Hi - the Help team has published a new knowledgebase document that covers why some users are seeing various error codes when attempting to access offline help. The document is available here: http://helpx.adobe.com/creative-suite/kb/help-manager-troubleshoot-er ror-codes.html
I am cross-posting the content here as well.
Adobe Creative Suite 6 customers who have not downloaded offline content for their CS6 applications may experience confusing or inconsistent error messages when attempting to access Help offline.
Offline help PDFs for CS6 will be available in June 2012. Once the Help PDFs have been downloaded via the Help Manager utility, all invocations for Help will function normally. In the meanwhile, placeholder PDFs can be downloaded from the Help Manager. This will resolve the error codes that customers see until the final PDFs are available.
To download the placeholder PDFs, open the Adobe Help utlity from the Applications folder. Once the utlity has launched, click the Download button in the General Settings preferences pane.
Once the interim PDFs have been downloaded, the Help Manager will unzip the files and place them in the proper directory. This process may take a few minutes depending on the size of the download and the number of PDFs that have been installed.
You may now quit or exit the Help Manager. The next time you launch Help and you do not have an Internet connection, the appropriate product PDF file will open in Adobe Reader or similar PDF-rendering software. You may also choose to view the PDF by default by changing the "Display Local Help content only" preference to "Yes." For details, see the same screenshot above.
When the final PDF Help files are delivered in June 2012, you will receive a notification from the Help Manager letting you know that updated PDFs are now ready for download. Simply repeat the Download process to update the content to your local computer.
Adobe Photoshop CS6
Adobe Illustrator CS6
Adobe Dreamweaver CS6
Adobe Flash Professional CS6
Adobe Encore CS6
Adobe Audition CS6
Adobe Media Encoder CS6
Hi - is there a particular product that is generating the error? Also, as an added measure, could you also try the following:
Tip: To find this directory on Mac OSX 10.7, open the Terminal application and enter the following: "chflags nohidden ~/Library/” and execute.
Then restart the Help Manager.
Illustrator and Photoshop dont work. Flash will open a browser and i can view files offline there.
I have tried your suggestions...thats what got Flash working, but still nothing with Illustrator or Photoshop
I have also major trouble with this new help system. I'm trying to deploy it in a big locked-down enterprise environment. So what I want to do is to make help only available offline (when users press F1 they don't get bothered with internet connection and other pop-ups, but instead a simple offline help file opens, like in the old days). So I updated to the most recent help files and selected "Display Local Help content only" in the Adobe Help Manager. Also I selected "Manually update my locally stored Help content." (I did all this with a local admin account)
Then when I log on with a regular end user account, and I open for example InDesign CS6 and then press F1, I get an error from Acrobat Pro upon opening the help file "Access denied". So I searched for that help file and it turns out that those help files are stored in c:\documents and settings\all users\documents\adobe\ I don't know what the policy is in other big companies, but in the case of my client (Electrabel GDF SUEZ) that directory is locked down. So my first question is: how do I change the location of the offline help files?
Ironhide001: maybe your problem is also access-related?
Second question is: how do I turn of pop-ups from Help Manager saying new help content is available for download, as our end users can't download/install it anyway??
Thanks a lot for your swift feedback Adobe, I have to urgently finish my documentation to describe the setup process because of deadlines.
I've encountered the same problems, all of the above did not solve the problem.
Found a solution for my problem; my machine didn't have Adobe Reader installed.
Instead of checking if it is there, Photoshop just launches a PDF, and the error is translated to "no internet connection" of "unable to launch your default browser".
A "hit the programmer to continue" thing, test machines in corporations are not home-users and might not have Adobe Reader installed (yet).
Should show a decent error stating something like "unable to display PDF file" or "cannot find PDF handler".
Thanks so much for identifying this problem. We will both add it to the the workaround and share it with the engineering team so that we can fix the error handling. This will help a lot of users, I'm sure.