Adobe Community: Adobe Content Viewer won't launch on desktop in Indesign CS5.5

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1. Neil Enns - Adobe,

Aug 13, 2012 8:53 AM in reply to richardsats7219

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Do you by chance have CS5.5 installed in a location other than the default install? E.g. did you put it on a different drive than your OS?

Neil

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2. richardsats7219,

Aug 14, 2012 4:38 AM in reply to Neil Enns - Adobe

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It's installed on my hard drive.

Richard

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3. Matt Mullins (Adobe),

Aug 14, 2012 1:41 PM in reply to richardsats7219

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Try closing the app, deleting the following directory to clear the app's saved data, and then restarting:

Win: C:\Users\{username}\AppData\Roaming\com.adobe.dmp.contentviewer

Mac: /Users/{username}/Library/Preferences/com.adobe.dmp.contentviewer

Matt

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4. richardsats7219,

Aug 15, 2012 1:48 AM in reply to Matt Mullins (Adobe)

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Hello Matt,

Thanks for your reply.

I deleted the directory – problem still remains. Could this be a problem with the app connecting to Adobe AIR?

Regards

Richard

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5. Matt Mullins (Adobe),

Aug 15, 2012 11:34 AM in reply to richardsats7219

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Does your user account have Admin privileges? If not you could try promoting your user account to see if it resolves anything. When you try to launch the standalone Adobe Content Viewer app in your start menu does it just not launch? Or is there an error message?

Matt

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6. geoffmeston,

Aug 22, 2012 4:58 AM in reply to Matt Mullins (Adobe)

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I have admin priviallges and deleted the files you stated, i have uninstalled all things adobe including Air and indesign, run a reg cleaner and still the same issue

see my post here for an infrequent error message

http://forums.adobe.com/thread/1034076

It seems to be an Adobe AIr permissions issue (guessing)

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7. Ivan Mironchuk,

Aug 22, 2012 10:50 AM in reply to geoffmeston

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I ran into this yesterday at a customer site. Check first to see if you have the Adobe Content Viewer installed: /Applications/Adobe/Adobe Content Viewer.app

If it is installed, launch the application manually, then quit the application and now try your Preview from InDesign. Sometimes depending on how your tools were installed (off of an desktop image), you may need to launch the ACV once manually before it is triggered by InDesign.

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8. geoffmeston,

Aug 22, 2012 11:57 PM in reply to Ivan Mironchuk

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this did not work for me, i am on a Win7 64 bit machine

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9. richardsats7219,

Aug 23, 2012 1:41 AM in reply to Matt Mullins (Adobe)

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Hello Matt,

My account does have admin privileges – is there a solution there? The content viewer launches from my applications folder but it won't launch from InDesign.

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10. richardsats7219,

Aug 23, 2012 1:42 AM in reply to Ivan Mironchuk

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Hello Ivan,

Thanks for your reply. I tried that method you've described – still doesn't work.

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11. HiteshArty,

Aug 23, 2012 4:59 AM in reply to richardsats7219

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Hi Everyone,

I can see, for such a long time many people are facing this issue (Adobe Content Viewer won't launch on desktop in Indesign)

Friends here is the solution of this distinguished problem.

Steps: [For Window XP]

[Make sure your log-in has “Administration” rights]

Open My Computer [Window Key + E].
Open the Main Local Disk [C:].
Click on “Search” tab above.
Click on “All files and folders”.
Write “AdobeContentViewer.air” in “All or part of the file name:” Box.
Click on “Search” [Now you can see “AdobeContentViewer.air” file]
Double click on “AdobeContentViewer.air” to install it.
Select checkbox for “Desktop Shorcut”
Once it installed, open “Adobe Content Viewer” from the desktop.
Now close “Adobe Content Viewer”.
Open Indesign Application and try to “Preview” your article/work from the “Folio Overlay Panel”
I hope this will work for you.

Guys please share your experience after performing the above.

Cheers

Hitesh...

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12. richardsats7219,

Aug 24, 2012 1:05 AM in reply to HiteshArty

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Hello HiteshArty,

Thanks for your reply. I tried this solution but it didn't solve the problem.

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13. richardsats7219,

Aug 24, 2012 6:27 AM in reply to richardsats7219

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There appears to be a broken link/preference from InDesign to the Adobe Content Viewer. I've had a look in the InDesign preferences but there doesn't seem to be any settings for the DPS extension.

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14. Matt Mullins (Adobe),

Aug 24, 2012 9:53 AM in reply to richardsats7219

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Ah, great hint that it launches fine from the Applications folder. This may be a file assocation error. InDesign just tells the O/S to "Launch this .folio file with whatever app you've associated .folio files with". This should be Adobe Content Viewer.

Head to:

Control Panel > Default Programs > Associate a file type or protocol with a program

Find ".folio" in the list, double click it, choose "Browse", and choose:

C:\Program Files (x86)\Adobe\Adobe Content Viewer\Adobe Content Viewer.exe

Let me know if that doesn't work and what your file associations look like.

Matt

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15. richardsats7219,

Aug 28, 2012 2:18 AM in reply to Matt Mullins (Adobe)

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Hello Matt,

I'm on a Mac not a PC.

If I close my user profile and log in to my administrator profile I can launch the file in content viewer no problems at all. Go back to my user profile and it won't launch.

I can create a folio in the builder but it won't upload the article to Acrobat.com

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16. geoffmeston,

Aug 29, 2012 12:42 AM in reply to Matt Mullins (Adobe)

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this worked for me (almost), but .folio was not listed in the

Control Panel > Default Programs > Associate a file type or protocol with a program

So I tried creating a text file .txt and renaming to a .folio extension, then CTRL right clicking it and selecting OPEN WITH, browsing to the Adobe content viewer.exe , but it wouldn't remember the association at all. So I reinstalled the content viewer from the CS5.5 tools download, ran the CS6 patch, and then made the association...

However ... I am left with the experience that if I don't have all the folio files open when previewing it on the desktop it fails to preview and resets the file type for the .folio extension to be some windows shell. I would tell you the exact name, but i don't wnat to go through this again. grrrrrr.

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17. richardsats7219,

Aug 29, 2012 6:01 AM in reply to geoffmeston

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I've found a workaround for this issue (mac). The content viewer performs correctly in my administrator user account so I've created a local user account which I can switch to when I need to work on DPS files. My mac support team believe that the original issue on my main account might be related to an active directory network preference which they are investigating further.

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Adobe Content Viewer won't launch on desktop in Indesign CS5.5

Aug 13, 2012 5:20 AM

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