This is installed on a NEW system (Dell XPS 8500 with Win7 Pro) that was purchased for the expressed purpose of installing CS6 Master suite.
Called on the Phone chated with tech support.
After a long misunderstanding as to my issue in the 30th of July...
JAMES: C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
Kumar: In Adobe PCD folder you will get a folder by name Cache.
Kumar: Please rename it to cache.old.
Kumar: Let me know if you are done.
Kumar: Now please launch the product.
JAMES: NOPE still in trial
JAMES: did launch... just sitting there
Kumar: Please continue with the installation.
Kumar: And then click on "Licence the software".
Kumar: Enter serial number there.
JAMES: not an option in trial window it is either
JAMES: Licebnse this software OR Contiue trail
Kumar: May I know the option you are getting there?
Kumar: Please click on "Licence the software".
Kumar: Enter serial number there.
Kumar apearently still assumed I was getting an error or was in the process of installing... but I entered my serial# as told and problem disapeared for a little while and A couple of days after that I got an interesting trial message after a system restart when I opened Premere:
At that point I Compleatly uninstalled ALL adobe products. Repeated step above and removed any referances to Adobe products that I could find in the registry.
I then Installed my old CS4 suite I upgraded from and then installed the CS6 Master suite upgrade from the disks I purchased directly from Adobe.
Everything worked great for about a week then...
I was greeted with nag screen again today (after a restart when I opened photoshop) informing me that trial expired (-1 days left)
Is there a fix for this?
This is not "in creative cloud" it is the CS6 Master suite I bought in disk form directly from Adobe that "Lives" on my computer. Every time I open an application in CS6 I am greeted with a trial screen. Even Norton has patches they make for their products when it leaves crapware or parts of apps that should have been removed in order to fix any of their app when they break. This is a multi-thousand dollar product not a cheap toy or a rental. Did they develop some anti-piracy Schema that uses polymorphic or illegal file names so they do not even know where their product hides all it's information?
Ok... Bob and Mylenium, I an NOT a subscriber to creative cloud. I am a purchaser of the Full product or at least the upgrade to a full product (CS6 Master suite) I have been using Adobe products since Photoshop 3.0 and Macromedia since Dreamweaver was in beta.
Are patches available to fix CS6?
Tried the link,
downloaded the Adobe Application Manager,
ran said manager,
Tried to follow instructions but Did not have ability to Deactivate (AKA help>deactivate) as it was greyed out. Asumed that product was already deactivated, Closed product contiued on with instructions 6 - 12.
Reopened product no trial notice. Seemed good...
Restarted machine opened product no trial notice seemed good...
Tried to open last saved project in preimere said there was something wrong with resource. BAD...
Tried to open old project with preimere, project came up but so did the trial window as well just as before.
Closed trial window using X
was asked if I want to quit trial I choose yes.
Trial window closes product stays open, in help product has deactivate greyed out just as before.
Called back tech support back...
Was directed to download and follow directions for the
Your Case Number:0183526023
This is from Adobe regarding our telephonic conversation.
Please follow these steps:
1. go to www.tinyurl.com/adcleanertool
download the cleaner tool for windows, run it and delete the CS6 from your system.
2. just delete the file cache.db from
C:\Program Files\Common Files\Adobe\Adobe PCD\cache.
3. Then install the software again.
One issue with above was that there is no folder:
C:\Program Files\Common Files\Adobe\Adobe PCD
It is actually.
C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\cache
where cache.db can be found but deleted that there assuming it was a typO...
Spent another hour reloading everything.
Opened Premier and it was not playing sounds checked system settings checked Premier Preferances closed and reopened program.
Sound worked again.
Opened dreamweaver no problem
(Just out of curiosity)
restarted PC again.
Stupid Trial Nag screen is back again!
As an update:
tech support called me back this morning and remoted in to my system turned on "Hidden administrator" via
net user administrator /active:yes
Disabled EVERY non-microsoft process for restart and then put serial # back in what the trial requests and activated it.
everything tested out fine even after a restart.
Opened Premiere started working for about an hour. Closed Premiere. Opened a project file.
Trial window came up again.
During the process of diagnosis she tried to use ping to see if the product was communicating with Adobe and of course ping is blocked. So I suggested Trace route everything was awsome all the way outside of my ISP once we hit Adobe's servers however....
I sugested that this may be the cause for at least the pandemic problems with creative cloud regressing to trial mode. The tech support person PROMISED that since accourding to Adobe "my license was activated" that it would not. But sadly it did.
