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Encore CS 5.1 Hangs when using Dynamic Link from Adobe Premier pro CS 5.5

Sep 3, 2012 11:53 AM

Tags: #dynamic_link #encore #hangs #premier_pro #encore_hangs #encore_cs51

Hi!

 

This is Rodrigo hope you are doing fine,

 

My System details:

 

HP Pavillion desktop p6685es

Windows 7 home premium 64 bits SP 1 and the last updates installed

16 GB Ram

Nvidia 315

Intel Core i5 650@3,20 ghz

115 GB free space on the harddisk

AVG Antivirus

I have administrator rights on the computer

 

I render already a master of the movie in Quicktime MOV Uncompressed format 1280x720 23,976 fps YUV 10 bits. It is 55 GB size and 15:49 min:sec long.

 

I have no problems in Adobe Premier 5.5 I can export it as the media I want, I already have a H624 file for VIMEO HD. No problems at all. I have to provide the movie to our costumer in  Blueray and DVD and when I tried to create both in Encore I'm facing problems.

 

  1. I tried first to create a DVD by using Dynamic Link, Im able to set up the name of the project but when import premier pro sequence in Encore it hangs at 50 %.  I tried again deselecting the maximun renders checkbox in the sequence propierte, problem persisted. I didn't use markers just wanted to do a autoplay DVD as the movie is short. It is the first time I try to use Encore, I'm using the rest of our Master Collection since months and I didn't face any problem before in Illustrator, Premier, Reader or In design.
  2. I tried the same procedure with Blue ray settings, it didn't help.
  3. I update the Nvidia drivers to the last version, it didn't help.
  4. I created a M2v file directly in Premier which works perfectly for Blue Ray and DVD (both MPEG)  then I open Encore without using Dynamic Link, created a new project for a DVD imported the m2v and wav file as Timeline, it is added properly to the project but when I click on the file it hang up as well. I reboot the machine and tried again, I left it the whole night hoping it was a matter of time. Didn't help. Exactly the same if I try to create a Blueray.
  5. I turned off the Indexing in Windows and tried with a second administrator windows user. The problem persisted.

 

We checked the hardware changes we have done since we bought the computer.:

 

1- We updated the RAM with 2 more Kingston cards (4gb 1each) in total with the old ones 16 GB This shouldn't be the problem as we are not getting a blue screen and in adobre premier with a hugh load of RAM it didn't crash.

 

2- We have a new Blue ray drive lg blue ray bh10ls38 driver. We updated the drivers to the last version to double check everything is fine. We also remove the other DVD drive to be sure that it is not a SATA conflict.

 

The event viewer after rebooting in windows says:

 

Windows Hang error:

Description:

A problem caused this program to stop interacting with Windows.

 

Problem signature:

Problem Event Name:     AppHangB1

Application Name:     Adobe Encore.exe

Application Version:     5.0.0.342

Application Timestamp:     4d83fd30

Hang Signature:     f1c3

Hang Type:     0

OS Version:     6.1.7600.2.0.0.768.3

Locale ID:     3079

Additional Hang Signature 1:     f1c38f10c98fc278b14f6b0245177c9b

Additional Hang Signature 2:     9c96

Additional Hang Signature 3:     9c96da68e37ac9299ba4e3419afed179

Additional Hang Signature 4:     f1c3

Additional Hang Signature 5:     f1c38f10c98fc278b14f6b0245177c9b

Additional Hang Signature 6:     9c96

Additional Hang Signature 7:     9c96da68e37ac9299ba4e3419afed179

 

We have to give the DVD and the Blueray to the customer this week, it is very important as it will be shown in a Cinema Festival next Monday. I would really appreciate your help in this matter, please let me know if you need further information. Is the first time I open a disccussion hope I did everything ok.

 

Kind regards

 

Rodrigo

1179 Views   10 Replies   Latest reply: Stan Jones, Sep 8, 2012 9:09 AM
 
Replies
  • Stan Jones
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    1. Stan Jones,
    Sep 3, 2012 12:43 PM   in reply to perezramerstorfer
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    1. I created a M2v file directly in Premier which works perfectly for Blue Ray and DVD (both MPEG)

    What export setting did you use for the DVD version? The 1280 etc is okay, but will EN handle a 10 bit file? If you haven't, try the MPEG2-DVD preset.

