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can't download Director - download button does nothing

Aug 28, 2012 11:24 AM

Tags: #download_assistant #trial_download

I have a licensed copy of Director 11.5, need to move to a new machine and thus trying to download the trial onto new machine  before transferring license. But download button on Adobe site does nothing (Windows 7, tried in IE9, Chrome and FF)

704 Views   11 Replies   Latest reply: Jeff A Wright, Sep 11, 2012 12:50 PM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Aug 28, 2012 2:23 PM   in reply to nonstop8765309
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    Where are you trying to download Director from?  Have you tried downloading from http://www.adobe.com/cfusion/tdrc/index.cfm?product=director?

     
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  • nonstop8765309
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    2. nonstop8765309,
    Aug 28, 2012 2:48 PM   in reply to Jeff A Wright
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    Yes, exactly. I sign in there, then in the next page choose the dropdown for English | Windows. But no response to the "Download" button.

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Aug 28, 2012 3:06 PM   in reply to nonstop8765309
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    If you have tried all three of those browsers then please look at your security settings or install plug-ins.  Something is preventing you from being able to initiate the download button.

     
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  • nonstop8765309
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    4. nonstop8765309,
    Aug 28, 2012 3:24 PM   in reply to Jeff A Wright
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    I checked several of those things but the problem remains the same in 3 different browsers (IE9, Chrome and FF) and on two different machines - one being the new one (which I am using to download various free and licensed software to repeat the configuration on old machine, with so far no other problem), the other being old (existing) Vista machine which is stable and works perfectly well in every other respect (including downloading from various sites). I belive that something is wrong the the Adobe site, for example, if I try to download Photoshop, I get response from the download button - appearance of Adobe Download Assistant etc.

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    Aug 28, 2012 4:12 PM   in reply to nonstop8765309
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    It looks like you are correct I tried multiple browsers on Mac and Windows and was not able to initiate the download.  I will go ahead and report the issue.

     
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  • nonstop8765309
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    6. nonstop8765309,
    Aug 31, 2012 1:48 AM   in reply to Jeff A Wright
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    Thanks Jeff, it's good that it has been reported, but 3 days later nothing has changed. Adobe seems to have all but cut off any means of contacting them for support. But the fact remains that I have paid a lot of money for this software and surely I have consumer rights to be able to access and use it? What else can be done?

     
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  • Andrew Rowatt
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    7. Andrew Rowatt,
    Sep 3, 2012 1:43 PM   in reply to Jeff A Wright
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    Help!

     

    I am having the same issue as the original poster.  I am specifically after Adobe Director.  Are you able to give me an ETA for resolution

     

    Kind regards,

       Andrew

     
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  • Jeff A Wright
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    8. Jeff A Wright,
    Sep 3, 2012 2:22 PM   in reply to Andrew Rowatt
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    The only update I have received is that it should be corrected as of September 9th.

     
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  • ssdfoihwsdofisdohi
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    9. ssdfoihwsdofisdohi,
    Sep 10, 2012 2:57 AM   in reply to Jeff A Wright
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    Hi,

     

    I'm having the same problem. The download button just doesn't do anything.

     
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  • Jeff A Wright
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    10. Jeff A Wright,
    Sep 10, 2012 9:03 AM   in reply to ssdfoihwsdofisdohi
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    ssdfoihwsdofisdohi I am continuing to have the same issue as well.  I have requested an update as this was suppose to have been resolved yesterday.

     
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  • Jeff A Wright
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    11. Jeff A Wright,
    Sep 11, 2012 12:50 PM   in reply to Jeff A Wright
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    The download should now be available.  My apologies for the inconvenience.  I have been able to initiate the download locally myself.

     
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