We are new to Adobe Photo Elements (version 8) and are having trouble bringing files into our catalog. When we go to Files> Get Photos and Videos> From Files and Folders, we can select a folder in the root, but then it disappears from view and we can't navigate down to a subfolder. What is happening?
We anticipated that the folder pane, which looks a lot like Windows Explorer, would allow us to navigate the folder hierarchy until we found the folder or file we wanted to import or open. Apparently, this is not how it works. In our case, we do not want to catalog the whole folder hierarchy, but one of the subfolders.
Can anyone help?
Temporarily change to Folder Location View (click the display button near to right in Organizer) and then expand the folder tree in the left-hand panel. Right click on the folder you want and choose Import to Elements Organizer
Temporarily change to Folder Location View (click the display button near to right in Organizer) and then expand the folder tree in the left-hand panel.
Right click on the folder you want and choose Import to Elements Organizer
Thank you for helping us find the folder tree. However, we seem to be having somewhat the same problem. I can expand the 'Computer' icon in the folder tree panel, and see all of my drives, but I cannot expand any of the drives to see and expand other folders and subfolders. Not sure what's up here? Shouldn't I be able to navigate and expand drives, folders, and subfolders?
Please remember we are using Adobe Photoshop Elements 8. Did they have any known problems with such an issue?
Thanks you for the reply. What is interesting is that we have a small plus sign () next to our ‘Computer’ folder that expands to show all our drives. However, none of the drives have a plus () sign so that they can be expanded; thus allowing us to navigate the subfolders.
Are you saying we must right-click on each drive folder and select “Add Unmanaged Files to Catalog”? What does it mean to be an ‘unmanaged’ file? When we select this option, are we actually adding all these folders and files to the catalog (which we don’t want to do anyway) or are we just opening them so they can be seen and navigated in the folder pane (which we do want to do before adding)?
Well, I guess that puts us back where we started. We don’t want to import the folders in the folder pane, we just want to navigate them, isn’t this what the pane is for. Furthermore, it would be too much trouble to ‘Add unmanaged files’, and then uncheck everything, just to see the contents. And then do this all over for the next level. This is just not a work-around.
There must be something wrong. We have attached a screen capture so that you can see for yourself. Note the folder panel. Our ‘Computer’ icon has a plus () sign and could be opened. However, none of the drives in that list has a plus () sign for expanding it, yet this is the whole purpose of this folder pane. There must be a problem somewhere on our system. These folders should all have plus (_) signs for navigating, correct? Is this a bug or program corruption?
Hmm. I’m not sure. I can only assume it’s a quirk of using a network or external drive. I’m running PSE8 on Windows 7 and everything works fine. I do however have all my files on the C drive and can get to all the sub folders of My Pictures, My Documents, My Videos etc.
Hmm. I’m not sure. I can only assume it’s a quirk of using a network or external drive.
I’m running PSE8 on Windows 7 and everything works fine. I do however have all my files on the C drive and can get to all the sub folders of My Pictures, My Documents, My Videos etc.
Maybe, but four of these are NOT external drives. They are 4 logical drives on a physical drive (actually two physical drives configured as a single RAID drive). Furthermore, we have really quirky things happen when we try to choose folders from Files> Get Photos and Videos> From Files and Folders. When we select a folder, that folder and several others will disappear from the folder tree in that dialog also. Wish you could see it. We have no problems with our system, no viruses, Windows Explorer displays all the files and folders just fine, so we are very perplexed. Is there a ‘Repair’ option for the Photoshop Elements 8?
They are 4 logical drives on a physical drive (actually two physical drives configured as a single RAID drive).
That is definitely something you should take up with Adobe tech support. Since PSE is aimed at the hobbyist market, it's not surprising that there might be a problem with advanced drive configurations.
Thank you for the reply. However, while this is perhaps an advanced drive configuration, it is not an uncommon one. Tens of thousands of HP computer systems ship standard to home users with this RAID configuration. The logical drive configuration is something we always add, but it is not uncommon either. If Adobe has any interest in this problem, perhaps the proper people should give us a call at (801) 375-0602.
If Adobe has any interest in this problem, perhaps the proper people should give us a call
Listen up -- this is a user-to-user forum where volunteers answer questions and try to help. Adobe representatives rarely participate in this forum, and when they do they are clearly identified as being employees of Adobe. If you have a beef with Adobe then it's entirely up to you to contact Adobe and discuss your issue.
We are very sorry that you somehow took offense at our reply. I believe we politely endeavored to share our perspective on the issue and were actually making a genuine offer to assist programmers interested in researching the problem. We requested a contact from Adobe, because you seemed to infer that this issue might be of interest to technical support. Moreover, we hoped you might have a direct contact. Being new to this forum, we had no knowledge that this Adobe community was not routinely monitored by Adobe technicians. We also had no way of knowing, but made the mistake of perhaps assuming, that both you, and other helpful responders, might have been moderators with the means of escalating this problem. We apologize for the misunderstanding and stand corrected. Thank You.
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