Adobe Community: Android Viewer does not retain downloaded Folios

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1. JJVaglio,

Jul 9, 2012 8:32 AM in reply to Yves Apel - IC

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Hi, I have the same problem: Android viewers do not retain the folio file when downloaded. While app is in background all works fine but when close and relaunch folios must be downloaded again.

I use:

InDesign CS6

DPS Desktop Tools CS6

Adobe Viewer Builder 2.1.130

Folio and App Version is 21

I tested on:

Samsung Galaxy Tab 10.1 with Android 3.2

Someone could help us please? Thanks in advance.

Edit: I rebuilt folios and custom viewer for v20 and everything works fine. What a strange...

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2. Bob Bringhurst,

Jul 9, 2012 12:13 PM in reply to JJVaglio

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Does this happen in the Adobe Content Viewer, your custom viewer, or both?

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3. Yves Apel - IC,

Jul 9, 2012 10:11 PM in reply to Bob Bringhurst

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Hi Bob,

it happens only with the custom viewer in my case.

Rebuilding the App in v20 Mode has not worked at all.

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4. JJVaglio,

Jul 10, 2012 1:44 AM in reply to Bob Bringhurst

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Hi Bob, also in my case the problem only occurs with the custom viewer.

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5. Bob Bringhurst,

Jul 10, 2012 7:36 AM in reply to JJVaglio

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I'll see what I can find out.

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6. Bob Bringhurst,

Jul 10, 2012 7:41 AM in reply to JJVaglio

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If possible, please email me your .apk file: bbringhu@adobe.com

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7. Adi Ravid,

Jul 10, 2012 12:48 PM in reply to Bob Bringhurst

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Same issue here.

A new v21 app.

After relaunching the app, it returns to the latest viewed issue, but after exiting to the library, the button turn back to Download.

Sent you my APKs.

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8. Bob Bringhurst,

Jul 10, 2012 12:50 PM in reply to Adi Ravid

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Thanks. The DPS team filed a bug and is working on a solution. I'll let you know when I have more information.

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9. JJVaglio,

Jul 11, 2012 4:10 AM in reply to Yves Apel - IC

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Thank you Bob. I will wait for your feedback.

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10. Yves Apel - IC,

Aug 8, 2012 1:10 AM in reply to Bob Bringhurst

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Dear Bob,

do you have already a solution.

I've just tried with an updated v22 App.

The bug still exists and the folio will not be saved and retained after quitting the App.

This needs a fast hotfix now!!!!!

(3 new bugs and 1 old bug for this morning now is to much. We have other things to do as to check with every new release of the DPS Tools what new and old features are not working (anymore). You have to integrate better testing workflows at Adobe before you release new versions. You can't continue like that).

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11. Eli.Shklovsky,

Aug 19, 2012 7:14 AM in reply to Bob Bringhurst

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Dear Bob,

Do you have any clue when this critical bug will be fixed?

Thanks

Eli Shklovsky

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12. Yves Apel - IC,

Aug 20, 2012 12:50 AM in reply to Eli.Shklovsky

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Hi,

The DPS Bug Fix Release Notes for v22 show (http://helpx.adobe.com/digital-publishing-suite/release-note/dps-bug-f ix-release-notes.html):

Previously downloaded folios no longer need to be downloaded again after shutting down a multi-issue viewer application on Android.

Adobe, thats not true. The Bug is still there!

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13. Himanshu Singh,

Aug 20, 2012 1:11 AM in reply to Yves Apel - IC

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Adobe is aware of the issue and there would be a Hotfix for this soon.

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14. Eli.Shklovsky,

Sep 1, 2012 10:46 PM in reply to Himanshu Singh

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Dear Himanshu,

Is it already fixed?

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15. Himanshu Singh,

Sep 2, 2012 5:06 AM in reply to Eli.Shklovsky

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Hey Eli, this has been fixed. You would need to rebuild your App.

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16. Yves Apel - IC,

Sep 3, 2012 4:59 AM in reply to Himanshu Singh

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Dear Himanshu,

maybe the download Issue has been fixed, but it has been replaced with an even uglier bug.

The App freezes with the startup screen. I have an Acer A510 with Android 4.0.3 to test.

I thought I had already seen a thread with this problem from another person. However, I have not found this post back.

We need a more urgent fix now!

Thanks

Yves

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17. Eli.Shklovsky,

Sep 3, 2012 5:06 AM in reply to Yves Apel - IC

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Dear Himanshu,

Gladly I downloaded the latest builder and created the app but sadly I faced the same problem Yves stated: the app freezes on the startup screen. We use Samsung Galaxy Tab 2 with Android ver 4.04.

What's now?

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18. Himanshu Singh,

Sep 3, 2012 5:56 PM in reply to Yves Apel - IC

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Yves/Eli - Workaround is to create a new viewer instead of editing and upgrading it to V22. Click on New in Viewer Builder and build a new Viewer, that should run fine.

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19. Yves Apel - IC,

Sep 3, 2012 10:57 PM in reply to Himanshu Singh

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Its working now!

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20. За рулем,

Sep 12, 2012 6:53 AM in reply to Himanshu Singh

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Dear colleagues,

I am not sure, that the problems were solved. Today i created the V22 App, uploaded it to Google and also i updated the App. It had erased all previously downloaded folios!!! Our users stated the same issue too. We were among beta-testers starting Drop 6, but now it looks like we are back to that times. So, why do you charge for such kind of service?

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Android Viewer does not retain downloaded Folios

Jul 8, 2012 10:42 PM

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