Right now my frustration level is very, very high.
My copy of InDesign (CS6 version) was deactivated by Adobe on Monday. I contacted online tech support and they told me to reinstall, so I reinstalled.
The control panel, tool bar and all panels are still not working, meaning they are not even selectable. I called Adobe, got a case number and was transfered to another number. After 20 minutes I was disconnected. I called back and was told the wait was between 5 and 10 minutes. Thirty minutes later, I was disconnected AGAIN. Nice. Almost a week dealing with this problem, no closer to problem solved.
At the college where I work, the username and password associated with the software was changed by IT (without any notification, of course) and when I went to activate the software again, I put in the old username and password. I brought the laptop to the college, reinstalled ID and had IT put in the new username and password, but the software is still won't let me access the Control panel, toolbar, or panels.
All I know is InDesign was working just fine, then Adobe deactivated it, and now it isn't working. IS THERE SOMEBODY OUT THERE WHO KNOWS WHAT IS GOING ON?
In my experience, when the application is deactivated it cloes immediately, so I don't think this is an activation issue.
We could use a lot more information, but it sounds like maybe you're running Windows. If that's the case, see InDesign tools and panels don't respond to mouse clicks (Windows 7/Vista)
Dear Peter, thank you for your reply.
I am getting ready to leave the college and am heading home where I will try out your forwarded information.
I really hope it works! - really hope it does, though we had other people using Illustrator and Photoshop that had similar problems to what I am experiencing. For whatever reason(s), their issues were easier to fix than mine, seemingly solved when the new Adobe user ID and password were updated to the serial number.
I will let you know (and become your devoted admirer if it works).
Two issues complicated matters: ID was deactivated AND the DPI was changed, which caused the problem after InDesign was reinstalled. I looked online for help and contacted Adobe but I couldn't find the link you sent me, and other tech support did not know this either.
I think I love you.
Thank you, Peter.