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The Mac CS6 "Serious Error" thread

Jun 3, 2012 9:12 AM

  Latest reply: briantho, Apr 14, 2013 12:40 AM
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  • Currently Being Moderated
    Aug 21, 2012 11:45 AM   in reply to ExactImage

    ExactImage wrote:

     

    Kevin,

     

    Thanks for the feedback.

     

    I do undertand the time it takes fix software - and the importance of getting repeatable steps - I was a software engineer for 20 years, and certianly liked the feedback I got from beta testers. 

     

    I trust you know that there are a few additional people here willing to beta test your fixes prior to releasing it out in to the wild again

     

    Sure. As a former software guy, thanks for understanding our position. I know how frustrating waiting for a fix is.

    Our beta program is only open prior to ship, so we'll have a new one opening soon for our next version. Don't worry, our engineers are going to test the heck out of this one.

     
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  • Currently Being Moderated
    Aug 23, 2012 11:55 AM   in reply to Kevin Monahan

    Yesterday I started experiencing the "tightykilt" error out of the blue. It began in Media Encoder (CS6). Now it's occuring in Premiere Pro. I can't even save a project at the moment because the error is coming up. I didn't change or update anything on my system over the past week or so. (Running Lion. Latest version of all CS6 Production Suite apps.) My machine is a late 2009 27 inch iMac.

     

    I'm going to reinstall CS6 and try again.

     

    Hope you guys can get to the bottom of this asap!

     
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  • Currently Being Moderated
    Aug 23, 2012 3:56 PM   in reply to Ath1983

    Ok, I think I was receiving the error because my OS and APPs drive had only 12MBs of free space!  (A friend installed a huge game on the drive without telling me.)

    Now that my drive has lots of free space again, the error does not seem to be appearing.

     
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  • Currently Being Moderated
    Aug 25, 2012 9:46 PM   in reply to Kevin Monahan


    Kevin Monahan wrote:

     

    If you are having trouble with relinking and rendering media, please create a separate post so we can work on that problem on its own.

     

    Thanks!

     

    Hi Kevin,

     

    I created a CS6 Takes my After Effects Comps Offline thread back in May.  Should I start it all over, making it less unruly?  ;-)

     

    jk,

     

    g

     
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  • Currently Being Moderated
    Aug 28, 2012 1:08 PM   in reply to tinklevision256

    [/Volumes/BuildDisk/builds/tightykilt/PremierePro/UIFramework/Make/Mac /../../Src/TimeBarControl.cpp-170]

     

    The latest cause for lock up. This is really becoming a problem for me.

     
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  • Currently Being Moderated
    Aug 28, 2012 1:18 PM   in reply to tinklevision256

    [/Volumes/BuildDisk/builds/tightykilt/shared/adobe/MediaCore/VideoFram e/Make/Mac/../../Src/VideoFrameFactory.cpp-233] And now this.

     
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  • Currently Being Moderated
    Aug 28, 2012 1:40 PM   in reply to tinklevision256

    Sorry about that. Please create a bug report, so we can work on a fix: http://www.adobe.com/go/wish

     
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  • Currently Being Moderated
    Aug 31, 2012 1:48 PM   in reply to needles27

    My error is:

     

    [/Volumes/BuildDisk/builds/tightykilt/shared/adobe/MediaCore/ASL/Found ation/Make/Mac/../../Src/DirectoryRegistry.cpp-283]

     

    -Somebody said that I should verify my permissons, but that did nothing.-

     
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  • Currently Being Moderated
    Aug 31, 2012 3:14 PM   in reply to lebucca

    I am finding that on certain projects after a short while PP will just freeze, I then have to force quit, as it hangs when I try to close the program. When I try to shut down my computer, it also hangs, forcing me to do a Forced Shut down. I have re-installed Pemiere Pro 6, and also trashed all preferences, but the issue persists. I did notice that when I was going though the de-installation process, it asked me to quit out of Premiere pro + Dynamic Link manager, even though I had already forced quit out of the program.

     

    I am certainly noticing issues are exaggerated when I am animating stills, often there will graphics glitches in exports containing stills. In general I am finding the system to be really unstable, in a way that I have never experiancd before (I have been using for over a year now from 5.0 onwards.)

     

    I have a 12 Core 2.66 Mac running Mountain Lion.

     
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  • Currently Being Moderated
    Aug 31, 2012 4:13 PM   in reply to tinklevision256

    I am certainly noticing issues are exaggerated when I am animating stills, often there will graphics glitches in exports containing stills.

