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My Adobe ExportPDF keeps crashing

Sep 2, 2012 5:10 AM

Categories: Bug / Error

I am able to successfully convert a pdf file to .docx.  However, the the program attempts to save the converted docx file, I receive the following message. 

 

Internet Stopped Working. 

Problem signature:

 

Problem Event Name: APPCRASH

Application Name: iexplore.exe

Application Version: 9.0.8112.16448

Application Timestamp: 4fecf1b7

Fault Module Name: Flash11e.ocx

Fault Module Version: 11.1.102.55

Fault Module Timestamp: 4eaf89fc

Exception Code: c0000005

Exception Offset: 0012c265

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: f046

Additional Information 2: f0464e8f432a37af1baf57cc5ee0e857

Additional Information 3: ea30

Additional Information 4: ea307d2d5f7adc51bea612d75a95d39b

 

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I have repeatedly tried to do conversions on all different files and I continue to get the same message. 

 

This happens on my personal laptop.  However, I also have Adobe ExportPDF running on my work laptop and never have any problems on that machine. 

 

Help!!!

 

 

 

Message was edited by: spin_queen1

414 Views   2 Replies   Latest reply: spin_queen1, Sep 5, 2012 4:03 AM
 
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