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Denis Vladimirov
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Lightroom 4.1 crash

Aug 22, 2012 2:42 PM

Hello ... i have some problems with lightroom (versions from 3.4 to 4.1 all of it!)

 

I have the second monitor in my system and Lightroom can use it to make my work easer, but when i set it work in grid type and make a lot of actions in main screen in develop module (especially when i move fast between 2 or 3 photos) the app is crashing ...

 

There is no any problem when i work without the second monitor.

And at last try i have installed lightroom on my laptop and try to use it with the second monitor and the application has crashed again.

 

There isn't any hardware problems ... Its only software troubles!

 

(p.s. Sorry for my English ... i am from Russia! If you want any details to fix this problem, i can sent video of my trouble. My e-mail [Do not post your email open on a thread])

 

Message was edited by: Brett N

1383 Views   11 Replies   Latest reply: Brett N, Sep 7, 2012 5:34 PM
 
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  • Brett N
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    1. Brett N,
    Aug 22, 2012 2:48 PM   in reply to Denis Vladimirov
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    What OS are you on?

     

    What video card are you using? What version of the driver are you using?

     
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  • Denis Vladimirov
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    2. Denis Vladimirov,
    Aug 23, 2012 5:27 AM   in reply to Brett N
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    Desktop:

    Win 7 ultimate x64

    AMD Radeon 6870

    catalyst 12.6

     

    Notebook:

    Win 7 pro x86

    nVidia 540GT

    nvidia drivers 301.42 WHQL

     

    Same problem

     
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  • Brett N
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    3. Brett N,
    Aug 23, 2012 3:41 PM   in reply to Denis Vladimirov
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    I'm not using dual monitors on my Windows systems, but I do on Mac and don't run into this issue. But from the way you describe it, it sounds like you are running into an issue with VRAM, which is why I wanted to know more about your video card.

     

    Do you have other applications running?

     

    Could you test with a new catalog with only a couple images in it?

     
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  • Denis Vladimirov
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    4. Denis Vladimirov,
    Aug 26, 2012 10:52 PM   in reply to Brett N
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    Chipset of my desktop is Z68, thats why in system now 2 videocards (1 build in processor intel HD3000 and 1 descreet videocard AMD Radeon 6870 1Gb DDR5) all video card controlled by LucidVirtu technology.

    As i said, there isn't any problem in all other application. I have tried to work with new catalog and there is the same problem.

     

    On my notebook also two videocards (one in processor Intel core i7 Q2630M and other controlled by nVidia optimus technology GeForce GT540M 1Gb DDR3)

    There are same problems with new catalog ...

     

    As i suppose its real software problems with lightroom (or problems with hardware adaptation with 2 videocards) ...

    Does this forum have any technical support presenters?

     
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  • Victoria Bampton
    4,831 posts
    Apr 1, 2008
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    5. Victoria Bampton,
    Aug 27, 2012 10:34 AM   in reply to Denis Vladimirov
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    Denis Vladimirov wrote:

    Does this forum have any technical support presenters?

    Brett is Adobe staff (see the little orange marker?) so you're in the best hands possible.

     

    Do you see the same issues if you only use a single monitor, or is it only ever with 2?

     
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  • Denis Vladimirov
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    6. Denis Vladimirov,
    Aug 27, 2012 10:49 AM   in reply to Victoria Bampton
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    Sorry ... i don't know.

    When i use only single monitor there isn't any problems, everything works fine!

    Trobles only when 2 monitors in use.

     
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  • Brett N
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    7. Brett N,
    Aug 28, 2012 3:12 PM   in reply to Denis Vladimirov
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    Tell us more about this Lucid Virtu. I've never heard of it and reading it's description it sounds like it forces your computer to use both your motherboard graphics chipset and your video card.

     

    Are you using this on both computers?

    Is this something you can disable, so that we are only working with your video card?

     
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  • Denis Vladimirov
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    8. Denis Vladimirov,
    Aug 31, 2012 11:41 AM   in reply to Brett N
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    I have new information for you.

     

    First of all .. Technology Lucid Virtu using only in my desktop PC. Notebook using another technology - nVidia Optimus. (it works similarly as Lucid Virtu but different manufacturer).

    Lucid Virtu is using in all motherboards with intel chipsets from Z68 and newer... It works for more accurate system power consuption (when 2D mode - using intel graphics (less powerfull, but more energy efficient), when 3D - using powerfull external graphics card (more powerfull, but not energy efficient))

    Notebook nVidia Optimus technology works similary, but there some other features.

     

    I have taken out my external grapichs card (AMD Radeon HD6870) and put monitor to internal intel graphics connectors. Problem was solved!!! There isn't any troubles with 2 monitor using ... But it is not a solution .... I want to use my power video card ... not only Intel HD graphics ))))

     
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  • Brett N
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    9. Brett N,
    Aug 31, 2012 12:56 PM   in reply to Denis Vladimirov
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    Not the optimal solution, but I really believe the problem stems from using mulitple cards at once. I think the optimization is messing around with Lightroom. Can you test it so that your computer is only using the "power" video card?

     
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  • Denis Vladimirov
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    10. Denis Vladimirov,
    Sep 2, 2012 3:52 AM   in reply to Brett N
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    Today i sold my AMD Radeon HD6870 and went to my new video card nVidia GeForce GTX-660Ti.

    Then i found in my BIOS option to turn-off using 2 video cards simultaniously. i get now only ONE video card in system! then install latest WHQL driver and try to work with lightroom. IT'S crash AGAIN ))))))) (with intel grapics NO problems, with other videocards still have problems!)

    And there is another problem - on my notebook there isn't any options to turn off descreet video card ... it always using 2 video cards in system!

    May be i should record on video my problem for more information?

     
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  • Brett N
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    11. Brett N,
    Sep 7, 2012 5:34 PM   in reply to Denis Vladimirov
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    That sounds kinda dubious that you are forced to use both the video card and chipset.

     

    Also, it's pretty strange that on the other computer it works fine on the chipset but not the video card. I'd expect the other way around.

     

    I don't think we need a recording, it seems pretty obvious what's happening, but the fact that it works when using just the chipset shows us that the issue really does lie with the video card for some reason. But it's a mystery to me why that would be exactly. After installing the new card, did you go to the nVidia website to get the latest drivers?

     
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