    For the issues with the Still Images, what are their general pixel x pixel dimensions?

     

    Though CS 6 can handle larger Still Images, than some earlier versions, and can Scale better with MPE/CUDA, a bunch of extra pixels can strain systems, as there will be processing overhead used.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Aug 31, 2012 4:44 PM   in reply to Bill Hunt

    Hi Hunt.

     

    Actually the job I am currently working on, features some Time Lapse Pro Res files at 5,184 x 3,456 in dimension. These were converted from the still image sequences using QuickTime 7. I have always done this (Export at full image size) since my Final Cut days, enabling me to be to animate and zoom into the image.

     

    In dealing with stills in general, I have never found a document that stipulates what the ideal size/characteristics should be for Premiere Pro, when importing still images, then maybe I haven't looked hard enough.

     

    Thanks for your response.

     
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  • Currently Being Moderated
    Aug 31, 2012 4:50 PM   in reply to tinklevision256

    ...That said, right now I have removed Files from the sequence, and I am still getting lock up. I working with MXF files, no audio, from the C300. I get half-way the through the sequence and the entire project just freezes. I am running a Quadro 4000 card for what its worth, with the latest Cuda Drivers.

     
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  • Currently Being Moderated
    Aug 31, 2012 5:08 PM   in reply to tinklevision256

    For Still, I Scale mine in PS to exactly what I need. In most cases, that will match the Frame Size of the Project, but when I need to Pan on a Zoomed out Image, I will calculate how many pixels I need. If it is only a Pan (no Tilt), I will even Crop the unused vertical pixels. As some of my Projects have thousands of Still Images, that keeps the processing overhead down.

     

    There are, however, different workflows. Some people, and especially as of CS 5 and MPE/CUDA, who like to do the Scaling in PrPro (the Scaling algorithms were greatly improved), and use Scale to Default Frame Size.

     

    I just like keeping that overhead down, and have never had an issue.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Aug 31, 2012 5:12 PM   in reply to tinklevision256

    I'm using quite a few (15-20) very large Tiffs in my one hour programs and ran into some crashing issues.  Usually there are only 6-12 in one continuous sequence, so once I have them animated into a usable sequence I render and export that piece of the show then replace the stills with the resulting video.  By doing that I've basically eliminated the serious error issue or at least gotten it down to 1 or 2 a day, which is still better than when I was using FCP 7 and limited to stills 1920 x 1080.  If I have only 3 or 4 stills, I'll leave them on the timeline.

     

    Video in my sequences is a combination of Canon 5d MarkIII & 60D, and DVCPROHD 1080/60i, 720P/30 and XDCAM EX-3 1080/29.97i.

     

     

    Hope that helps...I have no clue why my system is working.  I also, have on the average a half dozen time lapse sequences, though most of the ime these are video timelapses rather than from stills so they are the timeline format size.

     

    thx...jw

    MAC PRO 2 x 2.93 GHz 6 Core

    12 GB 1333 MJZ DDR3 Ram

    Kona 3 card

    Quadro 4000 graphics card

    OS 10.7.4

    CS6.0.1.31

    Video drive Apple XServe raid

    plus 2 TB G-raid & 3, 2 TB internal 7200 RPM drives

     
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  • Currently Being Moderated
    Sep 5, 2012 8:29 AM   in reply to jwffvm

    I have gotten many Serious Error's as well.  Here is a list of how I get those errors:

     

    1) Creating Metadata in Project Bin - When I am adding comments/descriptions to a clip, if I happen to scroll via my mouse, PP crashes and I get the Serious Error message.

     

    2) Loading a RED/ProRes project with about 15,000 clips - Sometimes Premiere will crash while trying to load the Media.  This is my Master Project consisting of clips from 5 filmers.  It will load fine sometimes, but crashes about half the time.  A trend I've noticed is if I'm using a different program while PP is trying to load media.

     

    3) Project Managing clips - While trying to create a Trimmed project with RED files, Premiere will give me the error message after analyzing the project and when it begins trimming.  Copying files to new location seems to work fine.

     

    4) While trying to link media - In some cases, when I'm trying to link media that is offline (specially .R3D files), I will get the error message.

     

    Myself and my other editors have all been getting these issues, on different machines.  It is getting to the point where it is very tough to accomplish edits when even loading the project will crash PP.  We all get other errors and crashes that don't give us the "Serious Error" message, but I'll save those for a different thread.

