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AcrobatX Plugin crash in Browsers

Sep 1, 2012 7:06 AM

Tags: #crash #digital #verification #plugin #signature #browsers #signing

Hi,

 

 

We have a digital signature plugin for signing and verifiction of digital signatures. It works fine in acrobat x, however, when a pdf is opened in a browser especially IE 9 -- (IE 8 seldom crashes) and FF also occasionally crashes, but IE 9 crashes all the time -- and we close IE brower or close the tab with pdf, then the browser crashes.

 

 

There are other occasions, like, opening of pdf's in the same tab or IE 9 session one after the other, and suddenly IE would crash.

 

In our plugin we have put checks at verification and signature creation callbacks to see if we are running in a browser and if yes, then we simply cancel the verification/signature process and show the user a message dialog (using AVAlertNote()). thats all we are doing related to browsers.

 

I have tried many approaches, like:

- trying to get the last method that crashed, but no success.

- removing callbacks one by one to check which one might be causing the issue.

- looking at acrobat sdk function specification to see if there is any issue in my using of those functions.

 

 

but still no luck.

 

 

I need your help to resolve this issue as soon as possible.

 

 

Thanks

435 Views   1 Reply   Latest reply: lrosenth, Sep 2, 2012 5:54 AM
 
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