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Currently Being Moderated

Bundling Google Chrome and Toolbar???

Aug 22, 2012 6:11 PM

Tags: #install #bundle #toolbar #don't #napster

Has anyone noticed that the latest Flash update automatically installs Google Toolbar and Google Chrome? What a horrible business decision Adobe. Force installing software like you are Napster. I would fire the product manager that made that decision. As a CTO I will be informing my IT staff to set Flash to ignore updates from this point forward. QA staff cannot have additional items installed that are not part of the base browser installation. Ridiculous that Adobe snuck this crap in. All I can hope now is to find something that challenges Photoshop so I can move my design team away from Adobe software as well. Smart move trying to make pennies off of your high dollar customers.

 
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  • Currently Being Moderated
    Aug 22, 2012 9:56 PM   in reply to chieftech71

    What update?  Was it a background update, or was there any user intervention involved?

     

    I have definitely not seen any bundled installs on any of my computers.

     

     

    [topic moved to Flash Player forum]

     
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  • Chris Campbell
    9,448 posts
    May 4, 2010
    Currently Being Moderated
    Aug 23, 2012 12:14 PM   in reply to chieftech71

    Thank you for the feedback and I understand your concern.  For regularly scheduled Flash Player releases, such as our 11.4 release, users are notified of new features included in the release and may opt to download the latest player via http://get.adobe.com/flashplayer.  This workflow allows users to optionally download software from select Adobe partners along with Flash Player.  Adobe offsets the ongoing development costs of Flash Player, which is made available for free, by offering users these options.  To protect users from immediate, zero-day vulnerabilities, Adobe will continue to provide security updates to those who have opted into our automatic update service.

     

    I'd like to suggest two alternatives in your case.  First, after the download page appears, if you want to pass on the optional software, simply uncheck the checkbox before clicking the download button.

     

    2012-08-23_12-06-57.png

     

    Second, because you are in an enterprise environment, you might want to investigate our redistribution agreement (http://www.adobe.com/products/players/flash-player-distribution.html).  With this, you can roll out Flash Player releases using standard deployment methods and even implement your own internal auto update server (http://blogs.adobe.com/spohl/2012/04/24/it-admin-deploying-flash-playe r-via-background-updater/)

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Aug 24, 2012 9:59 AM   in reply to chieftech71

    I also got Google Crome (NOT at my request) when I updated my Adobe last night.  I am VERY unhappy.  I did NOT see anywhere to opt out of it and when it was all done all my favorites were gone and my computer was a MESS.  I tried uninstalling Chrome and when I did none of my shortcuts would work.  Can anyone help me get my computer bach to where I had it??  I have some trouble with all the technical terms but can navigate my way through medium difficulty stuff. 

     
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  • Currently Being Moderated
    Aug 24, 2012 10:58 AM   in reply to 4 Dawg

    AND...I don't know why I should have to OPT OUT of ANYTHING.  If I want something OTHER than Adobe I am perfectly capable of requesting it on my own.  What Adobe did was sneaky and unprofessional.

     
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  • Currently Being Moderated
    Aug 28, 2012 7:52 AM   in reply to 4 Dawg

    There is no opt out checkbox appearing anywhere in the latest update.  Google Chrome and Goolge Toolbar both install with no option to opt out which is a very poor way to do business.

     
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  • Currently Being Moderated
    Aug 28, 2012 9:45 AM   in reply to Chris Campbell

    I rebooted and it says there's a flash update. Do you want to install (y/n). I say yes and after installation Chrome and Google toolbar was installed and my default browser was changed to Google Crome.

     

    I don't think this is legal in the US without consent. What's going on here?

     
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  • Currently Being Moderated
    Aug 28, 2012 12:16 PM   in reply to chieftech71

    No update till an opt-in!!

     
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  • Currently Being Moderated
    Aug 28, 2012 1:13 PM   in reply to Luc4800

    I also noticed that I could not open any hyperlinks anymore in Outlook after this supposedly flash only update.

    The fix is in this article: http://support.microsoft.com/kb/310049

     

    I had to go to registry and change GoogleChrome string value in Computer\HKEY_CLASSES_ROOT\.html to htmlfile.

