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Installation failed - CS6 Master Collection Mac 10.6.8

Sep 1, 2012 9:56 PM

I'm getting the following Installation Failed message when trying to install the trial version of CS6 master collection on my macbook pro 10.6.8

I've tried restarting, exiting applications, re-launching installer, and nothing's working.

1403 Views 3 Replies Latest reply: jocgould123, Dec 29, 2012 7:07 AM

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1. Mylenium,

Sep 2, 2012 12:53 AM in reply to alisonrey1@gmail

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Troubleshoot with install logs

Mylenium

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2. alisonrey1@gmail,

Sep 3, 2012 10:06 AM in reply to Mylenium

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I searched the logs and these are the errors I keep getting. I already
tried re-installing. Do I need to try downloading the trial version again?

Re: Installation failed - CS6 Master Collection Mac 10.6.8 Deployment.ApplyPayloadPolicies No Payloads found by name : Adobe
Prelude CS6 and family DVA
Re: Installation failed - CS6 Master Collection Mac 10.6.8 AAMUpdatesNotifier - Scheduled CFU failed...

The entire log is attached as well. I didn't attempt to install until Sep 1.

Thanks for your help!
Alison

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3. jocgould123,

Dec 29, 2012 7:07 AM in reply to Mylenium

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I am facing the same problem. The error the log keeps displaying is 'No Payloads found by name : Adobe Prelude CS6 and family DVA'. On other posts, people suggest previous installs of CS have an effect. I had CS4, but uninstalled it.

Is there any solution?

Thanks

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