Ed

Could you tell me if you have a standard admin account on the system you are using or is it a customised account (e.g. you work in an enterprise and the enterprise modifies all user accounts)? I am invloved in the thread Noel refers to in #2.

Alan

#3. Adobe are aware that there is a problem, though the first line support that you talk to will take you through all sorts of steps that are unlikley to work. I have had this problem since June. Would you mind listing what PC, OS and type of user account you use? Mine is a Dell XPS 15 laptop, win7 64bit, customised enterprise user account.

thanks

Alan

Thanks, stotzsharpshooter. Is your user account just one that you made using the standard windows user tols or is it one managed by somebody else on a domain?

Alan

See this: http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applica tions-repeatedly.html

The issue is now public.

I think they have identified that it has something to do with the WMI service and now have to produce a fix. At least they have some idea what the problem is now.

Alan

DOn't install update 13.03 and you will be fine!! It' s that update that's causing it. If you have to reinstall and update from within the app and click to open the update arrow next to PS6 and the ndeselect that 13.03 update and start fresh. aloha, U

yes it will launch but try quiting and reopening.. Let us know if the message pops up each time you open the app.

gator soup wrote:

 

 

update 13.03

 

 

noted here yesterday

http://forums.adobe.com/thread/1118369

 

i updated a second CS6 (OSX 10.7) Mac Pro today to 13.0.3 and got the same error screens noted on my linked thread

 

this time i clicked SIGN IN and Ps immediately launched

I don't think this fixes the problem or the Adobe tech folks would have

recommended it. Is their any way just to delete this update (13.03) from

my computer so I can try it? I have uninstalled and reinstalled CS6 at

least 5 times since I bought it to try to fix this!!!

Thanks for the info. Sometimes (like now) I hate having a PC w/ Photoshop!!!

Hi Gator, Just reinstall the app and undate from within the app all the way up to but not including update 13.03. DON'T install 13.03  and the problem will go anawy. To uncheck it just click on the update in the update window and uncheck that update. Adobe is working on this I learned from another thread so hang in there if you really need the 13.03 update or just don't install it till we hear from adobe that it's been fixed. You can go to that other thread and see a  staff person's assisting.... I filed the email link to that thread away already but check the other threads and you will find it aloha, U

gator soup wrote:

 

My MacBook Pro, Ps 13.0.3, 10.7.5

 

i just clicked on SIGN IN for the first time

Ps opened right up

i Quit and relaunched

got this screen

 

 

clicked on "license this software"

and got a serial number prompt

 

 

again, this was a retail upgrade box/disk purchased directly from Adobe

 

looks like i'm back to 5.5...

Well, here it is May 11, 2013 and still no apparent fix. What a pain in the behind! Kinda makes me think they're really not doing anything about it because they believe so few users are affected. However, do yourself a favor and DON'T call Adobe tech support on this or many hours of your valuable time will be wasted. Trust me!

Hey guys,

I have the stand alone PS 6 Extended, and I am using the latest 13.0.4 x64 version on a Mac Pro 3.1 with OS X 10.6.8 - with this latest PS 6 version, so far evrything is fine. I belive that this update was supposed to fix this issue ? At any rate, it seems to have fixed it for me. Sorry to hear you're still having trouble.

Windows:

Right click the exe. Properties > Compatibility Tab > Check "Run as administrator". Apply . Run Photoshop.  After you put your key in this time, you shouldn't have to again.

I can't believe tech support doesn't know how to fix this. heh.

On a side note I'm looking for a cheap legit PS CS6 if anyone has an extra 

Same with me. I think I have the exact same set up as you, the only

difference is I have Windows7 Enterprise edition on my laptop and

Windows7 Home Premium on the PC that  I use daily. My PS6 opens w/o

constantly entering the serial # on the laptop, but not my PC. Weird!

Windows 7 ; 64bit; Same problem; same time wasted last month talking to tech support. Somebody whose real name I'm pretty sure was not Charlie like he said it was.

Love the program, but this serial thing is a p-i-t-a.