This is why I hate software piracy. Companies make really strict sytems to try to prevent it. Pirates swiftly beat it. Legally licensed users like me can not get a patch to fix it when these systems break. Using Adobe for like 20 years can not beleve this...
I hate this window!
I would like someone to explain to me why tech support keeps asking me to do the same things and expects a diferent result.did a repeat of the cleaner fix without the cleaner. worked 3 times restarted and trial screen back it also distroyed licenseing info for CS4 as well so now I have 2 trial modes I discovered this when I tried to use Photoshop cs4 to paste a capture of the current trial window saying you have -1 days remaining...
After a long time with tech support maybe 2 hours and more if you count being on hold. Even though I am running my main account as an administrator although when things are running correctly my main user account is always limited. I was told to give this account all admin privilages for the:
C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
Gave it several tests opening and closing serveral programs restarting opening and closing serveral programs and then repeating - seems promising...
Call me sinical but the last time I opened programs I am using for work however, I have decided for the sake of finnishing my projects to leave all the programs I am working with open and not close them (for a week if nessesary).
Although now I am getting a very wierd issue in Photoshop
Pretty much every time I open a file it does not refresh all of it away. If I use the type tool it does this crazy blinking (Above) as well.
Silly me. I forgot to disable MS updates and while I was asleep last night my system shut down and restarted....As I had not hoped but thought it would,... My CS6 master suite is back in trail mode and I am still wondering what I paid for. When I opened Premiere no problem but almost imeadiately after photoshop opened there it was.
I am considering billing Adobe for my time or the time to hire somone else to resolve this as for example I just inadvertantly discovered the SLC files that are hidden with some schema that even when you make hidden and system files visible can not be seen These are hidden in the:
C:\Program Files (x86)\Common Files\Adobe\
folder and others and date back to the innitial install which may be the issue...
Still having the same issue called again on Friday 1 plus hour wasted again... Was promised a call from (tier 3) support on Monday so I tried locating every file in C: using search *.slc. I then uninstalled absolutely every adobe product installed on my system did another search, still there, deleted files folders, then did a search for *adobe* deleted hidden/system folders that still existed within such things as user folders. Restarted. Used cleaner tool and restarted again. Installed everything from scratch again Saturday. Used serial # program says activated then restarted. Time on task around 4 hours. Worked all day opening and closing programs and no issue. Some on Sunday no issue. Monday used Dreamweaver and discovered that program retained site definitions and settings information even though I told it not to on uninstall (feeling a little concerned at this point). NO CALL FROM ADOBE SUPPORT! Did not waste my time calling them at this point ...Tuesday no issue, did notice that some programs indicated that they had not been used opened and closed almost all programs in the suite, no issue.
Shut down computer for the night.
This morning when I opened Photoshop to start working:
Closed and choose NO and was able to paste and save the above.
Considering reactivating (again) and then disconnecting my computer from the Internet for several days of use and restarts. This will establish if this issue is cause by a "poison adobe update", or remote action by Adobe's flawed software as a service schma (this is the very reason why I bought a physical product). It may be inconclusive however as if it is running a "Call home" verification script that should time out as well when no connection is present. Due to the lack of information they have supplied me as to how this works, this process is highly inefeciant. I asked for access to their diagnostic database so I could solve this my self using all their information availble but apearently "that is not possible".
I have considered deactivating all my non-adobe progams, unistalling them, backing up my files, formating my hard drive and reinstalling my entire system over again, reinstaling every program I own, then reinstalling Adobe stuff (time on task 2 days).
But why is this my responsibility again? ..And what guarantee do I have that going through all of that will even work?
I have experienced this once before with another software company. Their competition ate them up. I am getting concerned for the long term future of Adobe software as something to be included as a part of a good business plan. Software as a service says; people do not want to make a long term commitment to our product. Essentially, an admission that current customers do not consider it a good investment. This combined with continuing licensing problems seems like the perfect storm.
Mine usually says I have 11 days on the trial. I close the box and it says, 'Are you sure you want to quit?'
I say 'yes' and the box goes away and the program remains.
Although whether I continue the trial or close the window or license the software again, nothing changes.
I'm trying to follow these instructions
but step 3) Deactivate, is not possible for me. The option is grayed out.