     

    Same question for the BD version.

     
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  • perezramerstorfer
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    2. perezramerstorfer,
    Sep 8, 2012 1:23 AM   in reply to Stan Jones
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    Hi Stan!

     

    Thanks for your answer and sorry for the delay in mine,

     

    I've tried that.

     

    I exported in premier the sequence to a MPG-DVD and to a MPEG-Blueray, I use the following settings to avoid transcodding in encore:

     

    for the DVD PAL 25fps 720x576 dolby lowerfield first 9 mbps

    for the Blueray NTSC 1280x720 23,976 Nofields, dolby, 40 Mbps

     

    I created both m2v and audio files properly in Premier. I close premier and open Encore I create a new project for DVD with the same DVD settings, I add properly the 2 files (m2v and audio) to the timeline but when I click on it it hangs. It happens exactly the same If I try with a Blueray project with the Blueray files. It also happens the same by using a new administrator windows user. I also updated the java engine.

     

    Not sure what to do next, I'm a bit desespererated.

     

    Best regards

     

    Rodrigo

     
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  • Stan Jones
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    3. Stan Jones,
    Sep 8, 2012 5:02 AM   in reply to perezramerstorfer
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    I would create a new Encore DVD project, add just a menu from the library. Try the Fantasy Sky Menu Wide in the Entertanment group; I'm lookng for one with a motion asset.

     

    Render menus. Working so far?

     

    Now select the fantasy sky m2v in the project panel, and Tmkeline -> New  timeline. Set end action on the timeline.

     

    Link the new timeline from a button. Delete the other buttons.

     

    Build to a folder.

     

    I'm just checking basic functionality with known good assets.

     
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  • perezramerstorfer
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    4. perezramerstorfer,
    Sep 8, 2012 5:17 AM   in reply to Stan Jones
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    Hi Stan,

     

    I'm going to check this and contact you back,

     

    thanks

     
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  • perezramerstorfer
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    5. perezramerstorfer,
    Sep 8, 2012 5:26 AM   in reply to Stan Jones
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    Hi Stan

     

    Just tried everything and it is working fine, no hanging. I got my dvd files in a folder

     

    best regards

     

    Rodrigo

     
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  • perezramerstorfer
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    6. perezramerstorfer,
    Sep 8, 2012 5:32 AM   in reply to Stan Jones
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    We are trying now in a second computer with Windows professional 32 bits (is less powerful) instead of the one problematic we have dedicated for Video (windows home 64 bits SP1)

     

    I will update you as soon as we check if it's working

     

    BR

    Rodrigo

     
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  • perezramerstorfer
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    7. perezramerstorfer,
    Sep 8, 2012 6:04 AM   in reply to Stan Jones
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    Hi Stan,

     

    On the second computer it wors fine, I achieved to create a DVD and a Blueray image, I'm copying both right now to the problematic computer to burn the discs (in that one we have the bluerayrecorder drive)

     

    So this case is not that urgent anymore and the priority is low. Anyway we need to solve this issue for the future for the next projects, no we have the problem isolated to one computer,  I would much appreciate if you could help me further with the troubleshooting.

     

    Best regards and thanks for your help

     

    Rodrigo

     
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  • Stan Jones
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    8. Stan Jones,
    Sep 8, 2012 6:08 AM   in reply to perezramerstorfer
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    I might try a reinstall.

    Don't forget to deactivate first.

     
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  • perezramerstorfer
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    9. perezramerstorfer,
    Sep 8, 2012 6:32 AM   in reply to Stan Jones
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    OK I will try this in a couple of weeks once the project is totally closed and post here then the outcome of the tryout.

     

    Thanks again for your help

     

    Rodrigo

     
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  • Stan Jones
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    10. Stan Jones,
    Sep 8, 2012 9:09 AM   in reply to perezramerstorfer
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    Good luck!

     
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