I have Acrobat 10 pro (updated). I had been using Acrobat 8. My printer/fax/scanner is a Xerox Phaser. I am running Windows 7 on a 32 bit machine. Configure Presents for scanning: My scanner name (not the WIA option as scanner does not support), Autodetect Color Mode, Front Sides, 600 dpi, Letter size, Turned-off Make Searchable. Native Mode.
When I try to scan, the following error message immediately comes up: An unrecoverable error has occurred. Operation stopped. Real helpful on the error message!
As I indicated, Acrobat 8 worked great. No issues. I have Paperport 12 installed and it works great.
Any ideas? I did not see any Adobe contact information for support. Don't they provide support in the first 30 days for free? Maybe I overlooked something on their Support site.
I'm guessing that you updated your operating system (Windows 7) as well as Acrobat since Acrobat 8 didn't support Windows 7. Have you confirmed that the Xerox Phaser supports Windows 7 and if so, have you updated to the latest driver? Are you able to scan from the Xerox from other applications?
Windows 7 and Acrobat 8 work great together. Yes, 3 other programs still worked great with the scanner (2 used the Twain Driver and one used the WIA driver). Not sure why I wanted to upgrade. That being said, I did finally get it to work (or at least work well enough). Here is what I did: Restored my computer to a day before I installed Acrobat X when everyone was happy. Manually uninstalled Acrobat 8 (rather than let Acrobat X do it). Uninstalled the Xerox printer/scanner as a device. Downloaded and reinstalled all printer and scanner drivers. Installed Acrobat X. Tested it and then updated Acrobat X.
The software is buggy in that it does not let me use the Create ---> pdf from acanner ----> B and W Document (as an example) to scan. However, I can go to Create ----> Custom Scan and then go through those screens to scan. That is the only way it recognizes my WIA-Phaser driver (if I configure to designate a WIA driver, I get an error stating "Your scanner does not support presets". . I am not sure why that menu that comes up when you execute Acrobat I tend to scan a lot of documents. Once I go through the hassle of the scanning process, I have found no issues with the actual use of the software. Seems to work great. Since I got it working and need to use it to scan, myself and the software have come to a mutual irriation with each other. I did talk to Adobe Technical Support on the 12th. The technician said a "higher up" needed to contact me since this was more complicated. Never heard from anyone. Not impressive.
I wish they had a button you could put on the menu or tool bar that goes directly to Custom Scan. The menu that shows when you execute Acrobat does not even have a link for"Scan a Document". I will have to read about automating tasks when I have some time.
Thanks for replying. Curt
Thanks for posting back that you got things working. I think your suggestion about manually uninstalling version 8, reinstalling your drivers, and then installing Acrobat X will help a lot of other folks experiencing the same issue.
I think there should be a shortcut to Custom Scan as well. You might try using Alt + f + r + s + s to see if it gets you there any quicker.
I just bought this printer and had the same issues. Luckily enough I have it working pretty good now. The biggest culprit was the scanner driver. In Device Viewer, the install from the disk that came with the printer installs a scanner driver from 2007. I just went into properties and clicked update driver (It's from 2009), did a quick reboot and the error message is now gone.
After this, I started up Acrobat and tried to scan. Unfortunately it just uses the flatbed but no error messages. However, doing a custom scan with the WIA driver works perfectly which is good enough for me (not as convenient as the presets but at least it works).
Europe, Middle East and Africa