Your software has deactivate greyed out because the condition required in the program to have it available is false. This could be represented in the sudo code:
If (software activated) true
Unfortunately, the code for this is far more complex calling on a number of conditions and value tests to be true in order to verify that we are not using an invalid license, or modified software. When a system for example rejects the installing of data in certain areas or rejects changing it's values once it is there. Those can be some of the values antipiracy measures find unkosher. In my case I think it is on their authentication server side.
For the sake of courisity and desperation to get my projects done, and because someone in Adobe tech support withdrew my case (more on that later) I Once again I added the serial numbers, closed my product (Photoshop) and reopened it. Checked to see if it was activated and got this:
As all can see it is activated as the Deactivate is now an option.
For some reason from all the communication that I get from tech support none of their staff beleives this software is actully registered although one of their 'level 2' people remoted in to my PC and saw this as well.
After one restart and then opening Photoshop I was greeted with this:
While the program was activated it deactivates it's self on the start of the program. In fact if any of you would like to see how this works during the startup of your registered activated program click on help on the menu bar just before the program has completely first started after you reboot your computer. It will briefly show as deactivated by not having deactivate as an option until it is fully started. Giving evidence to my theory that it calls home on startup.
Once again moving to the meat of the issue which that I have been trying to explain that there is a flaw in the program as well because at this point I click on the "X" in the right corner, get a confirmation that I want to quit I say yes and I get this:
So at this point I am running in some sort of corruped version of trial mode. As all can see Deactivate is not available...
Now we get to the very sorted tale regarding the referance in my previous post (#23).
Here is an excerp I wrote to someone who I think is one of the people in charge of Adobe Forums:
I need to find someone that will help with my issue but when I call tech support it's like facing the office gatekeepers from hell. I have been told to do the same things over and over with the same result. When I have expressed that, I was responded to with if you do not do this (Basically the same things that do not work) we cannot help you. I asked for an email so I do not have to repeat myself or the same ineffective actions. I was told yes but someone will call me back. Four hours later I had a call back from someone who refused to do anything I asked to try or give me any real contact information for anyone. He kept going away and coming back and said he was talking to someone else higher than him. I asked to talk to that person but he refused. I tried to explain my reasoning for what I was asking to try but he then seemed to be convinced that it was my fault due to having a small home/office network. I was told to make my computer a stand-alone PC being the only one connected to the internet and may have to keep it that way to use the product. I asked if I could create a DMZ for my PC but he insisted that I disable my network. I tried to explain to him that I would then never be able to print anything or that any of my other network/internet dependent devices would work but he just insisted. He said if I did not comply I could not be helped any further. I said I would try as soon as I could. I asked how I could follow up on this and he refused to give me any contact information and told me to post it in my case file and he would get back with me as soon as possible. Later that night (and kind of out of shock and disbelief) I went to look to see if he had placed his instructions in my case file to kill my network as I was even going to try that. My case was marked Withdrawn! So not only could I not dialog with any one on this matter but would have to start from scratch again with tech support.
At this point My conclusion was that his ('Tech Support') request was unreasonable by design. If I was in any way unwilling to comply my case was not his problem anymore. Being that he knew that based on the conditions he set there is no way that I could comply, he marked my case (Case #0183526023) Withdrawn.
I discovered my case was withdrawn sortly after I discovered that windows 7 does not support a driver for my modem to be conected via USB. YES, I was that desporate. I was going to kill my network just to use my CS6...
So after I was so rudly cut off in so many ways I decided to try first turning off all firewall features of my router.
Entered in my serial numbers again everything looked good after 3 restarts opening and closing multiple programs... I walk away computer goes into powersaver come back finish a small project the next day, go to render and get this:
Did not help me but Posted this in case it helps someone else out...
Just performed a activation server test acording to an old referance at:
Test was at:
it worked but I think this server is no longer used.
type Status report
description The requested resource (/test) is not available.
