I have this wird problem. I create a pdf folio and when i scroll down within an article gets stuck between pages or appears only part of another page and then returns and dont let me go down.
• only go down at second attempt
• only happens in pages with MSO or scrollable frames
• if i create the same folio in jpg it works fine
Thanks in advance
I've installed de v23 and the problem isn't solved. Still get stucked between pages. I really need to use pdf folio and doesn´t seem to work one more time.
You didn't find the solution for this problem. This is not right, how can you guys sell a functionality that doesn't work? When do you think this problem will be fixed?
If you have a Professional or Enterprise subscription, you can use the DPS App Builder to create a custom version of the Adobe Content Viewer that works with v23 folios.
If you use that custom Adobe Content Viewer to view a v23 folio, this problem should be resolved. If you don't have a DPS subscription, you'll have to wait until Apple approves the new version of the Adobe Content Viewer in the App Store, most likely in a week or so.
Hi Bob, I think I got a worse case of the same issue:
After several (semi)successfull jerking page turns, Adobe Viewer crashes.
Actually, it crashes anyway, sooner or later, depend (seemingly) on how many pages were turned, how often, how many pages are in article and whether this article has interactive elements.
The iOS logs these crashes as "jettisoned", so it looks like Viewer starts requesting extra memory faster than usual, iOS suspects memory leak and just kills it.
This happens even when there are no other applications running, and iPad has been just power cycled (rebooted). All iPads (1,2 and 3) are affected, OS version is 5.1.1 everywhere, none jailbroken.
What's worse, when Viewer crashes like that, it seems to remember the last viewed problematic page, so after app close and restart, even after iPad power cycle, Viewer crashes on launch and cannot be used anymore.
In this case, crash report lists the reason as "com.adobedigitalContentPreviewTool failed to launch in time", and the only way to get it working again is to completely reinstall the Viewer and re-download the issue.
My team is working on an interactive multimedia encyclopedia project, we use Viewer for pilot and plan to purchase subscription once the preview is approved by customer. But now we got stuck when it's almost done, and I am no longer sure we chose right technology and platform. I just can't understand where we crossed the line, this is especially frustrating.
I got two questions to Adobe support:
1. Do these free Content Viewer crashes mean that paid customized Viewer will crash too?
2. Are there any known best practices / workarounds / known limitations (other than 1024x1024 image size) to design multi-page multi-article interactive + PDF publications that would not cause Viewer to crash?
If you create a costum version it's more or less the same behavior that we've had in the previous version. The diference is that if the user dont activate de MSO object it seems that everything its ok. But if the MSO gets activated then it gets stuck between pages and it looks like you've reached the end of the article because it turns grey.
what should i do?
thnks in advance
I tried both ways and doesnt work with some diferences:
if the user dont activate de MSO object it seems that everything its ok. But if the MSO gets activated then it gets stuck between pages and it looks like you've reached the end of the article because it turns grey.
Can you please send me a copy of your InDesign source documents? We couldn't see the article getting stuck between pages, nor could we see the grey screen. You can mail me at firstname.lastname@example.org.
I confirmed this is an issue with activated MSOs when scrolling in PDF articles. Unfortunately the fix for that was too risky to get into release 24, and we'll be addressing it in release 25.
bad news. When do you think the V25 will be released?
I dont understand how can you sell a funcionality that we cant use.
I use adobe products for a long time but i'm disappointed with all of this.
I really should have added one more note that may be useful: this only impacts viewers that have pinch and zoom enabled for PDF articles. To completely remove all of these problems you can build a custom viewer using App Builder that doesn't have pinch and zoom enabled. That will even work in v22 viewers.
Apologies for not mentioning this before. I have no idea why I forgot this part.
I tested two files and i've created a app for testing and it works.
Half problem solved. Now i have to wait for the v24 release to enable pinch and zoom pdf.
Thanks Neil for your help.
May have another work around for this PDF problem. I found that when I imported my pages individually and set them to PNG it stopped them from sticking. This is only useful if you have a few sticky pages and not an entire issues worth.
The problem is specific to PDF articles, so yes, if you switch to PNG the problem won't happen.
Disabling PDF zooming should also remove all the problems, so if you're still seeing it I'd like to know why. Would you mind packaging up just that article's InDesign source files and sending them to me? email@example.com.
I get that, Neil, I was simply hoping it could be added to the generic Content Viewer...
But on a wish list, this one's far, I would prefer have the sticky pages' bug gone, as the zoom function is sometimes very important to have...