PrE-10 Will not start in Win7(x64)
Aug 13, 2012 11:32 AM
Tags: none (add) #windows_7 #problems #premiere_elements_10 #start_failureI sincerely hope this is not redundant, but I have spent days on this forum looking for answers, but with no luck. I have seen many similar questions, but none of the 'fixes' proposed are relevant, or do not work for me.
History:
I have been running PrE-10 since its release, on Win-7(32-bit). I recently had a system crash after installing Windows-8 Beta and had to wipe my hard drive and start from scratch. This time I loaded Win-7 (x64). All my original apps I had stored on an external drive. Some re-installed, some not. I had to re-download PSE-10, and PrE-10 as 64-bit apps.
PSE-10 and the associated Organizer, work fine as before. PrE-10 however does not start. I get the splash screen, with the options of NEW, OPEN and Organizer. Of these, only Organizer opens. The other two options either bring up a Windows Error box 'Pre-10 has failed to start', or it just sits and does nothing.
It is not a system limitation as I have far more than the requirements needed to run it and as I said, it worked fine in the 32-bit version, and nothing else has changed (that I have input), so I am baffled.
As I said, I have done many of the proposed fixes I have seen on the forum, if they are pertinent to my system, and even some that were not. I have now completed the reinstallation of most of my applications, and so far only PrE is causing a problem, but it is very important to me as I am working on a project that requires it.
I have done a Belarc report, but I do not see a link to upload it. I see links for images, videos, tables and weblinks, but nothing for files (pdf). I will attempt to load it as an image and see if this works. I do not want to post it as text or HTML as it is 7 pages long! (Nope, it does not insert). Perhaps someone can tell me how to upload the file.
Here is a system summary:
| OS Name | Microsoft Windows 7 Ultimate |
| Version | 6.1.7601- Service Pack 1 Build 7601 |
| Other OS Description | 64-bit |
| OS Manufacturer | Microsoft Corporation |
| System Name | DOUG-IQ775 |
| System Manufacturer | HPQOEM |
| System Model | SLIC-CPC (TouchSMart IQ-775) |
| System Type | x64-based PC |
| Processor | AMD Turion(tm) 64 X2 Mobile Technology TL-58, 1900 Mhz, 2 Core(s), 2 Logical Processor(s) |
| BIOS Version/Date | American Megatrends Inc. 5.15, 11/26/2007 |
| SMBIOS Version | 2.4 |
| Windows Directory | C:\Windows |
| System Directory | C:\Windows\system32 |
| Boot Device | \Device\HarddiskVolume1 |
| Locale | United States |
| Hardware Abstraction Layer | Version = "6.1.7601.17514" |
| User Name | DOUG-IQ775\DOUG |
| Time Zone | US Mountain Standard Time (AZ) |
| Installed Physical Memory (RAM) | 4.00 GB |
| Total Physical Memory | 4.00 GB |
Current Available Physical Memory 1.68 GB
| Total Virtual Memory | 8.00 GB |
| Available Virtual Memory | 5.32 GB |
| Page File Space | 4.00 GB |
| Page File | C:\pagefile.sys |
STORAGE
| USB Flash Memory, s/n 001D0F1FCF2DC8C08406020B, rev 1.00 | |
| Generic Flash Disk -- drive 8, 8GB s/n 03483DBB, rev 8.07 | |
| WDC WD16 00BEVS-60RST0 -- drive 7, 160GB s/n WDC WD1600 WD-WXC108351497 | |
| Generic CF Reader -- drive 5, s/n 058F12M111B, rev 1.01 | |
| Generic SM/SD/MS Reader -- drive 6, s/n 058F12M111B, rev 1.00 | |
| Century EX35SW4_SB4-A USB Device -- drive 1, s/n 011E011D3B, rev 0100 | |
| Century EX35SW4_SB4-B USB Device -- drive 2, s/n 011E011D3B, rev 0100 | |
| Century EX35SW4_SB4-C USB Device -- drive 3, s/n 011E011D3B, rev 0100 |
Century EX35SW4_SB4-D USB Device -- drive 4, s/n 011E011D3B, rev 0100
HARD DRIVES
| c:/D:(NTFS on drive 0) * | 500.11 GB | ||
| k: (NTFS on drive 7) | 160.03 GB | ||
| w: (NTFS on drive 1) | 250.06 GB | ||
| x: (NTFS on drive 2) | 250.06 GB | ||
| y: (NTFS on drive 3) | 250.06 GB | ||
| z: (NTFS on drive 4) | 250.06 GB |