     

    My specs are:

    Mac Pro

    OSX 10.6.8

    11GB RAM

    NVIDIA GeForce 7300 GT

     

    I am running on an older machine that doesn't support CUDA and am running MPE via software only.  I haven't been getting as many "playback" bugs as other users here.

    It looks like we are all hoping for more updates as soon as they are available.  I would much rather be updating PP every week and hope for fixes rather then continue working with all bugs/crashes for another "X" amount of time.  Can anyone give us a timetable for when the next update will be available?

     

    Thanks.  This discussion has been very informative.

     
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  • Currently Being Moderated
    Sep 8, 2012 9:52 PM   in reply to needles27

    I've recently gotten the "serious error" window on one of my projects. This happens immediately after Premiere opens the project. I'm on the retina macbook pro.

     
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  • Currently Being Moderated
    Sep 9, 2012 5:52 AM   in reply to abcdlee21

    v6.0.2 - I just got a Serious Error dialog while keywording.  

     

    Rebooted & wait for everrything to load.  Tap the space bar by mistake, Pr takes off playing audio with no video movement, the mouse moves but I can't click on anything.  The keyboard no longer responds and the mouse moves but won't click.  Have to force power off using the power button.

     

    Reboot - everything works normally.

     

    < sigh >

     

    We do get the occasional glitch from premiere pro on the windows 7 systems but nothing like we're getting on the Mac, yet Adobe software is the only one crashing on the Mac, whereas everything else seems solid. 

     
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  • Currently Being Moderated
    Sep 9, 2012 6:30 AM   in reply to ExactImage

    Good news bad news story for me as I'm sure it is for most.

     

    Generally before the update my system was running pretty well with 2 or 3 serious errors a day.  Not terrific but workable.  After installing update opened new 1080/60i project loaded about 50 GB of clips from an XDCAM ex 30 p shoot to screen.  Every time I'd attempt to screen a clip it crashed with the serious error.  Happened 3 times in a row, so I made a new sequence in 30p and all worked fine.  Filed bug report.

     

    Went back to work in another 1080/60i project that I was about 15 minutes into.  Laying down VO (wav) recorded in Audition.  Inserted 3 or 4 cuts then started crashing as I attempted to listen to the next VO clip.  Again this happened 3 times in a row(that seems to be my attention span). Filed big report.

     

    Trashed preferences, restarted, repaired permissions and work for 8 more hours with no issues!  I have no clue.

     

    Thx....jw

     

    MAC PRO 2 x 2.93 GHz 6 Core

    12 GB 1333 MJZ DDR3 Ram

    Kona 3 card

    Quadro 4000 graphics card

    OS 10.7.4

    CS6.0.1.31

    Video drive Apple XServe raid

    plus 2 TB G-raid &amp; 3, 2 TB internal 7200 RPM drives

     
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  • Currently Being Moderated
    Sep 9, 2012 7:12 AM   in reply to tinklevision256

    Good news for me. I decidied to re-install entire system from scratch. This has (for now at least) made my system stable. Crashes have reduced considerably. I still get the serious error every so often, but I can live with it.

     
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  • Currently Being Moderated
    Sep 9, 2012 9:13 AM   in reply to tinklevision256

    Actually scratch that. Once again I have an issue with a still image. I imported a Tiff thats 2000 x 2000 in dimension at 72 dpi RGB. The moment I start to play with it, the program screen just goes black. When I quit Premiere it hangs and then I have to force quit.

     

    Anyone else having similar issues? Could it be an issue with my Quadro 4000 ?

     
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  • Currently Being Moderated
    Sep 9, 2012 9:19 AM   in reply to tinklevision256

    Additionally, when this happens it looses connection with all preview files, so I have to re-render the entire sequence.

     
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  • Currently Being Moderated
    Sep 9, 2012 10:41 AM   in reply to tinklevision256

    I too have a quadro 4000, but am having relatively good luck using huge stills with effects.  If I have more than two in a row or relatively close proximity I export the timeline for that section so it becomes video.  In this particular show also have a couple minutes of up-resed SD footage (thru Kona 3 card) with several layers of treatment and so far haven't seen a problem.

     

    That is other than the one I mentioned in an earlier post of laying down prerecorded VO.  So far today no errors.

     

    JW

     
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  • Currently Being Moderated
    Sep 10, 2012 4:13 PM   in reply to jwffvm

    OK...I spoke too soon...more than a dozen serious error crashes today....all while I was screening a clip in the project through the browser by double clicking it then playing to select in and out points...this is a consistent cause that has happened a dozen times today.