Created batch file containing the following:
tracert activate.adobe.com > backtrace.txt
Which of course generated the text file: backtrace.txt
Contents of which are:
Tracing route to activate.wip4.adobe.com [188.8.131.52]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.2.1
2 8 ms 9 ms 12 ms 10.135.0.1
3 7 ms 8 ms 10 ms ip68-6-12-186.sd.sd.cox.net [184.108.40.206]
4 11 ms 13 ms 10 ms elcnsysc01-tec192.sd.sd.cox.net [220.127.116.11]
5 9 ms 10 ms 9 ms fed1sysc01-gex0901.sd.sd.cox.net [18.104.22.168]
6 48 ms 51 ms 48 ms 22.214.171.124
7 35 ms 35 ms 35 ms dcr2-ge-7-0-0-292.sanfranciscosfo.savvis.net [126.96.36.199]
8 38 ms 39 ms 36 ms cr1-tenge-0-3-5-0.sanfrancisco.savvis.net [188.8.131.52]
9 69 ms 66 ms 67 ms cr1-pos-0-0-0-0.dallas.savvis.net [184.108.40.206]
10 75 ms 70 ms 69 ms hr2-tengig-13-1-0.dallasda1.savvis.net [220.127.116.11]
11 69 ms 68 ms 69 ms 18.104.22.168
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
192.168.2.1 (as router)
10.135.0.1 (as modem)
and then trouble starts after hitting Adobe's cloud provider:
For the network savy amoung you I also tried using:
pathping as well with the same result. as above.
Considering using NETSTAT to capture data after I repeat the next activation then restart then open program again.
One really good suggestion was that by completely uninstalling my anti-virus (not just disabling it) I could totally eliminate that as a cause.
So I Completely uninstalled Eset Security suite for a day (running without any anti-virus) emptied out files 14. and all files and folders in C:\Program Files (x86)\Common Files\Adobe\Adobe PCD. Restarted used serial numbers again. CS6 worked for 3/4 of a day after one restart. Sadly the evil trial window returned. One point of interest; The folder C:\Program Files (x86)\Common Files\Adobe\Adobe PCD was continuing to be totally empty
Tried search (*.SLC) and deleting all of them in c:\program files (x86)\Common Files\Adobe then replacing them with ones I had copied on an earler install that seemed to be regestered and activated. Tried to open Photoshop. I then had to reactivate with my CS6 Number and my CS4 just like an initial install. This criterian seemed to be missing most of the time when puting in my Serial# in most cases it did not ask for the serial# for the program that I upgraded from. Finished that, Looked at help at that point deactivate was not available.Closed photoshop and reopened the program. help>deactivate was available. It also wrote new files and Cache folder in the c:\program files (x86)\Common Files\Adobe\Adober PCD folder.
Interesting to note: file names are duplicated in c:\program files (x86)\Common Files\Adobe
At this point I set everything in the Adobe PCD folder and the new SLC files to read only.
Switched files in c:\program files (x86)\Common Files\Adobe back to writable. The error above no longer an issue. Did not make anything in c:\program files (x86)\Common Files\Adobe\Adober PCD writable. Doing more testing...
Good news and bad news. Good news thanks to all in this forum who talked to people and had this moved up to the next level. Been trying stuff and although I have still been in and out of trial mode I do not feel like I have to go it alone.
A few days ago considered the idea that I had not tried an "Overlay" basicly reinstalling the program without removing it. That may sound like a no brainer to some, but this is the very reason most issues are fixed by level one with tech support. (We many times overlook the simple solution.) I have not reverted to trial mode as yet but did get a fail with Acrobat Pro X.
So here is what happens. I open Acrobat no issue. I open any file in Acrobat after that and get the above which winds up timeing out to the below:
After knowing it may be a while before this is resolved. I installed CS6 master suite on another 32 bit not totally compatible older system. Registration took fine there but premiere cannot run there so it is kind of a joke.
After backing up about 1 Terabyte of files again I tried to disable some services that were thought to be the problem. …. And I now get this when trying to register the product:
This in my mind makes me wonder if it may not be seeing my new computer as more than a single computer as no hardware was changed.
I believe have resolved the problem by <I promised I would not share this part>. I also made one simple yet important modification to the install process (prerequisite if you will) that I am almost absolutely sure would have avoided the issue altogether for me and many others and is the reason there are varied, almost dissimilar issues regarding reverting to trial mode. As of yet, I am unaware of this additional step in any Adobe documentation for installation. I spent a lot of time working on this and lost at least one important client out of this issue. I have made my first request for compensation (extra licenses, year of online apps, or something) from Adobe to help offset some of the major cost to me.
Kudos to Jeff for helping me narrow things down to the source of many of these issues.
I hate to ask but have you gotten this issue fixed to where it is activated and no longer gives you the stupid trial nag screen after so many restarts? I have this same problem with cs6 production premium and have been racking my brain trying to figure it out. If you have the solution could you please help me? I too have lost clients and would love to use my cs6 without having to go through all this hassle. My email is email@example.com any help you could give would be greatly appreciated. Thank you for your time.
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