WDC WD16 00BEVS-60RST0 USB Device [Hard drive K:] (160.04 GB) -- drive 7, SMART Status: Healthy
| WDC WD50 00AAKS-65TMA SCSI Disk Device (500.10 GB) -- drive 0, s/n WD-WCAPW3069745, SMART Status: Healthy | |||
| Drives new – drive encryption |
Memory Modules c,d
1660.37 Gigabytes Usable Hard Drive Capacity
914.49 Gigabytes Hard Drive Free Space
CD/DVD
TSSTcorp DVDR/RW TS-T632L ATA Device [Optical drive]
Software Versions & Usage
i Adobe Download Assistant
i Adobe Help
i Adobe Photoshop Elements Editor Version 10.0
ı i Adobe Photoshop Elements Version 10.0
ı i Adobe Premiere Elements Version 10, 0, 0, 0
i Adobe Systems Incorporated - Elements Organizer Version 10.0
ı i Adobe Systems Incorporated - ElementsAutoAnalyzer Version 10, 0, 0, 0
Adobe Reader and Acrobat Manager Version 1.5.7.0
i Adobe Reader Version 10.1.3.23
i Adobe Systems, Inc. - Shockwave Flash Version 11,3,300,270
ı i Adobe Updater Startup Utility Version 2.2.0.2 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)
ı i Adobe® Flash® Player Update Service Version 11,3,300,270
i Amazon MP3 Downloader Version 1.0.0.0
i Any Audio Converter Application Version 3, 3, 8, 1
i Any DVD Converter Application Version 4, 0, 1, 1
ı i Apple Inc. - QuickTime QuickTime 7.7.2 (1680.56)
ı i Apple Push
i Apple Software Update Version 2.1.3
ı i Belarc, Inc. - Advisor Version 8.2g
i Canon IJ Driver Uninstaller Version 1.2
i Canon IJ Utility Uninstaller Version 1, 3, 0, 0
ı i CANON INC. - CNSLMAIN.EXE Version 1, 4, 3, 0
i CANON INC. - MP Navigator EX Version 1, 0, 7, 0
i CyberLink - CLDownloader Version 2.3.0.2715
i CyberLink - DZM Version 2.05.3206
ı i CyberLink Corp. - PowerDirector Version 9.0.0.2930
ı i Google Chrome Version 21.0.1180.75
ı i Google Update Version 1.3.21.103
ı i GSpot Codec Information Appliance Version 2, 7, 0, 1
ı i Igor Pavlov - 7-Zip Version 9.20
ı i INR Desk Version 2.0.0.0
ı i Microsoft Corporation - Internet Explorer Version 9.00.8112.16421
ı i Microsoft Corporation - Windows Installer - Unicode Version 5.0.7600.16385
Microsoft Corporation - Windows® Search Version 7.00.7600.16385
ı i Microsoft Malware Protection Version 4.0.1526.0
i Microsoft Network Inspection System Version 4.0.1526.0
ı i Microsoft Security Client Version 4.0.1526.0
i Microsoft ® Windows Script Host Version 5.8.7600.16385
ı i Microsoft® .NET Framework Version 2.0.50727.4927
i Microsoft® .NET Framework Version 3.0.6920.5011
i Microsoft® .NET Framework Version 4.0.31106.0
ı i Microsoft® CoReXT Version 7.250.4232.0
ı i Microsoft® Windows® Operating System Version 12.0.7600.16385
i OpenOffice.org 3.4 Version 3.04.9590
i OpenOffice.org Base Version 3.04.9590
i OpenOffice.org Calc Version 3.04.9590
i OpenOffice.org Draw Version 3.04.9590
ı i OpenOffice.org Impress Version 3.04.9590
i OpenOffice.org Math Version 3.04.9590
i OpenOffice.org Writer Version 3.04.9590
i OpenOffice.org Writer(Web) Version 3.04.9590
ı i Orbitdownloader.com - Orbit Downloader Version 4, 1, 1, 1
i PlotSoft L.L.C. - PDFill PDF Editor with FREE PDF Writer and PDF Tools Version 9.0.0.9
i PlotSoft LLC - PDFill FREE PDF and Image Writer Version 9.0.0.9
ı i Realtek - ReStart Application Version 500, 1001, 719, 2007
ı i Realtek - RtlService Application Version 700, 1004, 1207, 2009
ı i RichVideo Module Version 2.0.1.5417
i Safer Networking Limited - Secure Shredder Version 1.9.0.0
i Safer Networking Limited - Spybot - Search & Destroy Version 1, 5, 2, 0
i Safer Networking Limited - Spybot - Search & Destroy Version 1, 6, 0, 30
i Safer Networking Limited - SpyBot-S&D Version 1, 6, 2, 0
ı i Safer Networking Ltd. - Spybot - Search & Destroy Version 1, 6, 0, 0
i SmartSound Sonicfire Pro Version 5.7.1
i Sun Microsystems, Inc. - Java(TM) Platform SE 6 Version 6.0.0.105
i The Audacity Team - Audacity® Version 1,3,13,0
Can anyone help me get this app going... please!!![]()
Thanks in advance!
DN