    After that it worked again

     
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  • Currently Being Moderated
    Aug 28, 2012 1:15 PM   in reply to 4 Dawg

    I had same issue. See this article to fix it:

     

    http://support.microsoft.com/kb/310049

     
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  • Currently Being Moderated
    Aug 28, 2012 5:29 PM   in reply to Chris Campbell

    There was absolutely no option to chose what was being installed.  Right away I knew something was wrong because it showed that it was downloading the Google Toolbar and Google Chrome.  I thought maybe it would ask me after it finished downloading.  Nope.  It just went ahead and installed them both without asking me if I wanted them.  If I wanted them installed, I would have done it by now.  I hope this doesn't happen at work.  I guess our IT department is going to be busy sending out nasty-grams to everyone in our company shortly.  Thank you Adobe.

     
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  • Chris Campbell
    9,448 posts
    May 4, 2010
    Currently Being Moderated
    Aug 28, 2012 8:40 PM   in reply to darveil

    I'm very interested in reproducing this issue.  If anyone is willing to do a desktop sharing session with me, I can help revert their Flash Player and trigger the update dialog again.  Feel free to contact me directly at ccampbel@adobe.com and we'll set something up.

     

    What OS and browsers are you using?  Does anyone recall what their previous version of Flash Player was?

     
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  • Currently Being Moderated
    Aug 28, 2012 10:23 PM   in reply to Chris Campbell

    Exactly how would I know that some other underhanded move would not be made?? I am a little leary of Adobe after this.  I called Adobe support right after this happened and some foreign person told me I would have to get a computer tech to fix it for 39 dollars.  Then told me to have a nice day.  I haven't had a nice day since Adobe messed up my computer. 

     
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  • Currently Being Moderated
    Aug 28, 2012 11:01 PM   in reply to Chris Campbell

    I have Windows 7 Enterprise 64 bit. This is a new company Dell notebook that I got 2 months ago that came preinstalled with Flash from IT department. It's first time I think I see Flash update dialog.

     

    The flash version is now 11.4.402.265 after the update. When I rebooted I got a Adobe flash dialog saying new update available. I clicked yes and after that it didn't ask me anything else and it installed Chrome browser and Google toolbar and changed default Web program to Chrome. I only noticed this after several programs broke that depended on IE so this was a bad experience. I had to fix registry and reset IE settings to make it work again.

     
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  • Currently Being Moderated
    Aug 29, 2012 12:18 AM   in reply to 4 Dawg

    4 Dawg wrote:

     

    Can anyone help me get my computer bach to where I had it??

    I installed Google Chrome last week (not through the Flash Player update, but because I wanted to test something).  After uninstalling it, I had similar issues as some users posted here: e-mail links wouldn't work, shortcuts wouldn't work, lots of stuff failed.

     

    Solution: open your favorite browser and set it as your default browser.

     
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  • Currently Being Moderated
    Aug 29, 2012 6:25 AM   in reply to chieftech71

    Really a violation of the trust we put into Adobe.  The backlash will go viral as overworked IT staffs have to run around and undo this.  There's a lesson here that Adobe needs to absorb.  One would hope Adobe wouldn't be stupid enough to repeat this fiasco with AR Reader.  This will fan the no-Flash flames and accelerate HTML5 adoption.

     
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  • Currently Being Moderated
    Sep 3, 2012 2:33 PM   in reply to Chris Campbell
    For regularly scheduled Flash Player releases, such as our 11.4 release, users are notified of new features included in the release and may opt to download the latest player via http://get.adobe.com/flashplayer.

    This has nothing to do with the automatic Adobe Flash security update that simply intalls Google Toolbar and Google Chrome along with an ADOBE SECURITY UPDATE !!

     

    Note: ADOBE AUTOMATIC SECURITY UPDATE AUTOMATICALLY INSTALLS GOOGLE TOOLBAR AND GOOGLE CHROME.

     

    Is there something not understood, here??? It seems very simple.

     

    Please answer the question on topic, Chris.

     

     

    This workflow allows users to optionally download software from select Adobe partners along with Flash Player

    No, there are no options.

     

    ADOBE AUTOMATIC SECURITY UPDATE AUTOMATICALLY INSTALLS GOOGLE TOOLBAR AND GOOGLE CHROME.

     

    It is not possible to prevent this, as there are no options.

     

    ... something not understood, here?

     

    Answer the question, please, Chris.

     

     

    Adobe offsets the ongoing development costs of Flash Player, which is made available for free, by offering users these options

    No, there are no options.

