I have many issues with Pre9, but I'll start at the beginning. I have installed Pre9 on my iMac and have successfully created a few short "test" videos with it, but it just doesn't seem right to me. When I launch the program, after the initializing information passes, the opening screen is an empty white screen with nothing but a menu bar at the top. Is this right? It doesn't seem right to me.
Secondly, when I drag a clip onto the timeline, the timeline turns into an almost unrecognizable jumble of red & yellow lines. It's nearly impossible to place a clip where I want it.
In the past I've used Pinnacle Studio 11 on my PC and was able to easily make videos with menus without any fuss, but Pre9 has driven me nuts since converting to an iMac. Is it the program, the installation or me?
I find this program very frustrating.
What video card do you have on your Mac?
On a PC, what you describe is usually due to the video driver. In that case, the suggestion is to go to the nVidia, or ATI/AMD Web site and then download and install the latest. IIRC, on a Mac, the updated video drivers are installed, when one updates the Mac OS. Have you updated your Mac OS from Apple's site? If not, that would be my first step.
Good luck, and wish that I knew more about Mac's.
Macs automatically updated everything, Bill. So if Den is connected to the internet, he/she has all of the updates for the operating system.
But version 9 also had some Adobe updates, and he/she may not have gotten those.
Thank you for that info. That was what I had understood, so the OS update should also update the video driver too.
Appreciated, as I can always learn something new regarding Mac's.
I checked for updates & patches and found only one patch on the Adobe site. I seem to recall that it mentioned something about "crash on exit" which is something I was experiencing, so I installed it. I haven't crashed on exit since, but the blank white screen after initializing sure doesn't look right. Is this normal? I must open a project in order to see a workspace. Also the crazy coloration in the timeline while dragging a clip is a major headache. I'm a recent convert to the Mac world, so I thought of video drivers too. I don't know all that much about Macs (yet), but I thought "drivers" were a PC thing??
Thanks to all who are contributing to this question. I found out how helpful Adobe's online chat help is earlier today... thanks for the paid phone support number Adobe!