     

    I submitted a bug report, trashed preferences/restarted/used house cleaner in Digital Rebellion Pro Maintenance Tools...restarted, searched for corrupt clips and found that all of my clips were on the corrupt clip list...so what value is that?

     

    This is a 1080/60i timeline with mostly XDCAM EX clips 1080/60i, a 4 or 5 1080/30P clips from a canon 5D and a couple of gopro 1080/30p clips.  I exported all stills to video, exported the upressed shots to a single video track and don't know what else to try.

     

    I was going along pretty smoothly until this update, so now I guess I'm paying...

     

    I guess I just had to vent a little with I'm sure no help to fix this issue until the geniuses at Adobe can appy themselves to solving these an many other problems.  Perhaps they should be working on Premier Pro instead of the "Adobe Anywhere" project.  Maybe in the cloud on their super-duper servers there won't be any problems with "serious error".  Right! and if you believe that, I have a little piece of swamp land on Mars to sell.

     

    thx...jw

     
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  • Currently Being Moderated
    Sep 10, 2012 4:44 PM   in reply to jwffvm

    jwffvm, have your tried creating a NEW sequence and then copy and pasting the old one into it? I was getting the MEDIA LOADING on a lot of my clips after the update. After bringing it into a new sequence all was fixed.

     
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  • Currently Being Moderated
    Sep 10, 2012 8:07 PM   in reply to lasvideo

    Coincidentally right before I shut down this afternoon I made a new sequence to finish the last 8 minutes of the show, but didn't have a chance to do much.  I'm shooting for the next 10 days so won't have a chance to try the fix for awhile.

     

    Since my crashes were occurring just viewing clips from the browser or project, I wasn't convinced the sequence was the culprit, but will definitely give it a try.

     

    I'll let you know in a couple of weeks how it went and thanks very much for the suggestion.

     

    Jim Watt

     
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  • Currently Being Moderated
    Sep 13, 2012 8:42 AM   in reply to jwffvm

    My shoot was delayed a couple days so I've had a chance to explore my serious error problem and so far i have no solution.

    Problem:  PP crashes repeatedly with "serious error" message as I am logging clips.  Simply playing them back and making notes, marking in & out.  this occurs after viewing 4-8 clips.

    Video is XDCAM EX 1080/60i.

     

    I reinstalled CS6

     

    I first had my video on an internal, 7200 rpm dedicated video drive that is reading 105.2MBS and writing 112.6 MBS according to my AJA system test.  My original setup was storing all files on this drive.

     

    Next setup I moved media cache files to yet another dedicated video drive of the same speed.

     

    Setup 3... moved previews to that drive too.

     

    Setup 4... I moved my main video files to my Xserve Raid that is reading 274.2 MB/s and writing 274.2 MB/s  and I put all files on that drive, media cache, previews, etc.

     

    Same results from all setups...I'd sure appreciate any suggestions that will solve this dilemma.

     

    thx...jw

    MAC PRO 2 x 2.93 GHz 6 Core

    12 GB 1333 MJZ DDR3 Ram

    Kona 3 card

    Quadro 4000 graphics card

    OS 10.7.4

    CS6.0.1.31

    Video drive Apple XServe raid

    plus 2 TB G-raid & 3, 2 TB internal 7200 RPM drives

     
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  • Currently Being Moderated
    Sep 14, 2012 10:23 AM   in reply to jwffvm

    I finally got the chicken out of me, after reading so much about the serious error thing, and decided we needed to do a real edit in CS6. Have used 5.5 with no real issues. This morning, only a few days into an edit I recieved the serious error message and crash. Granted I was on 6.0.1 and had not on the latest CUDA update. So now I'm up to the latest, 6.0.2 and CUDA 5.0.24 and will see how it goes. We are trying this on our mobile edit system first (MacBook Pro, 17", 4 core i7, 16 gigs ram, Lion 10.7.4, 4 drive eSATA RAID using the GPU exceleration. Footage is mostly HDV/Mpeg2 with some H.264.

     

    Before the first crash Premiere seemed much more sluggish on the timeline than the same footage in 5.5 on the same system. After hours of editing the only way to get things to play smoothly on the timeline (even when rendered) was to close Premiere and then reopen. Wow, I'm not yet feeling the love, but I do like the interface so much more than 5.5.

     
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  • Currently Being Moderated
    Sep 14, 2012 10:42 AM   in reply to Glitchdog

    Try turning off your GPU acceleration (MPE)...seems to help alot, for me at least.