     

    ADOBE AUTOMATIC SECURITY UPDATE AUTOMATICALLY INSTALLS GOOGLE TOOLBAR AND GOOGLE CHROME.

     

    ... something not understood, here?

     

    Answer the question, Chris.

     

     

    Adobe offsets the ongoing development costs of Flash Player, which is made available for free, by offering users these options.

    No, there are no options.

     

    ADOBE AUTOMATIC SECURITY UPDATE AUTOMATICALLY INSTALLS GOOGLE TOOLBAR AND GOOGLE CHROME.

     

    ... something not understood, here?

     

    Answer the question, please, Chris.

     

    Yours, Proudly Intelligent and Insusceptible to Double-Speak, which is Simply Unacceptable,

     

    - Me

     
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  • Chris Campbell
    9,448 posts
    May 4, 2010
    Currently Being Moderated
    Sep 4, 2012 11:56 AM   in reply to raskenderian

    @raskenderian -

     

    Before downloading the 11.4 update, you should have been forwarded to a page similiar to this:

     

    2012-08-23_12-06-57.png

     

    Please note the highlighted section with the checkbox.  Unchecking this checkbox is your opportunity to decline the optional third party software.

     

    Chris

     
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  • Currently Being Moderated
    Sep 4, 2012 12:16 PM   in reply to Chris Campbell

    I was not forwarded to that page. I rebooted and then it says flash update available.

    There were no options other than install update now. Clicked on update and it installed everything.

     

    Why would an updater program go to an additional web site just for an update only? This is not a new install.

     
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  • Chris Campbell
    9,448 posts
    May 4, 2010
    Currently Being Moderated
    Sep 4, 2012 12:50 PM   in reply to chieftech71

    @luc4800 & @chieftech71 - This is exactly the scenario I'd like to see reproduced.  I've tried numerous times on multiple machines but each time I'm forwarded to a page similar to the one I referenced in the screenshot.  If you'd be willing to reproduce this with me, I'd be happy to setup the desktop sharing session and put your system into the state where it thinks it needs to update to 11.4 again.  Just shoot an email to ccampbel@adobe.com.

     

    Just to be clear, with either a new install or a major update (like 11.4), you should see a webpage similar to the one I posted above.  If you do not, and you get a third party install automatically added, I want to know about it.

     
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  • Currently Being Moderated
    Sep 4, 2012 3:34 PM   in reply to Chris Campbell

    I've sent email on 8/29 to you. I can't do remote desktop but I can try to see if I can repro again. I don't know which version was installed prior. Are older versions still available for download?

     

    Only at reboot did I get the dialog saying new update available for flash just like Adobe Reader. It definitely didn't go to browser (which is strange to switch from an windows app to a web site?). Not sure how that's supposed to work.

     

    But even if it's major update why would I have to explicitly opt out?

     
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  • Currently Being Moderated
    Sep 4, 2012 4:14 PM   in reply to Luc4800

    I just tried installing v9. and v10 and neither triggered an update at reboot so not sure how to force it to update. However I'm certain I had V11 since youtube doesn't work with older versions than V11. So this was definitely not a major update.

     
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  • Currently Being Moderated
    Sep 7, 2012 6:27 AM   in reply to Chris Campbell

     

    Before downloading the 11.4 update, you should have been forwarded to a page similiar to this:

    Chris:

     

    Once more...

     

    Adobe automatic security update automatically installs Google toolbars and Google Chrome.

     

    We are not idiots, who all somehow miss a page full of options, so read the above sentence again. Have I written it enough?

    Is there something not understood about this?

     

    Per your other post:

     

    Adobe can use my desktop to troubleshoot their problems for a fee of  $2,500/hour.

     

    How dare you really expect us to spend our valuable time helping - FOR FREE - a company that splinters off as many products as possible and then charges the maximum amount for them they think they can get away with? A company that utilizes underhanded means to install unwanted junk on people's computers

     

    However, the last time the automatic security update popped up, I was redirected to a page which allowed me to opt-out of Adobe's installation package. That for a security update? What about people who don't know anything about all this stuff? They would not know enough to un-ckeck the boxes, and because of Adobe's "SECURITY UPDATE" they would now have Google Chrome as their browser ....

     

    SURPRISE !!!!!!

     

    with Google Toolbars cluttering up their browser...

     

    SURPRISE !!!!!!

