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cwacs
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Acrobat X pro - Xerox Phaser 6180MFP-D:  Won't start scanning - Error - Worked fine with Acrobat 8

Mar 12, 2012 9:23 AM

Tags: #scanning #acrobat_10_pro #scanning_issues

I have Acrobat 10 pro (updated).  I had been using Acrobat 8.  My printer/fax/scanner is a Xerox Phaser.  I am running Windows 7 on a 32 bit machine.  Configure Presents for scanning:  My scanner name (not the WIA option as scanner does not support), Autodetect Color Mode, Front Sides, 600 dpi, Letter size, Turned-off Make Searchable.  Native Mode.

 

When I try to scan, the following error message immediately comes up:  An unrecoverable error has occurred.  Operation stopped.    Real helpful on the error message! 

Screenshot01 2012-03-12 09.52 AM.jpg

As I indicated, Acrobat 8 worked great.  No issues.  I have Paperport 12 installed and it works great. 

 

Any ideas?  I did not see any Adobe contact information for support.  Don't they provide support in the first 30 days for free?  Maybe I overlooked something on their Support site.

 

Thanks

 

Curt

 
Replies
  • Currently Being Moderated
    Mar 15, 2012 6:04 AM   in reply to cwacs

    I'm guessing that you updated your operating system (Windows 7) as well as Acrobat since Acrobat 8 didn't support Windows 7. Have you confirmed that the Xerox Phaser supports Windows 7 and if so, have you updated to the latest driver? Are you able to scan from the Xerox from other applications?

     
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  • Currently Being Moderated
    Mar 15, 2012 7:57 AM   in reply to cwacs

    Thanks for posting back that you got things working. I think your suggestion about manually uninstalling version 8, reinstalling your drivers, and then installing Acrobat X will help a lot of other folks experiencing the same issue.

     

    I think there should be a shortcut to Custom Scan as well. You might try using Alt + f + r + s + s to see if it gets you there any quicker.

     
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  • Currently Being Moderated
    Sep 2, 2012 7:20 AM   in reply to cwacs

    I just bought this printer and had the same issues. Luckily enough I have it working pretty good now. The biggest culprit was the scanner driver. In Device Viewer, the install from the disk that came with the printer installs a scanner driver from 2007. I just went into properties and clicked update driver (It's from 2009), did a quick reboot and the error message is now gone.

     

    After this, I started up Acrobat and tried to scan. Unfortunately it just uses the flatbed but no error messages. However, doing a custom scan with the WIA driver works perfectly which is good enough for me (not as convenient as the presets but at least it works).

     

    John

     
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