     

    Pete

     
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  • Currently Being Moderated
    Sep 14, 2012 12:07 PM   in reply to EditorPete

    I am finding that every time I have a "Serious Error" message, and then open recovery project, it always looses contact with all preview files, so I have to keep re-rendering. Anyone else get ths as well?

     

    There is no doubt that MPE is the cause (for me at least) of most of the issues. Is this somthing to do with Moutnain Lion?

     
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  • Currently Being Moderated
    Sep 14, 2012 12:20 PM   in reply to tinklevision256

    No.  It happens on Lion and Snow Leopared too.

     
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  • Currently Being Moderated
    Sep 14, 2012 12:29 PM   in reply to ExactImage

    Its a right pain. I am using MXF files from the canon C300, wondering if this is part of my issue at least. I have spoken to customer support a few times now, and they don't seem to be able to offer a solution.

     
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  • Currently Being Moderated
    Sep 14, 2012 12:58 PM   in reply to tinklevision256

    I'm not sure at this point that the source codec is part of the problem or not.  Somehow I don't think so.

     

    We're also using Canon MXF files, but it happens for us on AVCHD, ProRes 422, H264, DNxHD and others too.  

     

    I just had a problem where ALL the video was black and restarting Pr didn't help - I actually had to reboot the computer.  That may not be Adobe's fault, it could be CUDA drivers that are the problem. 

     
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  • Currently Being Moderated
    Sep 14, 2012 1:03 PM   in reply to ExactImage

    I get the black screen a lot. In general, once I start to get a sequence of serious errors, the only solution is to cold boot the computer. I noticed a while back when I was re-installing the software, that the de-install plug-in would not continue until I quit out of Premiere, which I had already closed out of.

     
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  • Currently Being Moderated
    Sep 15, 2012 12:08 PM   in reply to EditorPete

    Well, only a tiny step, and only one day of editing, but no crashing thus far after updating to the latest CUDA and Adobe stuff. EditorPete, I found out just how right you are. I decided to turn off the OpenCL/GPU acceleration on the MacBook Pro before I saw your post and it was amazing. After I let the software auto-delete the preview files (as recommended), with both windows set to full rez (whatever that really means) and yellow and red in the timeline I could play the timeline flawlessly, audio in perfect sync... Not sure I could do that on the MacPro with the 4000, but then again I haven't installed or tried it yet w/CS6.

     
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  • Currently Being Moderated
    Sep 18, 2012 6:45 AM   in reply to Glitchdog

    I spoke with techinical support yesterday,who told me that a forthcoming update is going to solve the problem. Adobe recognize that there is a problem with Nvidea-Cuda drivers, especially on the the higher end cards. Fingers crossed.

     
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  • Currently Being Moderated
    Sep 19, 2012 6:53 AM   in reply to tinklevision256

    Oooh, I'm watching this space.  Please Adobe!!!

     
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  • Currently Being Moderated
    Sep 19, 2012 6:57 AM   in reply to Glitchdog

    Glitchdog wrote:

     

    I decided to turn off the OpenCL/GPU acceleration on the MacBook Pro before I saw your post and it was amazing

    Not really amazing to me since CUDA is what is advertised to work.  Having to disable it makes it worthless.  It's as if MPE really stands for Mercury Playback EXPERIMENT!

     
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  • Currently Being Moderated
    Sep 19, 2012 7:12 AM   in reply to Seastage

    Seastage wrote:

     

    Not really amazing to me since CUDA is what is advertised to work.  Having to disable it makes it worthless.  It's as if MPE really stands for Mercury Playback EXPERIMENT!

    Really?.....If MPE is the only reason your working with this software, then your missing out on alot. For example: FCP users, all I have to say is "Keyframing".

     
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  • Currently Being Moderated
    Sep 19, 2012 7:21 AM   in reply to EditorPete

    I have to say, despite this recent round of problems, I so much prefer Premiere to FCP, the thought of going back makes me shiver. Key Frames yes! aside form the Cuda fix, all I need is the addition of Pixel motion function and the ability to add Warp Stabilizer to different frame sizes in a sequence, and I will be golden!

     
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  • Currently Being Moderated
    Sep 19, 2012 7:29 AM   in reply to tinklevision256

    Haven't tried Warp Stabilizer with different frame sizes yet. Shot in the dark, but have you tried nesting those different frame sizes first and then add the WS inside the nest?

     
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