     

    What about the people who aren't computer savvy, Chris? Do they get Google Chrome as their browser, now? What about people like my mother, who's 70 years old and doesn't have any clue about all this stuff like "opting-out"? She doesn't know what's going on ... it's a "SECURITY UPDATE", and that's all she knows. Will she be calling me because suddenly her browser isn't working right and everything looks all different?

     

    Am I going to have to drive to her home and undo all this junk Adobe saw fit to do to my mother's computer?

     

    wtf??? who tf do you think you are? I promise Adobe a class-action suit if you touch my mother's computer.

     

    I allow Adobe enough rope to hang itself.

     

    - Me

     
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  • Currently Being Moderated
    Sep 7, 2012 6:50 AM   in reply to raskenderian

    A couple of weeks ago the Flash update asked if updates should be auto-installed. We advised our users to click yes. Now that auto-install is set on the auto-update downloads and installs the Flash update and Google stuff without an opt-out opportunity.

     

    If you go to the Adobe web site you are able to opt-out of the Google stuff before you click on the Download button. Save the Google-less download file, install_flashplayer11x32ax_gtbd_chrd_dn_aih.exe, to a network share and use this to update your clients. This install will prompt you for update options (Auto, Notify, Never) - so you can NOT pick Auto. Fortunately the update installs over the old version, so that saves a step. Note that there is a Flash widget in Control Panel - the Advanced tab allows you to set the Update policy as you like.

     

    Also note that when you uninstall Google Chrome you will have problems with hyperlinks in Outlook (at minimum). Here is a MS link to fix this: http://support.microsoft.com/kb/310049. The Microsoft Fix it 50388 registry hack fixed this (we also saved this to a network share).

     

    More work we really didn't need.

     
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  • Currently Being Moderated
    Sep 10, 2012 9:48 PM   in reply to Chris Campbell

    Very uncool of you Adobe to FORCE add Google Chrome and Toolbar. There was not a confirmation screen. There were no "Opt in / out" options.

     

    The update notice appeared in the system tray. CLICK. Then a download page in our browser showing Flash 11 update. CLICK. Then our browser ask to either RUN or SAVE the update EXE. When program runs, we see that he update, Google toolbar, and Google chrome are being INSTALLED. Not cool. Lost my confidence. I have purchased so much Adobe software and this is my reward? 

     

    I do not like flash or Java but I tolerate them. As soon as I can test another Photography program to replace Lightroom and other Adobe programs, you will be uninstalled and no more money fom my business or household. And to think I have been recommending your products. Now my reputation is on the line when you do underhanded business like this.

     

    Don't think you at so big that you can't fall. I may not be the straw but the Internet is one powerful leverage tool when the public decides they have had enough.

     

    I love the "what are you talking about?" approach. "We didn't do that." You have some of the smartest programmers on your payroll and this slipped by you quality control? Are you saying all of us are idiots to believe this? Go ahead, we dare you. To think of the thousands of my dollars I have spent on your software and this infuriates me. I have ZERO tolerance on this.

     

    When software is installed in Windows and then deleted, not all is removed from the registry. New keys are made. It becomes bloated. I run a very clean Windows (best as possible). Programmers don't care what they do to our Windows environments. I evaluate every installation before blindly installing and your AMBUSH just destroyed my trust with Adobe, which gaining my trust in my Windows environment is hard to come by.

     

    You lost it. No more references or referrals. Do you understand how much you pissed me off with this? Do you care? 

     
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  • Currently Being Moderated
    Sep 11, 2012 12:12 AM   in reply to johngaineshsv1

    i did spot the "yes i would like..." prechecked box, BUT i do a lot of computer help for relatives and friends.

    None of them are computer professionals and all miss the OPT-OUT prechecked boxes.

    So the next thing they call me, scared of what is happening

     

    Adobe, please grow up and start thinking consumer security. You will never learn people not to click weird stuff, when thats exactly whats needed in your products.

     

    I do get that its free products, but i think your revenue is just fine

    http://www.adobe.com/aboutadobe/pressroom/pressreleases/201203/Q112Ear nings.html

     
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  • Currently Being Moderated
    Sep 11, 2012 1:38 AM   in reply to Chris Campbell

    Chris, I had a prompt for an update on a computer at a volunteer admin office this afternoon and definitely saw no screen like you posted that allows for the choice to opt-out of the Google Chrome product.  I didn't realize the browser was going to be installed until I saw a progress bar for Chrome and as an emergency response I just shut down the unit through the power switch.  (Yes, I know that's not recommended.)

