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PIOLHALEO
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adobe presenter 8 : problem with video playback

Aug 31, 2012 9:11 AM

when I import a video ( flv, mp4.. - it doesn't matter ) I can see the video when I preview my slide but I can't see the video when I publish the presentation. Help !!

2106 Views   11 Replies   Latest reply: Brian S Friedlander, Sep 15, 2012 9:35 AM
 
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  • Mukul_Adobe
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    1. Mukul_Adobe,
    Aug 31, 2012 10:02 AM   in reply to PIOLHALEO
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    Hello,

     

    This issue can arise if flash security settings are not set.

    Can you please goto following link and provide the root folder / directory as the trusted location. (e.g.: Click 'Add Location' and type 'C:\' and confirm)

    http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager04.html

     

    Once done, play the content again and check if video plays.

     

    Regards,

    mukul

     
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  • PIOLHALEO
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    2. PIOLHALEO,
    Aug 31, 2012 10:54 AM   in reply to Mukul_Adobe
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    The global security panel for flash on the macromedia website does not let me select a folder but only individual files. I selected all the files in the folder where I published my presentation and it did not help. Why would I be able to preview the course correctly and it would be missing the videos when I go and publish it ?

     
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  • mkalyanp
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    3. mkalyanp,
    Aug 31, 2012 11:09 AM   in reply to PIOLHALEO
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    Hi

     

    When we preview, the published output is in a temp location and is a trusted folder for flash player. Hence you are able to view it.

    in order to view the published presentation, since the user can publish the presentation anywhere the user himself has to set the global security settings.

     

    in the flash global security settings panel please type C:\ and click on confirm

     

    Please see if this works

     

    Thanks

    Mahesh Nayak

     
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  • vedo13
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    4. vedo13,
    Sep 5, 2012 2:29 PM   in reply to mkalyanp
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    I have a similar problem as well.  I import an .mpg movie clip to my ppt presentation using Presenter 8 import video function.  When I preview the slide, I can hear audio, but I cannot see video.  When I try to re-import the video to the slide, the program tells me there's already video on it, and do I want to replace it?  What is more, there are other videos (same file type) that when I want to import them to the slide, it appears to import, but then there's nothing visible on the slide after the process.  I click on "audio edit" and the audio track comes up, but nothing visible on the screen.  Any ideas??

     

    Many Thanks!

    Vedo

     
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  • Jorma Jennings
    1,249 posts
    Jul 5, 2007
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    5. Jorma Jennings,
    Sep 6, 2012 8:46 AM   in reply to vedo13
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    I know I posted this in another thread, but it seems to be relevant here as well:

     

    Try converting your video to FLV before inserting it into the presentation. The inline converter in Presenter is... well... simple. I've never had much faith in it and prefer to use the Adobe Media Encoder, http://www.adobe.com/support/downloads/product.jsp?product=160&platfor m=Windows, or something like the AVS Video Converter, http://www.avs4you.com .

     
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  • Brian S Friedlander
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    6. Brian S Friedlander,
    Sep 8, 2012 11:16 AM   in reply to mkalyanp
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    I tried this but my videos are not published when using Presenter 8

     

    Brian

     
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  • Brian S Friedlander
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    7. Brian S Friedlander,
    Sep 8, 2012 11:34 AM   in reply to PIOLHALEO
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    Did you get Presenter 8 to work? I am having the seem problem- It previews correctly but when published all is hear is the audio

     

    Brian

     
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  • mkalyanp
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    8. mkalyanp,
    Sep 9, 2012 8:37 PM   in reply to Brian S Friedlander
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    Hi Brian

     

    Can you please convert the video to MP4 format and then try to import it into presenter?

     

    Mahesh

     
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  • Brian S Friedlander
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    9. Brian S Friedlander,
    Sep 10, 2012 5:26 AM   in reply to mkalyanp
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    Hi Mahesh

     

    When I use the Record Video feature in Presenter I can see the video and my slides in PP when I preview it but when I Publish the slide deck with the video I get a Blank screen and I can only hear the audio

     

    Thanks

    Brian

     
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  • mkalyanp
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    10. mkalyanp,
    Sep 10, 2012 6:18 AM   in reply to Brian S Friedlander
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    Hi Brian

     

    Sorry for the inconvinience.

    Can you please mail me the package so that I can have a look at the video?

    Also can you please try converting the video to MP4 format and then try to run it?

     

    Also I wanted to know this.

    Did you record the video using the Presenter video creator tool and exported that to presenter or is it any other video?

     

    Would help us solve the issue if you could mail me the video my email id is mkalyanp@adobe.com

     

    Thanks

    Mahesh nayak Kalyanpur

     
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  • Brian S Friedlander
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    11. Brian S Friedlander,
    Sep 15, 2012 9:35 AM   in reply to mkalyanp
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    Thanks for your help - it turned out I needed to update my video card drivers and now al is working fine

     

    Brian

     
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