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LarryTheHub
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Lightroom 4 - Locks up when rating photos

Aug 27, 2012 10:14 PM

Tags: #mac #lockup #ratings #lightroom4 #4.1 #lock-up

I just upgraded from Lightroom 3 to 4. Every time I attempt to select photos using the star ratings the app locks up and never returns (I get the eternal, apple, rainbow spinning wheel.). I have a new MacBook Pro purchased in Jan 2012. All other applications continue to operate fine, which indicates this is an Adobe Lightroom issue to me.

 

I have re-installed the application from my orinial download. It seemed to work for about 3 seconds and then it locked up just like before. I let it run for 45 minutes (while I was waiting for Adobe help, that never came) and finally gave up.

 

The only way to get back into Lightroom is to Force Quit and start over. The good news is the Force Quit does not seem to cause any loss of work. The bad news is selecting the highest rated photos is a basic functionality that I depend on.

 

Has anyone else experienced this? Any thoughts on fixing it?

 
Replies
  • Victoria Bampton
    4,831 posts
    Apr 1, 2008
    Currently Being Moderated
    Aug 28, 2012 8:12 AM   in reply to LarryTheHub

    Hi Larry.  It may be taking some time to churn through and check your previews cache, metadata status, etc. after upgrade.  A lot of the early reported disappeared by themselves when LR was left to its own devices for some time.

     

    If that's not it, there are a few other things we can try:

     

    1.  Trashing preferences - including the LR3 and any other old ones often does the trick.

    2.  Corrupted presets have been causing issues in some cases, so we could rule those out.

    3.  If it's not a big catalog and all of the photos are available, deleting and rebuilding the preview cache solves a multitude of weirdness.

     

    And if none of that does the trick, we can explore a few other options.  Would you like a hand with any of those steps?

     
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  • Victoria Bampton
    4,831 posts
    Apr 1, 2008
    Currently Being Moderated
    Aug 29, 2012 5:23 AM   in reply to LarryTheHub

    No, I'm not on the payroll, but I'm really pleased to help.

     

    The Temporary Import Data files - just check the dates they were created.  If you have 8 of them, they may be quite old, in which case it's unlikely to be a factor.  If they're that old, you can probably delete them or shift them into your backup folder.

     

    Let's give up on letting it run if it's been going overnight, and let's try preference files first.  I've added instructions to my knowledgebase here: http://members.lightroomqueen.com/index.php?/Knowledgebase/Article/Vie w/1148/198/how-do-i-delete-the-lightroom-preferences-file  Move any preferences you can find in that location, even if they're for older LR versions.

     

    Also, tell me exactly what you're doing when it locks up.  Are you viewing Grid, or Loupe, or what?  And does it lock up when you click a particular screen element (i.e. a star) or when you press a key, or what?  And how many photos in the catalog too?

     
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  • Victoria Bampton
    4,831 posts
    Apr 1, 2008
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    Aug 29, 2012 9:13 AM   in reply to LarryTheHub

    No worries.  Nearly the end of the day here in the UK, but I'll be back online in the morning, if no one else jumps into the breach in the meantime.

     
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  • Victoria Bampton
    4,831 posts
    Apr 1, 2008
    Currently Being Moderated
    Aug 31, 2012 9:42 AM   in reply to LarryTheHub

    Hi Larry, sorry for the delay, I got caught up with another issue.

     

    So just to clarify, if you DON'T select anything from the Filter pop-up, will it allow you to use the other filters?  I'm wondering if perhaps your Filter Presets are corrupt.

     

    Ok, next port of call, while I'm waiting to hear back on the possible preset - if you start a clean catalog (File menu > New Catalog) and just import a few photos, does that work without locking up?

     
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  • Victoria Bampton
    4,831 posts
    Apr 1, 2008
    Currently Being Moderated
    Aug 31, 2012 12:23 PM   in reply to LarryTheHub

    LarryTheHub wrote:

     

    When I go into the app the  drop down box titled "Filter:" in the develop mode is set on "Filter No" so I cannot filter at all until I make a selection and doing so causes the issue.

     

    Press the word filter to show the other options, or use the filters at the top of the grid view instead. Those presets are a definite suspect.

     
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  • Victoria Bampton
    4,831 posts
    Apr 1, 2008
    Currently Being Moderated
    Sep 4, 2012 11:05 AM   in reply to LarryTheHub

    Hi Larry.  Sorry, I seem to keep missing you!

     

    Ok, let's try a clean user account, as that rules out lots of issues in one go.  Do you know how to start a clean Mac user account?  It only needs to be temporary, we can delete it once we've got your normal account working.

     
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