     

    After the restart I went digging for any sign of that Google Chrome product on the machine and I think I averted the installation.  At that time I explained to the office manager what happened and we set that machine aside until I had time to do some checking here at Adobe, and now I'm back at my own work station to find out what the heck is going on.

     

    The two machines I've got here are already updated and I don't recall such a problem when these two machines were updated as we are seeing posted about here, or as I experienced just a few hours ago, so I am a bit perplexed.  But it sure did happen.

     

    I came to this Adobe site to see if anyone had experienced the same thing and am not quite sure, yet, if I can be of any help to the Adobe employees to try and figure out what is going wrong.  I do have a machine here that I'm rather sure hasn't the latest Adobe Flash Player update and I could see what happens with that one.

     

    I can go back tomorrow and check the machines at the volunteer admin office, but the best I can do would be screen shots.  I'm sure we aren't going to be able to get permission for a desktop sharing session.

     

    I sure do hope you are being straight with us, Chris, about this not being intentional at your company's end.  I want to believe that. I probably do believe that, but it seems as of late there has been a lot of such behaviour in other companies and it's getting harder and harder to trust people/companies.

     

    Long post -- sorry.

     

    Message was edited by: GeoMG

     

    Message was edited by: GeoMG

     
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  • Currently Being Moderated
    Sep 11, 2012 6:28 AM   in reply to chieftech71

    Nor will I install an update until Adobe removes this unwarranted intrusion.  Fortunately I saw the install progress dialog and killed it before it screwed my machine up.  Just to confirm I didn't receive any opt out option ( I went back to check again).  Opt out is NOT appropriate in any case.  This should be opt-in only or not even offered.  I choose the browser on my computer and it's defintely not Chrome.

     
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  • Currently Being Moderated
    Sep 11, 2012 8:38 AM   in reply to chieftech71

    I encountered this same situation with the Win7 laptop in my lab. After accepting the Flash Player update, I noticed Chrome and the Toolbar had been installed.  I figured I'd just missed the notice to decline, so I simply uninstalled them.  No problem.

     

    A few days later, my wife's Win7 desktop received the same notice that a flash player update was available.  She asked me if she should install it.  I told her to move over, that I would take care of this.  I then watched very carefully during the update process, and nowhere was there a screen to opt out.  The installation completed and, sure enough, Chrome and the Toolbar were there... and were quickly uninstalled, thank you very much.

     

    Here's the kicker, now.  I thought to myself that maybe the new version of Flash Player might have something going for it, despite the bundling fiasco, so I decided to put it on my WinVista machine.  But instead of waiting for an update notice to roll in, I went to the Adobe Website, found the installer, and did the installation that way.  Guess what... NO Chrome or Toolbar.  Hooray!  BUT... after updating Flash my IE8 browser refused to connect.  It would accept the URL, but then would spend eternity 'waiting' for the site, with the little round thing spinning away continually.  No "Internet Explorer is unable to.." notice at all, it would just never connect to any site typed in.

     

    I might have eventually been able to troubleshoot the browser failure, but I simply went back to a restore point from a day or two before.  That got the browser working.  The latest, updated version of Flash Player still shows installed in my list of installed programs, and I think I would know by now if it didn't work, but something funny happened during that update that only a rollback fixed.  Hope this helps the understanding of this problem.

     
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  • Currently Being Moderated
    Sep 11, 2012 11:21 PM   in reply to GeoMG

    As I continue to do my homework, Chris, I would like to ask some questions, please.

     

    I would like to confirm that right after seeing the auto-update notification and clicking "INSTALL" we should then be directed to that Google Chrome Choice page, yes?

     

    In other words, that Google Chrome Choice page is number 2 before the "File Download - Security Warning" correct?

     

    Actually, I have been trying to find a page on your site that outlines each step along the way when we use that "auto-update notification" system.

     

    And just so there is no misunderstanding I will post a link to an image of the update notification window.  Unfortunately, I was not able to find the image on your company's site, so I have to use Microsoft's site for an image.  Best image on that page is the second one down near the bottom.

