the same issue.

     

    Dual audio, some merged clips, are fine some aren't, can't be bothered to test because I don't want to have to sit through an encode of the whole film just to find out that some audio is missing.

     

    Adobe please fix, this really kills the value of AME and being able to queue at all. I have to say I'm pretty sick of the stupid niggly bugs that the PPro workflow has.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 6, 2013 10:09 AM   in reply to Lockwood Media Group

    Have you ever found a solution to this, I'm working through the same thing right now in the latest release of Premiere Pro and AME.  How is it possible this still has not been fixed?

     

    Between this - the constant peak file generation, and the fact that Premiere Pro and After Effects constantly fight over my graphics cards and blackmagic cards (I can't have both open at once, so much for multitasking much less the crappy dynamic linking) it's becoming less and less enticing to use Adobe's products on any professional gig.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 7, 2013 12:45 PM   in reply to Jake Bastian

    I had the no audio problem with m2t files once I upgraded to CS6.0.3. I reinstalled 6.0.0 and I'm up and running with premiere. AME still doesn't work because it's stuck on 6.0.3 and I can't find where to uninstall. Really need to use the queue.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 10, 2013 11:09 AM   in reply to Lockwood Media Group

    It's more than likely a local system error.  What you're experiencing is not the norm.

     

    For that brand new Laptop, did you start by formatting the C: drive and reinstalling Windows from scratch?  Most Laptops come with a bunch of crapware preloaded, and it's very possible something on such a system will interfere with Adobe software.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 26, 2013 11:22 PM   in reply to Jim Simon

    Lame answer.   Local System Error?   I think with as much response as this thread has gotten, it may not be the norm, but it happens more than you'd expect, and for those of us that it happens to, it happens more than we can afford.  I'm using it on a brand new iMac and it did it.   Reformatting a brand new laptop so it will run Adobe software is pretty absurd.  Admittedly, it's only come up a couple of times, and the rest of the time, it works flawlessly.   Still, in the back of my mind I'm always weighing whether or not it's worth it to even give AME a shot at all if there's even a possibility it will carp it up. 

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 27, 2013 8:21 AM   in reply to Lockwood Media Group

    The notion that I have to reinstall my OS from scratch in order for the software to work is ridiculous.

     

    I'm not saying you 'have to'.  I'm saying that it's a good idea to do it when you buy a new computer, because they almost always come loaded with software that you won't need, and that very well could interfere with things.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points