     

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_pro grams/is-adobe-flash-player-popup-safe/22979626-2edb-44ba-8e62-5c89c9d 4361f?msgId=7a4b83b2-aad1-4e96-ab21-2ab01ed4dce3

     

    Another question I have is that the only page I could find showing that Google Chrome Choice page is here:

     

    http://helpx.adobe.com/content/help/en/flash-player/kb/installation-pr oblems-flash-player-windows.html#main-pars_heading_5

     

    Your screen shot, Chris, seems different.  What's that yellow bar thingy? 

     

    And if that is correct and the one shown on that page for which I gave the link above (v11.3) is correct, it seems those are opt-in boxes. 

     

    How could there be any auto install of Google Chrome or the Google toolbar if we have to check the box to opt-in?  Is that box already checked and we have to uncheck it?

     

    My confusion on that point is why I am now referring to that as the Google Chrome Choice page.

     

    Anyway, I would appreciate your attention to this thread, Chris, as I'm sure many others also would.  Thank you.

     
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  • Currently Being Moderated
    Sep 11, 2012 11:52 PM   in reply to GeoMG

    I just remembered the MortenS. post above where it's written "prechecked" and I see in your screen shot, Chris, in that yellow bar thingy it seems to be "prechecked" BUT on that page where it is showing what was the view for v11.3 the box is UNCHECKED!

     

    Yes, I mean upper-case lettering!!

     

    In version 11.3 the box is unchecked and in version 11.4 the box is checked.  Come on, man, that ain't col.  No way in heck that is cool.

     

    Are we to think -- some will -- that not enough people went for the Google Chrome and Google toolbar so Mr. Page threw a fit and ordered you Adobe folks to reset the default?

     

    Wait, does Google own Adobe now?

     

    My homework was going to stay with the technical on this project, but that unchecked to prechecked smell of rotten fish and that pisses me off.

     

    Yes, it's Adobe's right to try and shove things down our throats, but it's OUR right to complain when that happens, so don't anyone be feeding me bovine excrement about my negative post here.  last I knew that U.S. of A. where Adobe prospers is still a free-speech place.

     

    UNCHECKED to PRECHECKED!!!  Just great.

     

    And don't no folks be feeding me some line about the product is free so I have no right to complain.  That is a bogus argument.  The price for the product is zero dollars/pounds/euros.  The company set the price at zero for a reason.  We have the same right to complain as those that paid 10 or 20 or 200 dollars/pounds/euros.

     

    Anyway, unchecked to prechecked smell bad.  Really bad.

     

    And just in case -- if the image on this page is wrong

     

    http://helpx.adobe.com/content/help/en/flash-player/kb/installation-pr oblems-flash-player-windows.html#main-pars_heading_5

     

    and it is checked by default then that's probably worse.

     
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  • Currently Being Moderated
    Sep 12, 2012 5:00 AM   in reply to GeoMG

    Okay, my mistake.  I missed the "Please note the highlighted section ..." in your post up there, Chris.  So I have the answer as to what that yellow thingy is. 

     

    That's a pretty loud highlight.  Sure you couldn't tone that down a notch or two.  Just a thought.

     

    Anyway, I missed that during my first read of the thread.  Sorry about that.

     

    But there are other questions I'd like to have you think about, please.  I'm particularly interested to know at what point before I have to hit a power switch I might get a clue I missed the chance to opt out of the Google installations of the browser and the toolbar?

     

    Clearly some folks aren't seeing that Google Choice Page/Window and that's where everything gets all messed up.  You may not be able to recreate the problem, but I know for a fact it can happen.  And we seem to have a few other folks that didn't get that Google Choice Page/Window.

     

    I know tech folks like to think customers are blind and miss things, but because I was on a machine using a language other than English I was paying much more attention than maybe I would otherwise have been.

     

    In addition, that page will just stay there until the "Download now" button is clicked, so many will not miss that Google Choice Page/Window.

     

    I am just hoping this company, Adobe Systems, takes this problem seriously and doesn't just blow this off as a bunch of blind users that didn't know what they were doing or some excuse like that.  Google has a number of stealth install tricks in all sorts of products, so anyone who has been paying attention is well aware of keeping a sharp eye out for this nasty bit of attempt at money-making by Google that is becoming way too common around the Net.  Sad that Google can push you folks around, too.  "You folks" being Adobe.

     

    By the way, Chris, does the "Staff" listed with your User ID mean you are an employee?  I can't seem to find that bit of information around the site, although I have probably missed it.  There are cases where "Staff" only means a person is being paid to work the forum but are not actually an employee -- like an online type part-timer, or something.  Just like to be assured we're dealing with an employee here, that's all.

     
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  • Chris Campbell
    9,448 posts
    May 4, 2010
    Currently Being Moderated
    Sep 13, 2012 4:00 PM   in reply to GeoMG

    Thanks for the feedback everyone.  I'll make a video tomorrow that details how this *should* be working.  I'll post back once it's uploaded and would appreciate your feedback.  I'll also make sure that our management team is aware of this post.

     

    I understand that some of you are not being presented with the initial screen that allows you to opt out and I've shared that with the team that runs the server side of the install.  I take this very seriously and have tried thousands of times to reproduce this issue (ie. the lack of the opt out page) but neither I nor anyone on the team has been able to get this to occur.  Regardless, we know this is important and we'll continue working on it until we figure out what is going on.  If you think you can reproduce this, I'd love to see video or a screenshot of the dialog/message that prompts you to update.  Your browser history at this time would also be helpful.  This data should give us clues to what is happening.

     

    @GoeMG - I'm a member of the runtime engineering team, and an Adobe employee.

     
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    Sep 13, 2012 10:12 PM   in reply to Chris Campbell

    I don't want to know how it "should" be working, CHRIS.  I want to know how to return my computer to the way it was before Adobe screwed it up.  I appreciate all the other poster's input but still haven't been able to get rid of this chrome crap.  Unfortunately, I don't have a tekkie living in my closet.  I never dreamed you guys would do something so underhanded.  The loser that dreamed up this nightmare should be an EX-employee.

     
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  • Chris Campbell
    9,448 posts
    May 4, 2010
    Currently Being Moderated
    Sep 14, 2012 2:06 PM   in reply to Chris Campbell

    Here's a video that describes the expected update behavior for a few typical scenarios:

     

     

    As I've mentioned in past posts, we're interested in the update dialog that you see if you've been given an installer that contains third party software without being given the chance to opt out.  Here are the dialogs that we display based on your update selection in Flash Player's control panel:

     

    11.3 and above - "Allow Adobe to install updates (recommended)"

     

    9-14-2012 11-42-56 AM.png

     

    11.3 and above - "Notify me to install updates"

     

    9-14-2012 12-03-54 PM.png

     

    11.2 - "Allow Adobe to install updates (recommended)"

     

    9-14-2012 11-41-31 AM.png

     

    10.x - 11.2 - "Notify me to install updates"

     

    9-14-2012 11-56-08 AM.png

     

    9.x

     

    9-14-2012 12-18-36 PM.png

     

    If you were not given the chance to opt out, did you see one of those dialogs?  If so, which one?  If not, any screenshots that you can give us would be appreciated.

     

    Thanks,

    Chris

     
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  • Chris Campbell
    9,448 posts
    May 4, 2010
    Currently Being Moderated
    Sep 14, 2012 2:08 PM   in reply to 4 Dawg

    @Dawg - What shortcuts are you referring to that are no longer working after uninstalling Chrome?  Are these icons on your desktop?  Browser bookmarks?  Browser toolbar shortcuts?

     
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    Sep 14, 2012 2:20 PM   in reply to Chris Campbell

    See my earlier reply. It's changing the .html class to use GoogleChrome for some reason instead of htmlfile. This will break many programs:

     

     

    "I had to go to registry and change GoogleChrome string value in Computer\HKEY_CLASSES_ROOT\.html to htmlfile."

     

    That's quite extreme change and totally unncessary.

     

    I don't think you can ask users to figure out exact repro. I know it worked 'fine' on 1 machine but not on another. Until you figured this out I'm asking Adobe to not default to Chrome.

     

    It's not legal to install software if you don't ask for permission especially if it's this pervasive. So for now you should make it not default until you figured it out.

     
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    Sep 14, 2012 2:31 PM   in reply to Chris Campbell

    Chris,

     

    When you uninstall Google Chrome, it screws up the ability to click hyper links in emails in outlook or outlook express. When Chrome installs itself, it steals the registry keys so it forces chrome to open the links, even though it isn't the default browser. Upon uninstallation, you can no longer open any links in emails. I've made a blog article on how to fix the issue. Here is a link:

    http://www.geeks2you.net/blog/google-chrome-uninstall-problems/

     
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